"receipt said last edition to be number… Agree with all the 'not satisfied' reviews."

receipt said last edition to be number 51. At number 47 they informed me next would be last and renewing was necessary. No reply from emails to them. I agree with all the reviews and comments.
It made the price of the magazine more than if I had bought it at local shop - which I will be doing from now on.

"Magazine never arrived. Customer Service not helpful."

I pre-ordered a magazine in July (for a Sept issue), and it's November and I'm still waiting. I contacted customer service for the status of my order, and was asked for more info. When I replied, I got an email saying that my email/problem was not understood! I plan to contest the charge to my PayPal account if they can't resolve this in the next week or so. Not impressed. I should have checked reviews before I bought.

"Scammers"

Yes, these people keep taking payment although the magazines were cancelled. Their sales calls are very efficient and so is their ability to make money for magazines which they are not sending!! Dishonest and nasty. surely they could update their database as this is happening to so many people. I have been charged for magazines until late January 21 although I haven't had a magazine for years from them.

"Believe the bad reviews"

Their business model revolves around trapping you in a recurring subscription. They are able to decide when to take the payment, whether it's due or not. Once they have taken it, it's impossible to get a refund. Overseas call centre just fob you off with scripted excuses.

"Very poor service"

Ordered 3 magazines, received 2, no sign of the third one. Have been in contact with their customer services who were going to send the missing magazine again. Still no magazine, I have asked for a refund but they are now not responding to my emails.

"Absolutely awful"

Absolutely awful. Undelivered magazines, no promised free gift. Can’t cancel even though they do not supply what you are paying for. Wished I read some reviews before committing.

"Would not recommend at all"

Would not recommend at all. My husband has been picking up a copy of a certain mag for years but with covid restrictions he opted for a subscriprion delivery instead. Twice the mag has not been delivered and he had to go out and buy one. Phone calls were a total waste of time. Insist on your money back as they try to fob you off with an extension of another month (of non or late delivery!).

"I think this company is a scam! Beware!"

This company has taken 4 payments without forwarding a single issue.
I emailed their so called Customer Services have had no reply.
I have now had to cancel my debit card.
Beware this company is a scam.

"Stay clear!! 0 customer service, misleading and false advertising to hook you in!"

Absolute shambles. No customer service skills what so ever. I signed up via 20cogs.co.uk and saw what I thought would be a great deal on magazine picture arrow crosswords at £2.40. Cancel at any time. Perfect. Or so I was led to believe...

What a big fat lie that was! I signed up mid September, so I missed that edition. It was only when I checked my bank account and saw I had two payments taken out of my account in September, one under Great Magazines and another under Bauer Media... So I wrote querying... Their reply... Apparently I'd signed up to an annual subscription?!

What the actual...?! I've checked my order confirmation, my welcome email, their website and NOWHERE does it state that I signed up to a 12 month subscription! I've asked and asked them to cancel- as according to their website you can write to them to cancel at any time... but their replies have stayed they can't because I haven't paid the minimum required number of payments!

I've had a gutsful and have screenshot their ts and cs along with a screenshot of their OWN website saying that they have a high volume of cancellations :') haha, I wonder why?!

I've learnt the hard way. If they do not cancel my reoccurring payment, I will be contacting the necessary ombudsman and trading standards to fully investigate their misdemeanors and shocking, false and misleading advertising.

Stay well clear of this company, DO NOT GIVE YOUR BANK DETAILS AS THIS WILL SET UP A REOCCURING PAYMENT WHICH YOUR BANK WILL NOT BE ABLE TO STOP!

"ADVICE NEEDED"

Can anyone give me some advice as to trying to cancel a gardening magazine. They are so crafty as they have stitched everything up very tightly leaving you with no option to cancel. I pay with Paypal so I have tried to cancel there. To be fair it does now say that the payment is inactive but I'm not sure if I trust this. It may be referring to another subscription I once had!