"Good product"

Good product, good service, friendly, upfront and clear with the process. Did a good job and when we had a little glitch they more than happy to come and fix it. Katy B

"Poor customer service from start to…"

Poor customer service from start to finish. We couldn’t get the sales rep to contact us when we wanted to add another curtain to the order we had already made. Then months later when they were finally ready the installer’s truck broke down. I was promised to be the first job on the new booking. Installer rocked up at about 10am and I had to go out. Got back just as he was “finished”. We had asked him to leave the free pelmet off until we saw it to decide if we wanted it up. We decided we did want it up and he just said sorry I have to get to the next job and left it for us to install! Then the blinds were jamming but they came and fixed that quickly and easily enough. Only reason for 2 stars is that the blinds are nice but the customer service lacked the whole way through. I wish I read all these reviews before placing my order!!!

"Just reported Kresta to Fair Trading…"

Just reported Kresta to Fair Trading NSW. We had measurements in November and placed the order in December 2018 they said they planned to install before christmas. We contacted them numerous times between December and January and were only contacted 11 February when they demanded payment. We stupidly paid in full. The installer showed up the first time (mid February) with only the kitchen blind (in the wrong colour and installed incorrectly) and no curtains at all (ordered 4x curtains) we were told by the Caringbah store that he must have 'forgotten' them. Second time installer only had 3 of the 4 sets of curtains with the wrong brackets and incorrect length of track. Today when it was to be finalised they never showed up or contacted us to let us know that the job had been cancelled. The installer told me (after waiting 4 hours) that the job had been cancelled 12 hours ago and that the curtains weren't ready. WTH??? Please save yourself time and frustration and go with anyone else for your window treatments. It is simply not worth it.

"Well organised company from start to…"

Well organised company from start to finish. Very professional, cant understand all these reviews until I investigated that most have only posted one review. #cashforcomments.

"Worst company"

Worst company, stay away save yourself the headache, cheap materials, delays delays delays and left the blinds dirty.

"13 13 We Don't Turn Up"

Made a 9.30am appointment, arranged time off work, waited, and waited, no one turned up, by 9.45am was making phone calls to their head office, they confirmed my appointment but couldn't contact the salesman, 2 phone calls and hours later still no show........... and 3 days later no contact from them to explain, apologise or try to reschedule........ they should change their tune to "13 13 We Don't Turn Up"

"Dealing with Kresta Blinds has been one…"

Dealing with Kresta Blinds has been one of the most frustrating and infuriating experiences of my life!
Firstly, it has been over 5 months from quote and we are still waiting for blinds.
Secondly, they repeatedly tried to charge me more than quoted amount because they could not understand their own ordering system.
Third, the supervisor would not speak to me to resolve the cost issue until I threatened Fair Trade action.
Fourth, my curtain installation was cancelled three times because I refused to pay an incorrect invoiced amount that was not itemised.
Fifth, they turned up with the wrong tracks.
Sixth, they turned up with the wrong tracks again and installed wrong tracks.
Seventh, they turned up with wrong roller blinds and missing one.
Eighth, they installed tracks leaving a huge hole in the wall of my brand new house, that was not mentioned at the time of installation and I've only found days later.
I've spent $7000 with them and I'm taking action through Fair Trading first thing Monday morning.

"Don't count any any servicing"

Our blinds began malfunctioning in October (it would go down infinitely, until it rung itself up in reverse, and became jammed), we contacted Kresta to organise a repair. They informed us that there would be no repair man available to the next three months. In January we are finally able to get a repair guy out, he resolves the infinite unravelling issue, however the blind will now not go up all the way. The blind is over a door, and we are unable to use that door so long as the blind is down. The repair guy leaves without any word of when he will return to finish the job. Meanwhile we are living with an unusable door.

We call up Kresta again, the very next week, to inform them that the repair guy didn't actually resolve the issue, rather created a new one, and they tell us they will send a guy out again. That day comes and goes, and we get a call telling us the repair guy got caught up with another client, so can't come. Again, they do not reschedule the repair.

We call Kresta AGAIN. They tell us the guy will come on the 25th of February. We ask for the morning (don't want the guy being held up and ignoring us again), they say sure, and book us in. The 25th comes and goes. we call and demand to know what happened, they tell us they actually scheduled it for the 27th, despite us having a recording that it was meant to be the 25th. Again, we make sure that it is the morning appointment on the 27th.

Lo-and-behold, despite demanding that we be the repair mans first appointment in the morning, and having taken ANOTHER day off work to ensure that someone is here, it is now the afternoon of the 27th and we haven't had so much as a phone call to explain the repair mans absence yet again.

This has now been going on for 5 months.

DO NOT USE KRESTA! Your blind will not be serviced!

"Useless company"

Useless company. Don't know how they're still operating , they can't even install my blinds on time and they demand full payment before installation which is really unprofessional. Would never use this company again !!!

"Absolutely Disgusted"

Absolutely Disgusted - I cannot begin to write about my poor experience fast enough. Incorrect measurements, poorly installed blinds and curtains, installer revisited multiple times, used brackets that bent within 15 mins, still haven't got two blinds correct, waiting over 8 months now...the solution offered unacceptable and they want to charge me for the privilege or replacing them...STAY AWAY, USE A LOCAL BLIND MAKER INSTEAD, FAR BETTER QUALITY AND BETTER CUSTOMER EXPERIENCE!!!