"I had the same bad experience as the…"

I had the same bad experience as the other customers did. I faced a long delay. I did pay a deposit in advance, but they asked for full payment before they would install. It seems that while they are inefficient, they seem to distrust their customers. Quite an unusual type of business. They need training in customer service.

"What a joke of a company and thats…"

What a joke of a company and thats putting in lightly, never have I ever experienced the worst customer service, place on order for x3 curtains, was quote 6-8 weeks it took 3 months, and not to mention endless phone calls and getting told completely incorrect information each time .One department blaming the other was told that they were waiting on the tracks to come from Brisbane two weeks later I followed up to be told no that was the wrong information the order hadn't even been processed. Phone call after phone call I was about to cancel and demand my refund but was repeatedly told I would have them in the next week honestly the right hand didn't know what the left hand was doing. Each time I made my inquiry I got told a different story
after 3 mths and numerous phone calls I was than called by some rude young voice on the phone that I had now to pay my final balance or the instalment date would be cancelled.I was furious, how can you pay for something before you even receive the product.I was also told that I would have my curtains install first on the day because of the mismanagement but to no avail was the second
last customer for the day and still I had to call and find out a time. Please take my advise and DO NOT USE this company -absolutely appalling and I don't know how this company is still operating.

"Worst company ever"

Worst company ever . If you want curtain or blinds go elsewhere . It has been nothing but a nightmare. The girls in the office are great it just the rest of their service. I ordered sheer curtains, waited 6 weeks and when they arrived they were too short despite both the fitter and sales person measuring the curtains. The company then said the problem was the carriers and ordered new ones . Second fitter arrived with new carriers and pegs but no curtains. What a joke . I have asked for a refund and lodged a claim with consumer affairs but still waiting for my money back . Next option go to court 🤬

"Worst company I have ever dealt with"

By far the worst company I have ever dealt with, in any industry. I was told the blinds would be ready in 3 weeks and the first lot arrived after 2.5 months. There was no communication during this time. I called multiple times and no one would ever call us back.

When the blinds did arrive, 4 out of 7 were the wrong size.

I had to call 3-5 times a day for over a week to finally speak to someone about getting a refund for the remaining blinds as I did not want to wait another 2.5 months to get the rest.

I left multiple messages and no one ever called back. A staff member hung up on me during this time and laughed when I told him how long I had waited for blinds.

When I asked for the refund for the remaining blinds, I was told that I wasn’t entitled to one and I was bound by my contract, which Consumer Affairs Victoria confirmed was untrue.

They assured me that all remaining blinds would be installed within a week. Two weeks later, and after taking another day off work, only 3 out of 4 blinds arrived. When I questioned the missing blind, I was told by the installer it wasn’t ready and never would have been ready in two weeks. Of the three that were ready, one had a huge cut in it.

I called the manager again to ask for a refund and once again was told that I wasn’t entitled to one. I asked about the missing blind and the manager first tried to lie and say she told me that it wouldn’t be ready. She then tired to blame it on the installer and finally admitted it was her error.

By this stage, I had called Consumer Affairs Victoria and started a case against Kresta. It was only after I told them I was going to progress my case with Consumer Affairs that they said they would ask head office for approval to get a refund. I was told they would call me back the next day about it, which they didn’t, and I had to call them yet again.

I finally got a refund for the missing and damaged blinds after almost four months.

The blinds I did receive are terrible quality and look awful. We are going to have to replace all of them.

So in summary, after many months and only after getting Consumer Affairs involved, I have 5 (out of 7) awful quality blinds. I lost countless hours on the phone to them and three days of work. I am going to be out of pocket over $1500 to have all the blinds that were installed replaced. I wouldn’t wish having to deal with this company on my worst enemy.

