"Been with Bristol gas many years and..."

Been with Bristol gas many years and found them excellent in prompt efficient service. However now taken over by ‘another’ company I tried to move tariffs. Email took two days to answer and on phoning on a Monday was told ‘someone’ will get back to me on Friday. Not good enough, employ more agents but I suppose that would affect your profits. Not happy at all.

"Renewal details received never received…"

Renewal details received never received direct debit details. Phoned on Friday at 8 am nobody has got back to me

"Aleays able to speak to customer…"

Aleays able to speak to customer services, or they phone back and deal with any queries promptly and with courtesy. Account and deals always under review and not locked in. So good to be able to speak to someone reference the account. Carry on with the good work Bristol Energy.

"Bill chatges"

Bill wrong. Phoned asked customer service to look into they said they would..no contact. I work in Nhs so not much time to sort things. They didn't bother looking into bill just referred it straight to Credit debt company..had to then call them..still no contact I have had to call in my breaks at work..results no break...not happy

"Prices no longer suitable"

I am leaving soon as the recent prices are no longer fit to the purpose.

"Absolutely Awful Customer Service Avoid…"

Absolutely Awful Customer Service Avoid At All Costs....I have made dozens & dozens of calls or call attempts trying to get a Contractors Isolator switch fitted so our electrician can safely carry out some emergency works. They happily took £85.12 from us on the 28th January for this but will not schedule an appointment. I have been misled, lied to & made promises of call backs which I never got, sorry actually just one call attempt was made. When I then wanted to make a formal complaint I was telephoned & given another phone number for some company called AES who yet again I have made dozens of calls & call attempts to & am getting nowhere. Feel absolutely furious that I have been constantly fobbed off by both Bristol Energy & whoever this AES is when all I have asked for is to make an appointment. No other energy company I have had to deal with for this matter has behaved in this way & the contractors switches were fitted in a week & with no charge. I dread to think how bad things would be if you supplied my personal energy when you cannot even complete a simple task of making an appointment. Not holding my breath for a response & will be posting a copy of this review onto social media to advise others of the awful service we have received.

"WORST EVER Bristol Energy"

Changed from Bristol Energy to British Gas Oct 2021. £276 in credit. Final bill received Mar 2021, tarriff increased because I cancelled my direct debit in Oct 2020 after Bristol Energy took the direct debit payment. The refund in bank in March 2020 was less than the amount shown on final bill. Worst utility provider that I have come across in 38 years as a home owner. Karen Wilde GRIMSBY

"Helpful, informed, friendly, efficient and local customer service."

Very helpful explaining why my monthly payment had been set so low by their system in the past. Over time I'd become over £1000 in debt to them. So I suggested clearing this with a credit card payment and increase the monthly payment. Spreading it over a period was also an option, but I'd rather just get it done and dusted.

"Where is your customer service?"

There is no way to contact to customer service. They take your name and number then say you will be called in 3 days. After a week without call, you call them back and they repeat same process. One of the few companies which don't have a live chat service in 2021. At least they don't ask you to write a letter for now.

Edit: problem solved via email but would be better to talk to someone when having an issue. Please improve your customer help line. It does not help giving number and then wait for a week to receive a call from customer service.

"Communication is really good ."

Communication is really good .
Had no issues or problems with this provider.
Really happy .