"Misleading for raffle purchases - NEVER AGAIN"

Misleading for raffle purchases - unable to exchange for store credit or refund. Claims to be in T & C but was so tiny, also not on your website under refunds. You have to click about 50 links before it is in a tiny print saying no refunds for raffle. They do this on purpose so 'technically' it's all on their website but you will never be able to find it before making a purchase. My first time purchasing via JD Sports and will never purchase again regardless of a raffle sale or not.
Disgusting of your company.

"JD Sports sell second hand shoes but don't inform you."

Bought Nike Air Max 97 (white) online from the warehouse. They arrived scuffed, stained with stitching frayed. Brought them to my local JD sports and was told that warehouse stock are shop returns/rejects. They didn't want to change them for a new pair even though I paid $250 and received second hand shoes. Held my ground and insisted on a new pair. Will never buy from them again.

"Disgusting service before purchasing…"

Disgusting service before purchasing delivery 3-5 days after payment has gone through 10 days delivery worst company won’t be getting my money ever ever again

"Incorrectly sized shoes…"

I received a paid of childrens nike sneakers and also nike slides, both in size8. The slides were 2cm shorter when measuring the insole of the sneaker with the slides. There was a sticker on the sole of the shoe saying it was a size 6. The customer service person said I was wrong and they were the correct size even though I explained they were 2cm shorter in length. She advised you sometimes need to size up in slides but that the fault wasn't on their end and I could return if I wanted but that I was responsible for postage. The size was absolutely incorrect, regardless of what any labels said. They were not prepared to provide measurements to me to prove the discrepancy. Very disappointing customer service and I won't be buying anything from jd sports again.

"Appalling customer service Hay St, Perth"

Appalling customer service online but far worse from their Hay St, Perth store. Tried calling them literally more than 80 times to check if they had stock and not one call was answered. When I went into the store (Fri 21/7, 12pm) and queried why the phone isn’t answered, an extremely rude female on the “customer service” desk said “I haven’t heard that ring in ages”. There was no apology - just absolute rudeness. Would never purchase anything there again.

"Couldn't receive worse service"

Spoke to someone who had no interest in helping rectify an issue caused by JD Sports.
Returned shoes as wrong ones supplied, re ordered to avoid them being sold out and sent same shoes.
Told now even thought there is a return form with the shoes where "Incorrect item" is on the form I should have called to get free postage return. Now I only get a credit for 1 pair or shoes. Go to a real company like Nike or Footlocker.

"This is a harsh review"

This is a harsh review. I’ll give 5 stars for the 1% of staff that are helpful and 0 stars for 99.999999% who stand around rolling their eyes and chatting to the work mates whilst customers are waiting. Whilst not entirely JD’s fault, the type of clientele this store attracts is why I now refuse to shop there. Kids running around the shop littering, men vaping in shops, etc. I feel sorry for the ‘good’ staff and security working there. It’s a bloody jungle quite frankly.
I’ll credit JD for actually responding to customer complaints though.

"Ordered on Monday received order on…"

Ordered on Monday received order on Wednesday morning :). Thanks guys super quick !!

"Air Jordan scammers"

These scammers advertise Air Jordan’s they don’t have in stock. I think a complaint to to the ACCC is in order albeit they are toothless tigers.

"Why do they not tell you that some of…"

Why do they not tell you that some of the shoes you purchase actually need to come from the UK?! I would have never purchased them as I needed them weeks ago! Be more honest about where the shoes are coming from and rough time frames.
Also, the app and desktop sites on mobile are terrible. Always so glitchy. Have given up so many times.
Disappointed as I an usually a regular shopper.