"Intex PureSpa"

Snap alle slechte reviews hier niet. Ongeveer 3 jaar geleden de Intex PureSpa voor 4 personen gekocht. Na 1 jaar waren er ledjes stuk op het display. Deze werd netjes vervangen. Nu na 3 jaar zitten er kleine scheurtjes in het afdekzeil. Er wordt probleemloos een nieuw afdekzeil opgestuurd!

Top service, ver boven verwachting!

"Order number 109251295 for a K2 kayak"

Order number 109251295 for a K2 kayak, I received a cheap pair of sunglasses instead, the Post office provides them with a item received status but not the real item that they never sent. INTEX cannot provide me with tracking or evidence that they ever sent a K2 Kayak its just a scam stay away from them they steal your money and in turn offer 40% refund. Please be careful

"Need a warranty claim? Might be cheaper to buy a new product.."

I’ve bought 3 air mattresses from intex in the last 2 years and all have ended in the same issue, it ends up bulging after a couple uses. I finally was able to make a warranty claim, but getting through was a long and gruelling process. I used the email contact us 4 times and just got back automated replies. I finally called in today and everything seemed to be going smoothly with the claim and getting a new airbed under warranty until I was told I need to ship the entire airbed to them before I can receive my replacement. The airbed I bought is around 30$ at walmart. I live in Canada and would have to ship a big airbed to the USA, and pay more in postage. It’s a ridiculous policy that they have. If this is their policy, they should provide shipping labels and pay for shipping. Outlandish company and not happy.

"expect many form letters asking for the same thing"

This is the second spa I hvae ordered. The last one lasted two years and I decided to just order another. It lasted two months and the control went out. After a dozen or so contacts by their form letter, they say they will send a replacement part soon. Today I received another form letter requesting the same information. I cannot believe the unacceptable quality of the service department If you try to call, they have a recording that says go to web site

"I can't believe what happened"

I can't believe what happened. I ordered 1 month ago kayak and I received... a pair of glasses of ray-ban. I Would like to have a total refund but they said (right now) that it is impossible. They want me to send Ray-Ban back, and I have to pay for the shipment.
They are ridiculous. They had a mistake, and I have to pay for it.
They keep saying it’s not their fault.

I really hope that they give me a total refund.

"Do not spend your money with this…"

Do not spend your money with this company!!! I purchased a air mattress that I’ve only had for a couple days - the air mattress isn’t any good so I called customer service. The agent wasn’t helpful at all, so I asked for a supervisor and she told me NO..... are you Kidding me🤬 Now I’m out of $60 and a product I can’t even use

"I ordered a pool for my daughter for..."

I ordered a pool for my daughter for Easter. Needless to say they took my money right away and never got a delivery!! Of course can't find a phone on their site and no replies on emails or anything!! I'm not happy at all and want my money back!!!

"Don’t buy anything from Intex"

I bought an inflatable kayak last season and it was ok. But the adapter on the hand pump broke and I have been trying to get a replacement part for months. But it is not available. I ended up having to buy a part on eBay for a lot more money than it was worth but the kayak is worthless without it. Don’t buy from Intex

"Their claim process is ridiculous"

Their claim process is ridiculous. Their product was defective and my inflatable spa lid sprung a leak months after buying this product. Once you jump through hoops to get a claim started, they required me to cut out pieces of the leaking lid and they want me to mail pieces to them. Number one, I have to pay postage and packaging to mail it. Number two, they are out of the replacement product, so I have to wait until they get more of this item which is a problem since they want me to cut up the inflatable lid I have which I have been airing up on a daily basis so I CAN USE THIS PRODUCT. It's leaking but I can still air it up frequently so I can still use my product until they can actually send me a replacement which they don't have. If I chop it into pieces to mail it to them when they don't even have this product in stock, how is that good business?? I would suggest just buying your pool/spa through Bestway and not Intex. I filed claim for my pool with Bestway because the pump went out within a year and the process was WAY smoother and better. Not too mention they had the part on hand. I will be sure to buy next hot tub through Bestway purely for peace of mind in case I need to utilize their claim process. Intex is a joke when it comes to their warranty. They make it nearly impossible to utilize it.

"BAD< BAD< BAD customer service"

BAD< BAD< BAD customer service.
I bought U-shape supports, they put the wrong size.
Cannot reach any body, even through email.
COVID is not an issue now to treat customers like sh...t