"Unscrupulous company, worst consumer experience of my life"

I placed an order for $5.8K for blinds and curtains in April 2019 on the promise of a 5 week delivery and paid 50%.
The 5 week mark came and went and I had to make numerous phone calls to secure installation in mid-July. I had to pay the remaining 50% before Kresta would schedule delivery.
When delivery day came, the curtains and had been incorrectly measured and the sheer fold for the blinds had been overlooked somehow... The only thing they got right were roller blinds work $400.
Eight weeks later - I'm still trying to get a satisfactory response from Kresta. They will neither provide me with delivery date or refund money. I feel that i have been ripped off $5.4K. The phone number in WA and the Belrose (NSW showroom), just rings out most of the time. I've spoken to a few people, who were sympathetic but have done nothing. The State Manager even tried to charge me an additional $400 for installation.

"ANYONE BUT KRESTA"

Every aspect of our dealings with Kresta have been unsatisfactory. From the sales lady who sold us a product that was unfit for purpose. The blind selected is not suitable for the space, resulting in issues including droop to one side, cord snapping and flex in the product. The sales showroom staff have been unresponsive, requiring repeated phone calls and chasing to get a response and then the buck passing starts. After weeks and weeks of having our own old sheets in the front window throughout the majority of winter, it took emails threatening to take the matter to the Ombudsman to get a response. Even then, the response from management was slow and we had to chase. Finally, the installer's personal hygiene was extremely poor, requiring us to air out the room he entered (for only 5 minutes) for several hours and to spray Glen20 to remove the odour. I would NEVER use this company again. The stress they caused, the time spent chasing for a poor quality product is ridiculous.

"Yo what the fu¢k"

Yo what the fu¢k, this service was unsatisfactory

"Disappointed"

Disappointed as was cancelled installation one day before date. Despite making full payment approx 5 days before.

"Painfull"

SEE UPDATE AT END...
Having endured a painful and protracted number of errors to complete the installation of a few simple blinds, this company deserves a zero rating from this customer. Most communications were greeted either by an answering machine saying: "this mail box is full and you cannot leave a message" to "I will get ...?.... to call you back straight away", which NEVER happened. The product initially supplied was not what was ordered and one of the blinds was not square. The "correction" required was related to the appropriate section. On follow up a week or two later, there was no record of any correction to be done. It had been lost. Start again and reactivate the correct brief - installer arrives to install and the correction had not been done and a missing fitting had not been supplied. So, back to factory. Final installation done and completed over 2 months from initial order. Definitely not recommending Kresta to anyone after our experience. An agreeable refund of $'s might just help us to feel less negative about the company - a a heart felt apology wouldn't go astray either.. ! Result: blinds are good, work well etc., but what a painful journey to get there!

UPDATE: Saw a response from someone called "Kresta" - not sure that's your name! Keeping it anonymous for some reason...? You ask which store we dealt with. We called the number in the website and due to our location, I think our job was issued to Belrose. ALL calls to that showroom, if that's what it is, were never answered and all messages left, if the answering machine wasn't blocked for being too full, were never returned. Somehow, finally desperate, we managed to get a response from the lady who came to measure up the job, Liz. She seemed to be as helpful as she could be and agreed that the treatment given to us was very poor but was out of her control to be able to take it any further. Interesting to see that the "bad" star rating for Kresta is larger than the "good". Never seen that before for any business. Good luck staying IN business!

"Beware if you want blinds and are happy to wait forever for them..."

I'm still waiting on getting my "basic"blinds.....9 weeks later... not one call from Kresta to explain why there is a delay or to apologise...do not use Kresta....going elsewhere... consider my deposit an error in judgement...

"How long does it take to make a shutter?"

I had windows measured for shutters mid April and told I had a 10-12 week wait. I paid a 50% deposit and am still waiting 17 weeks later. I was given an expected date previously of July 12 (a month ago). The store said the shutters have been made but can’t tell me when I can expect them. They refused to refund my 50% deposit so that I can try elsewhere.
After 20 weeks, I finally had an install date. The installation didn’t happen due to a supposed misunderstanding. The installer came 3 days later as we insisted. The blinds didn’t fit the 3 windows. Even if the blinds had fitted, they were not what we requested from the rep. We are now being sent from person to person trying to get a refund as no one we speak to has the authority to make a refund. They have the authority to take money, but not refund apparently.
The phone line to Kresta is out of service today and no one is answering at Caringbah.

"Happy with my Kresta experience"

Mita was my first introduction to Kresta who came to measure up and quote. She was efficient and pleasant and ensured I understood the quote.
When the blinds were ready, Brad arrived and installed them in a in a professional manner.
I was a bit concerned at the way the blinds were hanging and indicated this to Kresta; within days two gentlemen came out and explained how to raise and lower the blinds effectively.
Happy with the blinds and my experience with the Kresta crew.

"Avoid! Avoid! Avoid!"

Absolutely shocking from start to finish.
Cancelled the initial measurement appointment
After being commissioned they didn’t deliver on agreed time and then cancelled initial installation.
They then came to install our 2 part blind (sun shade & black out blind). Only the sun shade fitted. Told us that our window was unusual shape. THEY MEASURED THE WINDOW AND MADE CUSTOM BLINDS - AND THE SUN SHADE FITTED.

Now waited 3 months for black out blind to be installed today.
You guessed it!
Called at 5pm to cancel installation.
Avoid! Avoid! Avoid!

"While we have found the service &…"

While we have found the service & product excellent in the past, our most recent dealings were less than satisfactory. Communication issues and poor timely responses to enquiries really let them down on our last purchase.