"Kresta Blinds and consumer law failure"

Kresta Blinds owes me $613 for the last four months and have repeatedly failed to respond to my requests for re payment. I paid $613 as 50% deposit for a blind in July. In Sept I was told that it was no longer going to be available and that I would be reimbursed. I have now made three calls to the Canberra office and one to the accounts Dept in WA with no result except reassurances. Looks like the small claims court next. Desmond Woods 73 Kent St Deakin ACT 2600 0427663449

"My experience"

After all the negative press and reviews I was pleasantly surprised with the service and final installation

Ultimately Kresta delivered what they promised, the shutter installation was on time and in a professional manner

Thank you to the Penrith Kresta team

Trevor and Karen

"BEWARE! A BUNCH OF THIEVES AND LIARS!!!"

BEWARE!! DONT TRUST THIS COMPANY AT ALL. NOTHING BUT A BUNCH OF THIEVES AND LIARS!!!!!!!!!


THEY WILL COME IN AND SPREAD MUD EVERYWHERE IN YOUR HOUSE WHILE MEASURING AND JUST TAKE YOUR MONEY AND PROMISE YOU OVERPRICED CURTAINS THAT WILL ARRIVE AFTER A GAZZILLIONS YEARS WITH NO REMORSE WHATSOEVER THEN LET YOUR CREDIT CARD DETAILS BE STOLEN BY THEIR EMPLOYEES AND DO NOTHING ABOUT IT!!!!! ABSOLUTELY DISGUSTING EXCUSE FOR A COMPANY!!! SHOULD BE ILLEGAL!!!!!!!!!!!!!!! I WISH I COULD SUE THESE B#ST#RDS!!!!!!!!!!!UGGGHHHHHHH


TAKE YOUR MONEY ELSEWHERE!!!!

"UPDATE - DON'T BUY FROM KRESTA!"

Kresta - In response to your comments regarding my review which I have cut and pasted below. We have been dealing with your North Lakes store and have experienced a lack of urgency when having calls returned or not ringing at all! I can't stress enough how Customer Service should be just that "Customer Service" and this is something we have not received. I stressed that we would like a full refund of the track but to no avail. This was from the North Lakes (Charlene) Store and Sam at Customer Services Queensland. Charlene actually said to my partner "I am not cranky with you not am I annoyed with you" which is deplorable considering she is talking to a customer and not the other way around. It's like dealing with people that just don't see that what Kresta is doing is plain wrong. I stand by my comments that we will no longer be recommending friends and family to your company. I would not like them to have the same experience and can have a better after sales service from your competitors. Please let me know if you can (if anything) commit to a full refund?

DO NOT BUY FROM KRESTA!! My experience ..... I was advised that my vertical blinds needed a new internal track and therefore ordered and paid for one a few months ago. When the fitter came to fit the track he saw immediately what the issue was and fixed it in a matter of seconds. The screw on the track had not been adjusted properly. Therefore not needing the track now I requested a full refund. Kresta constantly didn't return my calls which was very frustrating. Finally today, after getting through to their Customer Service for Queensland, I was informed that a fitter came out so I was still liable for the call-out fee of $83. Totally unacceptable but in the end realised I cannot waste any more time and energy with them. I will never purchase anything from Kresta again. I feel totally 'ripped off' by this company. DON'T TOUCH THEM WITH A BARGE POLE!!!

"Have been waiting since July for my…"

Have been waiting since July for my shutters because the check measure was constantly rescheduled by the company. Initially I said it was fine to wait for everything to be installed together and changed my mind when I heard other people were having issues - they didn’t reply. I followed up a month later again. They then advised a month ago that they would update people weekly on their orders but did not.

"Don't waste your money"

Product is OK, but service APPALLING. After 2 failed installation dates (and each time that required me taking time off work for no result), my awning was finally put up on September 12, but it came without the remote control and also missing a few key bolts. Installer did his best, but now I have an $8,000 awning attached to my house that I CANNOT USE because no-one has been able to help fix the problem in spite of 1 visit in person to the showroom and numerous phone calls to the installation company. The sub-contractor installer is still trying to help but no-one is listening to him or responding to his emails either. Six weeks waiting on a remote and some bolts is ludicrous! Australian Consumer law says I am entitled to a refund if a product is not fit for service and clearly an awning that I can't wind out due to the absence of a remote is NOT fit for service. I'm totally fed up with the buck passing going on between the Kresta Penrith showroom and the installation company and even more upset about total lack of communication. No-one has EVER returned a message left on the answering machine. They seem to just take the $ and run!

"Send Me My Tax Invoice!"

Hello Kreasta,
You emailed me a tax invoice amount at $1,125 yesterday:
Caringbah store taken $563 from my credit card account on the 29/06/19, Regents Park store taken $567.62 on the 9/08//19 from my credit card account. Later on I find out I was charged 1% fee by Regents Park store without inform me. The total amount I was charged = $1,130.62 instead of $1,125.
Also I was promised invoice date is 29/06/2019 when your sales came on that day to do measurements as I was rushed to get this in for FY 2019.
I wasn’t told 1% fee occurred for credit card payment, you did not charge for the first deduction but second. Obviously something wrong from your side as it is inconsistency.
Please refund me $5.62 ASAP.

Hello Kresta,
This is my last resource to contact you, I have tried to email you customer service email address and email has been bounced back!

Reference No.LN177817

This is what I was going to tell you:

Letter to Kresta on the 13.10.19:
Hello Kresta,
I am a returning customer as I had good experiences in the past, but unfortunately my luck seems run out with you:It took a month to get some one to my investment unit to do quote, with a few hours notice, deposit $563 has been immediately taken on the same date 29.06.19, another $567.62 has been taken on the 09.08.19, other then the staff was rude, and the curtains have not been installed properly, I am still waiting for a tax invoice after called your customer service on the 4th of Oct that I was promised invoice will be back dated to 29.06.19 on the 29.06.19. Maybe I should talk to ATO in this matter, and I am not going to use Kresta EVER again.Goodbye Kreasta, forward me tax invoice asap, otherwise I will make complaint to Fair Trading Dept, plus report to ATO, how dare you took money from a customer's account like me without issue a tax invoice after nearly 4 months!

"Terrible lack of communication & made in China once again!"

Terrible lack of communication. False information supplied from the get go. Salesman came inhome. Said blinds would take 4-5 weeks. Turned out to be 10weeks until the were installed. With many follow up calls made by myself. Never an update had from the company. They wanted 50% money on sales day and 50% 7 days before install date. Install day came. Blinds are all indented as they have been packaged badly from CHINA!! Was never informed they were coming from China! Wouldn't have purchased if this was the case. Now WE have to make time and go back in to pick a different fabric! Waste of our time and then told it will be another 4-5wks until they come. Company is a joke. They take your money and run. Installer on the day told us he was the only installer for Adelaide and asked if anyone was looking for a job.
Highly dissatisfied with the whole ordeal. Should have just kept the news paper we had up when the house was build would have been so much cheaper and less hassle.

"thieves"

thieves take your money and then do the bolt A Current Affair has advised

"Terrible customer service"

I have paid 50% deposit for my 4 blinds. Kresta showroom Belrose never ring back to advise when installation will be. It's been 7 weeks. I'm getting poor customer service.