"Worst customer service ever"

My order on October 2023 that I received was the VTOMAN Jump 600X Power Station × 1 for $809 This order included the power station and 1 backup battery to extend the power time. I could not get the Jump server to work due to not enough power coming from the voltage output. The unit was defective so VTOMAN issued me on RMA which I returned the Jump 600X and extra backup battery. It took several weeks and they sent me 1 power station without the backup battery I sent in the RMA. What they sent me is not worth the $809 order that I purchased. Where is my extra battery that comes with the Jump 600X Power Station? I have been trying to get customer support to look at my correspondence about this but they continue to remain silent.

This is the last correspondence that VTOMAN has sent I posted this message to Trustpilot to review my experience with VTOMAN customer service:

My order on October 2023 that I received was the VTOMAN Jump 600X Power Station × 1 for $809 This order included the power station and 1 backup battery to extend the power time. I could not get the Jump server to work due to not enough power coming from the voltage output. The unit was defective, so VTOMAN issued me on RMA which I returned the Jump 600X and extra backup battery. It took several weeks and they sent me 1 power station without the backup battery I sent in the RMA. What they sent me is not worth the $809 order that I purchased. Where is my extra battery that comes with the Jump 600X Power Station? I have been trying to get customer support to look at my correspondence about this but they continue to remain silent.

VTOMAN response to my post is:

Hello,

Thank you for contacting us and we sincerely apologize for the problems you have experienced. We have been working hard to communicate closely with you to resolve your questions about the Jump 600X Power Station and Battery Backup.

It has come to our attention that you may not have responded to our previous email. In order to resolve your issue as quickly as possible, could you please check your email and get back to us? Your feedback is very important to us and we want to help you as soon as possible.

If you have any other questions or need further support, please feel free to contact us.

Thank you for your patience and understanding.

Best regards.
Vivi

Tell me what previous email you are talking about. This email thread shows the last email I was sent. Tell me how I am supposed to interpret this confusing response? I have talked with at least 2 people on the support telephone number that have been totally unhelpful in resolving the issue. I will continue to give negative reviews of VTOMAN until my order is complete and I am satisfied with the product.

Jack Oney

"Very fast delivery"

Very fast delivery. Couldn't be more happy with the service. Thank you very much 😊!!!

"Good product misleading behavior. Lost trust "

On October 1, I paid for a bundle that included an 1800 jump and the most robust panel available with a ship date of around the ninth or 10th of October. I received the solar panel with no communications about the 1800. They of course charged my credit card on October 1. I have now been told I might expect the 1800 in November (9th or 10th) yet no communication or accommodations for the 5 weeks they had my funds or that I placed the order when the projected delivery date showed 10/10.

I purchased this item for a project that needed to be done in October. Now I have to make other accommodations that will certainly cost more and be another delay .

I have 100% confidence in the quality of the product. I have no confidence in their communications on their webpages or silence when they changed my ship date. The additional product, the impact wrench that I was going to purchase now is canceled.

This was my first purchase with them and it earned me 3299 points, I’m not sure I’ll be buying much more based on this experience.

"split shipping / deceit"

First, don't like being led to believe "made in America", then w/o ANY NOTICE my order is split and it could take more than a MONTH!

"Customer service - non existent "

Ordered a PS via Amazon nearly 2 weeks ago… not delivered I keep getting told it will be delivered tomorrow?!?

There is no contact number and they don’t respond to contact requests.

"disappointed "

I was pretty disappointed that after being charged and waiting a week, I still had to contact you to get my order moving…

"Bad purchase and service experience"

Update from 26.08.2024: Hello, I have finally received the 3rd part of the generator on 26.08.2024. I have ordered Jump 2200W/3096Wh 220W Solar Generator on 26.07.2024. So finalizing my experience with the company VTOMAN - I am extremely reliefed, that they have delivered, as I supposed to go to the lawyer and to Verbraucher Zentrale beginning from the first week of ordering. From the first week until 26.08 I was not sure, if I would really receive, what I have ordered. The name of company VTOMAN DE is really irritatiing and supposing, they are based in Germany, but when your read carefully the conditions, it is based in Hong Kong. The generator is working- which is positive, solar panels will be checked some time later. But the whole story will still deserve a 1 star, as it was the worst purchase experience ever in my life. I have missed the continuous communication with the seller, I have missed the hotline in Germany or at least in Europe - there is a hotline in the US, which is supposed to serve for the whole Europe. I have got answers on my requests only after writing and making this experience public here. @VTOMAN- it is not normal! I would never purchase via VTOMAN again. I wish VTOMAN DE, to improve the customer service for Europe.

"Ordered 3 of the 330watt ac adaptors…"

Ordered 3 of the 330watt ac adaptors that said they were for the Jump 1800 model and they don’t work. Turns out Vtoman is coming out with a newer model Jump 1800 in November, but instead of cancelling my order and letting me know these won’t work shipped out anyways and won’t refund money or answer emails. Who releases another older model for more money than the flash speed models which are much better??? Crazy right?

Jesus is coming most likely in our lifetime folks!! Repent and give your life to Jesus Christ before its too late. We are finally that fig tree generation! Believe it! 🙏

"I’ve had one unit for 2 yrs"

I’ve had one unit for 2 yrs. Works great. Holds charge. Almost never needs a charge. Best air and jump starter I have found. I now own four and give them as gifts.

"Great company and products"

Great company and products. Very happy with purchases.