"Still waiting for magazine(digital…"

Still waiting for magazine(digital download)
Does it work on PC? poor instructions
will go to bank to see if they can get a refund
avoid
Pocket mags is excellent

"Attention - Widespread debit card theft caused by greatmagazines.co.uk"

On 1st December I bought a magazine subscription as a Christmas gift using the website greatmagazines.co.uk

Within a few days I had to cancel my debit card because it was being used by a criminal to buy goods from Argos and to buy Pay As You Go mobile credits from O2.

I do not do business with many different online retailers so I thought the most likely way my card details were stolen would have been if they had been compromised in some way from my transaction with greatmagazines.co.uk

This was confirmed when I recieved an email from greatmagazines.co.uk which was sent out to a lot of customers from a 'no-reply' address:

"Dear Mr Nash,

We are investigating a security incident that may have impacted our checkout pages at greatmagazines.co.uk between 25th November and 2nd December, 2020. We are aware that you made a purchase from the site within the timeframe stated above. We are notifying you as a precaution and would encourage you to remain vigilant and monitor your card statements for any suspicious activity.

We have set up a dedicated customer service line for you to use specifically for this security incident. Please contact us if you want further details or have any concerns and we will be happy to help.

01858 438 822

Opening hours:

9am - 5.30pm Monday – Friday

8am – 4pm Saturday

Yours sincerely,

Bauer Customer Services Team (on behalf of Great Magazines)"

The customer service team were calm and courteous and I confirmed that I was among the people who had their debit card details stolen. At this point I wasn't too concerned as at this point the only fraudluent transaction was from Argos and I'd spotted it early, had it refunded and had my debit card cancelled and replaced.

But now I'm a lot more annoyed. And the reason is O2.

I have been dealing with O2 now since the 9th December because they keep on taking money, each day, out of my account. Because it seems that even though my debit card has been cancelled and should therefore no longer work, if it was used to set up a recurring payment (e.g an automatic PAYG top up) that transaction will still go through.

So now I am in this ongoing situation where O2 take money out of my account, my bank then refund it, O2 take it again the next day, the bank refund it etc etc. And unfortunately the only way to fix this is if O2 find and delete whatever recurring payment instruction was set up by the fraudsters.

Now, to get back to greatmagazines - my Christmas period has been spent back and forth with O2, and my bank, and all because of widespread data theft from greatmagazines.co.uk - so my question is, how did this happen?

Because judging from the other reviews on this site, and the lack of replies to any of these horrendous 1 star reviews, you'd think that perhaps this was some small time, one man band operation. But it's not. It's owned and run by the Bauer Media Group. In 2015 they apparently had revenues of 2.3 billion euros. So what is their data security policy? How did the details of a lot of people get stolen? And what has been done to stop this from happening again?

"Ruined xmas"

Ordered three subscriptions for Xmas two they took money for so worked fine. One they did not. They only sent me an email at 1.30pm on Xmas eve when they had closed at 12 telling me they were not going to send the magazine ruining my Xmas present disgusting service as I could not contact them. The magazine's were all ordered at same time so it was nothing to do with me.

"Con artists"

I would give them zero stars if possible! What a terrible company who say that they are sending you a free gift with a magazine but then it never actually arrives. I have emailed customer services 5 times now and have had no response back they just rip people off and should not be allowed to carry on as a company. Absolutely disgusted!! Please do not be conned like me and keep your money

"Annual subscription price"

My annual gift subscription was up for renew but the rolling subscription price was more than the new offer! So I cancelled my order (which was very hard to locate on their site) and re-purchased my annual subscription as a new customer. A lot of hassle, if only they appreciated loyal customers...

"Favourite magazine shop!"

I have always ordered from this website for both single magazine issues and subscriptions. Great offers and always arrive on time and well packaged, would recommend!

"Should be zero stars"

Should be zero stars. Took money via PayPal and said my order wasn't successful. Despite many emails it takes them days to respond with the fact they are looking into it. Why why why cant I order magazines from the magazine themselves. This company will just rip you off. BEWARE AND AVOID.

"RUBBISH COMPANY My wife for my…"

RUBBISH COMPANY My wife for my birthday, bought for me a £89.00 subscription for Bikes unlimited which is 6 mags a month for a year. Great deal I thought, then I had to contact them 6 times to get the voucher code then a further 6 times cos the voucher code wouldn't work. My birthday has passed and I haven't been able to see a magazine yet. I have been passed to a different rep every time and they send the same crap e-mail out for you to try.
The call centre is a disgrace they aren't able to check your account or do anything apart from refer you back to UK.
I urge anyone out there not to subscribe to this company they are a multinational giant who quite frankly does not care one iota about the people and the distress and disappointment they are causing.

"Poor customer service"

I wish I had read the reviews before ordering from this company as I haven't received the magazine I ordered and despite emailing their customer services four times and being told an agent would contact me within two working days I have not been contacted and received no explanation, no magazine and no refund. Nothing great about them.

"What an absolute shower"

What a shower! Didn’t receive magazine, confirmed address and they to send again still didn’t arrive. Somehow sent to totally different address now out of stock. Rubbish just don’t bother