"Hab eine Jacke bestellt die schon…"

Hab eine Jacke bestellt die schon defekt ankam. Hab den Kundenservice geschrieben der mir eine Neue schicken wollte was ich aber nicht wollte sondern mein Geld zurück haben wollte das mir dann auch geschrieben wurde das ich das Geld zurückerstattet bekomme was aber noch nicht gemacht wurde und kriege auch keine Antwort mehr

"Still waiting on my order even sent a…"

Still waiting on my order even sent a few messages no reply. Just want a refund at this point. will not order with this company again.

"Is there any chance to get any contact"

Is there any chance to get any contact
As i hav not recieved my return confermation almost 2 month gone

"Terrible experience"

Terrible experience, clothes I received were very dirty with sweat marks like they have been wore before. Taken a month and a half to receive a confirmation email that my refund is being processed, after returning the goods on the same day as they were delivered. After 15 odd attempts still no answer on their phone. Very unprofessional, slow and poor service. Would not recommend shopping here.

"Terrible experience, avoid at all costs"

Terrible experience, day 8 since placing order and still haven’t received anything, got in touch with customer service team via email around 5 days and as well as yesterday and still nothing, awful company with awful response skills. Will not order from them again, said on websit expected delivery 2-4 days. It’s not been 8 days and I’ve not had a single thing from them.

"Happy with the outcome"

My Matter was dealt with, There was misunderstading with PayPal.

"Top marks!"

I can’t fault Urban Celebrity. There was an issue with my order that was addressed very promptly, I was replied to within minutes unlike other companies that leave you waiting days! Lovely young lady Olivia dealt with my issue quickly and efficiently! Very happy with the level of service provided.

"Ordered a coat from Urban Celebrity"

Ordered a coat from Urban Celebrity, great product, great price, 10 days for delivery though quite poor

"Great site for my 15 yr old"

Great site for my 15 yr old . Ordered him a coat it came today, great quality.

"Shocking service from Urban"

Ordered a tracksuit and Jumper from this website on next day delivery, the day after I was at work but got a message to say delivered. couldn't find it anywhere so filled out the online contact us form. didn't hear anything for a week so ended up ringing up. they advised they needed to open an investigation with the courier and will take 5 days. the courier returned to my house and asked us if we had received it. we obviously told him no. the driver then went back to urban celebrity and told them we had refused to talk about the parcel which was a LIE. we simply told him we didn't have it and then he left. Urban celebrity have now told me the investigation is closed without offering me a refund or replacement so assume they believe this driver. Terrible service from both them and DPD Would never in a million years recommend shopping here just in case your parcel goes missing and they basically say tough luck. £75 down for nothing.