"Just a very bad experience that every…"

Just a very bad experience that every time I looked at my bedroom curtains I asked my self why did I pay that much of money for tese curtains??? For 3 long months, given a quote, lost my quote, found my quote, accepted the quote, remeasuring to be fitted, order arrived but the warehouse did not even scan to let the office aware the curtains were ready so I have to call them and find out because it was too long since they said " urgent" . Booked in for installation, the guy did not turn up for 3 times, until the 4th before I could ask for a refund because I could not reschedule my work anymore, so unreliable. Finally, after the 4th time another guy turned up, 5 minutes job. All done, however the curtains were extra long so they don't look nice when they touched the floor, the over flap of the curtain was on the wrong side so night time I could have all the light from the street lights shinning on our face, using clips, velcro straps to close the gap so no lights can go through into your bedroom at night. It was supposed to be replaced my old curtains to be " blocked out" .
Please customer, if you are thinking of new curtains for your house don't go to Kresta blinds, especially if you are in Nunawading area because only 1 guy who does the fitting job so if he could not make it you will waste more time to reschedule.

"Good work - Regents Park Branch, NSW"

My order was delivered and installed well before the promised date. Good supportive staff from sales to the installation.

"No replacement parts on plantation shutters, what a joke!!"

We bought both plantation shutters and curtains around 8 years ago now,and spent around $14,000 doing so. The shutters on double hinged set of doors began to sag very early on but was told to just deal with it and lift the doors up as we closed them, interesting!!! But the main issue is that after spending that amount on the shutters, they don't carry the spare parts to replace broken shutter clips ( the ones that attach to each blade and connects to control arm). Surely when a company sells a premium product, they should be able to supply replacement parts, I'm willing to pay, even though I was originally told they had a 15year warranty but only to be told now that they supposedly had only a 2 year warranty. We wouldn't have bought them if they only had a two year warranty!!! The clips are only plastic and would only cost a couple cents to make but now I'm left with shutters not opening, spinning freely. Consumer warranty is what's going through my mind!!! I doubt the clips were even UV stabilised as the the ones in direct sun are all failing!!! I rang Kresta Loganholme but was told there was not much I can do as they have since changed the style of shutters and couldn't get the replacement parts anymore!!! Where can I get these clips!!!

"Don’t hold your breath waiting for your curtains … you’ll die waiting"

It has been more than 12 months since I ordered my curtains from Kresta (ordered May 2017). I still don’t have the curtains I paid for. I have had 4 lots of curtains delivered none of which have been correct. Delivery 1: waited 4 months for them to arrive. They were the wrong fabric and wrong size. Clearly not my curtains. Delivery 2: right fabric but wrong size. Wrong opening Delivery 3: right fabric. Wrong size and wrong opening. Delivery 4: right fabric and right size and opening as ordered but all the finished edges were wavy and not hanging straight. So unsightly and extremely disappointing. Have been trying to have them replaced. One thing that compounds the frustration of this saga is that I wanted a centre opening with a gathered header. The sales consultant insisted that I should have an off centre opening with a box pleat header. I took her advice as she is an expert - right? In reality the box pleats are too heavy for the fabric and the header falls forward and the off centre opening covers more than half my window when open so blocks the view and the light. A second thing that compounds the frustration is that the customer service from Kresta is non existent. It has taken 23 phone calls and emails and discussion with a variety of people to try to get any resolution to the situation. I have now been waiting 4 week for a manager to ring me back to tell me when the fifth set of curtains will arrive. Hopefully they will be the right fabric, right size, centre opening and gathered header - just as I wanted 12 months ago. At this stage I just want a full refund of the purchase price as I have certainly not received the goods as advertised or in a timely manner.

"Disgracefull service ordered 1 vertical…"

Disgracefull service ordered 1 vertical blind July 2017 first time track fitted too high 2nd time blinds too long 3rd time too short, now waiting for 4th try and this has all taken coming up 10 months.
Its a joke. Trying to be compensated uh ,no response .

"Forget Kresta"

Forget Kresta.
Just finished the 3rd attempt to install blinds that should be correctly sized for my window frames. Still not the right outcome and patience has worn out.
Hopeless despite good sounding support service. The installer was also helpful and keen to do a good job, but the blinds don't fit the windows again.
Looks like I need to try Luxaflex after all.