"Products won't be delivered and no customer service"

I ordered blinds and curtains in September 2019 and am STILL waiting for 1 of the blinds (which had been measured incorrectly despite sending out 2 people to measure) and the curtains to be installed (some were installed but were again too short). I have spoken with numerous people, all of who say they will call back with an update, but nobody calls back. This is disgraceful. Not only is there no customer service, but I've already paid for these goods in full (which was required at the time of the initial installation in January 2020). I was told there would be a further wait of 4 weeks for the incorrectly measured blind (putting the revised installation to the middle of February) and STILL cannot get an answer from anybody in the company as to when I will have my blind. They STILL haven't sent anyone out to remeasure the curtains that are too short, so goodness knows when I'll ever receive these. This is no way to operate a business and I would not recommend this company to anyone. They have got their money and clearly have wiped themselves clear of any responsibility to complete the job satisfactorily.

"Disgraceful company."

Disgraceful company. I never write reviews but in this case I have to. Ordered and paid deposit for shutters in October and still waiting in mid February for an update of when I can expect to see these installed. After continuous follow ups for 6 weeks for any updates about the second measure up I received a call late December saying the order had not been even processed and looking at another 3 months. I then agreed to no extra discount on the blinds with the promise they would be marked as priority and would be installed mid February. After two more follow ups now being mid February and no shutters or communication- I am finally told that this was the wrong information and there is no eta or idea of when I will see the shutters due to the virus in China. Unbelievable.
Seriously the worst company I have ever dealt with. Highly recommended taking your money and time somewhere else.

UPDATE
Order number SN132610
After another email 4 days ago from the store saying the Regional Manager would call to follow up my complaint I have again had no response.

"Avoid - takes much longer than quoted. Go for a local manufacturer."

The sales consultant was lovely during the quote and prior to purchasing the blinds, albeit a tad pushy and kept trying to change the way we wanted it installed. Unfortunately since then communications have not been as prompt or helpful from the consultant, either not getting any reply or waiting one week for a reply.

I finalised and paid the order on 3 Jan 2020 and was initially expecting a 2-3 week turnaround (in line with other suppliers who quoted) as I was initially told this over the phone prior to getting a quote. I then found out that the blinds are actually made in China and not locally.

At the 3-4 week mark (29 Jan 2020) I contacted the Joondalup office to follow up as I had not been updated as promised - all payments were made on time or early.

The person who took my call was pleasant over the phone and blamed the blow out in manufacturing and shipping times on Chinese New Year (25 Jan 2020) but given the time estimates I find this hard to believe given they should've already been on their way or in Perth by this time.

The company has made very little effort to rectify the situation and I strongly suggest potential clients go elsewhere.

UPDATE:
After telling Kresta that I was going to initiate a charge back through my bank the blinds were magically in the country and could be installed the following day.

"BUYER BEWARE"

BUYER BEWARE - DO NOT PURCHASE FROM THIS COMPANY.
Despite reading some bad reviews I heard some good feedback from family who had used this company years ago.
I have been waiting for my blinds for FOUR months now.
I am getting nothing but delays from this company and poor communication. I have chased them every week for an update and i just keep on getting put off.

I have taken three days off work for them to install my blinds and the last time round they called me at 8am in the morning saying that half of them still had not arrived yet.
I have been living in my house without furnishings on my bedroom for a month now.
DO NOT PAY IN FULL UNTIL YOU HAVE ALL OF THE PRODUCTS YOU HAVE ORDERED INSTALLED.

"Worst ever in customer service!"

Worst ever in customer service!
If I could give zero stars, I would. I have never before experienced such incompetence and bad customer service! I have had to initiate no less than 9 phone calls, each time receiving abundant but clearly insincere apologies and promises, only to then hear nothing again from the person I spoke to. The last status was that nobody knows where my blinds are that needed to go back to the factory for re-sizing......I was promised a call today, but of course I have heard nothing! Given that all of their products are available from other retailers, I cannot advise strongly enough to go elsewhere. I know I will.

"Beware, lies and excuses galore!"

What an experience, we have been waiting for months!!! The most appallingly service I have ever experienced. Job half done, fitters show up with wrong blinds! The excuses, what a list I have compiled. Can’t wait to share these with Fair Trading. By the way they have our money, the full balance. How can such a company operate with such disregard to the consumer, beware do not use this company. I’ll update you on the next excuse shortly. 40 degree heat and we can’t keep the sun out. Thanks Kresta I have young children. I’ll be asking for a full refund. Stay tuned I’m coming after you hard on this one. Especially after taking advantage of my wife and the lies that you have feed her. Absolutely disgusting!

"I have never experienced anything like…Disgraceful"

I have never experienced anything like it in my life!!! The most disgusting company I have ever dealt with. They are liers!!! They take your money and you won’t see your product for months. The most unprofessional staff . They have been making excuses everyday , you can never ever get a straight answer from any staff member about where my product is , finally they book me in then they don’t turn up with no explanation, I had to chase them up , then they tell me that the booking was for the week after. Finally the fitter came to install and he asked me if I had the track cause he only had the slats !!! What a joke!!!!!! So once again no blinds installed! It took them all day to find my track which apparently was put in the wrong bay! Crap!!! All lies!!!! So they book me in for the following morning to install , I specifically asked if they are sure they will be here she said yes yes!! Well guess what ??? No body came to install. Kresta are theifs liers ! They are a disgrace. If you are thinking of use if them I strongly suggest you don’t, they will make u commit by taking your money and then your stuck with no blinds for months.

Kresta you all are incompetent disgraceful liers.

"Appalling service again"

Went to Parafield Showroom with my own measurements colour of vertical slats and old measure and quote to make it easy to order.The SalesWoman looked at me dumbly. Could not find colour examples of track did not know how I would order the handle from left to right on one and right to left on the other because of a bay window.Admitted she would not know how to write up the order and measurements????? This is on par with the last Showroom person who had great difficulty with cms and mms.
KRESTA get it together with your Staff.Employ people who know their stuff and are engaging.
The only reason I am there again is I am trying to match existing verticals.

"Requesting person from Kresta to contact back in relation to follow up"

Order number is linked to other responses in this thread have copied again to Assist being - Original order - LN182521 and check measure shutter progression -LN778914. I have emails as well and contact persons name who has contacted me late last year.
Requesting person from Kresta to contact back as per email received on 30/12 that further follow will happen in 2 weeks by end of week commencing 6 January 2020. Have sent email twice this week with nil contact back still. So frustrating as had hopes up that finally situation was heard last year and follow up may have been actioned as promised. But now once again chasing for answers.

"WOULD NOT RECOMMEND KRESTA"

I would not recommend Kresta!!!
Their customer service after the initial sales lady came out has been appalling. I ordered blinds, curtains and shutters on the 1/11/19 and was told that my blinds and curtains would be in by Christmas. Well they did come instal the blinds on the 27/11/19 however 4 blinds were measured incorrectly and did not fit. A week later I had to call them as I received no call from the office to apologise for their error and let me know what was happening and what was the process involved for rectifying the issues. The lady I spoke to as apparently the fitting manager "was busy" said she would follow it up. Well guess what I haven't heard back from anyone!!!

Oh and by the way.......surprise surprise I haven't received my curtains either.