"NEVER USE KRESTA!"

NEVER USE KRESTA!
As a business owner I am never one to support poor reviews however I feel that people should be warned against spending their hard earned money with Kresta.
We had 3 quotes with Kresta coming in slightly higher than the rest but we felt confident with their sales rep and his assurances.
We paid 50% deposit for the products and were given a 4-6 week turn around time. After 2 weeks, we received a call asking for the remaining 50%. When my wife asked when they were coming to install, the girl on the phone had no clue!
A week later, we received a call saying the subcontractor would call on Friday night and book a time for Saturday. This didn't happen.
We stayed home Saturday and the subby did turn up.
He began installing the blinds and 3 had punctures in them and1 had the drop incorrectly measured.
Trying to have this rectified has been a nightmare. The staff are unhelpful, the manager at Penrith is unwilling to help and blames everything on the regional manager or on "cpmpany policy".
We have been told the new blinds will take another 4-6 weeks as they are manufactured overseas and not locally!!
Will be lodging a complaint with the Department of Fair Trading as Kresta should not be allowed to continue this poor quality practice.

"Waited more than 3 months for blinds to…"

Waited more than 3 months for blinds to be installed, and what's worse - I paid for timber venetians, received artificial wood venetians which are a lot cheaper!!

"WORST COMPANY IN THE HISTORY"

WORST COMPANY IN THE HISTORY. DO NOT DEAL WITH THEM!!!

Long story short, I ordered my blinds and curtains from them and promised everything will be installed four months ago and now I still have no curtains or blinds because they couldn't get an installer on site in time and when they did, nothing fits and they had to re make everything. I get phone calls from them asking me stupid questions that should all be on my files but they can't be bothered going through the paperwork - their own words!!!!!
I've just had another person to quote and re do everything and the price came back half of theirs...
SO YES DO NOT GO THERE!!!

"Kresta must be avoided! Worst customer service!"

I paid a lot for these blinds. It took nearly 2 months to to get them made and to get an installation appointment, which was a month longer than stated. When they finally gave me an installation time, I took it and took a day of leave in order to make the appointment. The appointment was confirmed in the morning, so I kept the leave. Hours later, I was told that the installer's car had broken down. I can see that this is unforeseeable (if the car was properly maintained), so not the end of the world. I did expect, however, to be compensated a token amount for being put out and losing a day of leave. The staff were very unfriendly and unhelpful concerning this request, saying "it wasn't their fault". Well, it certainly wasn't my fault, but I'm the one losing out. I expected a little better after the amount I paid and the delay in service. Go elsewhere!

"AVOID KRESTA NZ! Please don't waste your money"

AVOID! Substandard blinds and downright rude customer service.
I bought 3 and all of them warp inwards at the sides allowing slivers of light through both sides. When I brought it to the attention of management they said they'd send someone out to take a look, then cancelled that visit at short notice (5 minutes!! When I'd already taken the time off work to come back and meet them) and then never rearranged the appointment, and didn't return my calls, basically just blanked me. Terrible behavior, thousands spent, and left feeling really stupid for trusting them. Please learn from my mistakes

"Horrible horrible customer service"

Horrible horrible customer service, never keep to their aftersale service promises
Bought and installed their curtains just a year ago and the whole thing has faded and the rubber is all cracked, and their warranty covers it for so many more years, and they don’t want to change it
Useless management that has thrown me around for 3 months, all telling me to contact the next guy

"Warning Never use Kresta"

Warning Never use Kresta. This company is a joke. Sales rep assured me installation would happen in 3-5 weeks. Based on that assurance, I made the decision to go with Kresta as I have no window coverings whatsoever. To date, it has been over 6 weeks, with no indication of an installation date. All I can get is "... at least another two weeks". When I try to contact someone in authority, my return calls go to a number "not in service". They were very quick to get my money, but service standards and customer service are non-existent. I will never use Kresta ever again. I am extremely disappointed with all aspects of this company.

"I have never received such appalling …"

I have never received such appalling service. My saga started way back in February and I am still to have all my blinds completed. The latest is the last blind that has been fixed twice now and apparently will be replaced yet again. I am still waiting on a phone call to tell me when I might possibly have my blind installed. Last time it took 2 months instead of the 2 weeks I was promised. I would give no stars if I could!!!!

"Probably the worst company we have ever …"

Probably the worst company we have ever dealt with. 13 months and still not a complete job. Lots of sorry this sorry that, $7K spent and made to feel very worthless. I would suggest you do not spend your money with them, awful awful awful!

"Great service"

Free quote was great, consultant was very helpful, price was competitive, the blinds came from australia in the time specified, installer was quick and efficient and the blind is working great. Great team and great communication.