"I bought the Intex pure spa 6 person in…"

I bought the Intex pure spa 6 person in beige on the 31/1/21
Ive sent over ten emails to try and get my tub booked in as it has e90 error we've emptied tub refilled changed filter how we was advised still nothing.
We bought the tub from the range at hudderafield they will not even help us...
Avoid avoid avoid

You can't ring intex either due to covid

"LA PISCINA EXPLOTÓ OCASIONANDO DAÑOS"

Redacto aquí nuestra experiencia con la fe y el consuelo de que sirva a clientes potenciales a tomar la decisión correcta. Intex es una empresa multinacional con décadas de experiencia que les ha otorgado carta blanca para promover la estafa y el mal hábito a través de sus piscinas. Por el bien propio y de los suyos, por favor, NO COMPREN INTEX.

Hace dos meses adquirimos una piscina Intex con los agujeros de entrada y salida del agua para la depuración con un diámetro desmesurado. Tardamos 2 meses en averiguar - y por nuestra cuenta- que se debe a un nuevo sistema de depuración oxigenada, muy de moda en las piscinas como esta. Sin embargo, nadie de atención al cliente sabía explicarnos el porqué de esos "agujeros", porque ni si quiera conocen el producto que venden. Dichos “aparatitos” que unen piscina y depuradora tienen un precio de mercado de 139’99 €. Ni más, ni menos.

El siguiente problema llegó cuando descubrimos VARIAS PITERAS a lo largo de la piscina. La solución de estos fue enviarnos una piscina nueva, y cuando le reclamamos que ya llevábamos casi toda la piscina llena (más de 15.000 litros de agua, QUINCE MIL), y que desperdiciar eso es una bofetada al media ambiente y una estocada a la factura del mes, su respuesta es silencio. Recibimos esta segunda piscina con los mismos errores que esta. Pero aún hay más...

El problemón llegó después, cuando ya teníamos la piscina completamente llena, 20.647 litros (repito: casi VEINTIÚN MIL LITROS), y descubrimos que estaba EXPLOTANDO una de las juntas de la lona, en un "lateral" de la circunferencia. Rápidamente detuvimos a mis sobrinos de 3 añitos y a mi sobrina de 6 -pues los pequeños justo estaban entrando al agua- por lo peligroso de la situación.

Efectivamente, LA LONA ESTABA EXPLOTANDO.
La piscina Intex no soportó la presión del agua. Es decir, un producto supuestamente fabricado para soportar una presión de 21.000 litros de agua, no aguantó y EXPLOTÓ. Regalándonos con ello una factura garrafal, y UNA PALIZA AL MEDIO AMBIENTE sin igual.

No nos devolvieron el dinero.
No nos idemnizaron por el peligro y los gatos que conllevó.

INTEX ES PELIGROSA, Y NADA FIABLE.

"Bad customer service worst ever"

I order a sand filter. i needed to order different pool fittings. I was on hold for 2hrs. when finally someone picked up. The rep couldn't help me. There was a language barrier. When i asked to speak to someone else the rep hung up on me. The worst customer service ever. never again

"Absolute junk"

Absolute junk! We bought an air bed that came with a hole from the store. After multiple attempts I was able to get a customer claim for a new air bed that involved cutting the bed up to prove I no longer had a usable bed. Then it sat for over a month- when I followed up today was told “ we don’t have an ETA when the replacement piece will be in” and when I asked for my money back was told to “go back to Walmart” (remember I cut the bed up and no longer have something I can return back to Walmart). Absolute junk product and horrible customer service!

"Intex is terrible don't use them i…"

Intex is terrible don't use them i bought 18 by 48 swimming pool the liner had hole in the seam. I called was on hold for 3 hours i ended up leaving my phone number per the recording that said they would call back. (no return call) Finally talk with someone sent everything in for replacement, still no replacement 1 month later. I asked to talk with Manager 2 weeks later still have not heard from Intex. Now 6 weeks later still no pool. I would recommend you not use Intex find another company.

"I would give 0 stars if I could."

I would give 0 stars if I could.
Bought the clear view prism above ground pool. Poor engineering epic design fail on this bad boy. The whole part of the side is ripped out. Cannot even have it half full. Yes it was level..
Called and no answer and left numerous emails no answer. I'm takin this crap back where I bought it and will never spend another dime on INTEX products. This is insanely terrible service. Shame on this company for screwing 1 too many people !

"Manufacture defect on kayak and no return!!! …"

Bought 4 intex kayaks for Christmas 2020. Ordered dec 1, got dec 23. Wrapped for Christmas presents. Finally got nice weather and no ice on the lake/ rivers and went to take one out of the box unfolded notice something on the inside of kayak and it is a defect from manufacturing. Would not inflate or anything. Did not even make to the water. Tried calling customer service but because it’s over 3 months since I bought they will not return. Will never buy anything like that again from them. Looked a pool no intex for us. During Covid and such this is just poor customer service. Spent all that money and it’s garbage. Can even use.

"Snelle service; geen zinloos gebel en gemail"

Binnen de garantietermijn van 2 jaar ging mijn zwembadpomp stuk. Via de site van Intex (garanties gaan niet via verkoper) vul je een formulier in. Lijkt omslachtig, maar is super efficiënt. Een bevestiging na het invullen kreeg ik niet direct, maar de case ging wel meteen lopen. Tip: Check je spamfolder voor updates van Intex. Binnen 3 werkdagen was alles geregeld en kreeg ik een nieuwe pomp opgestuurd. Geweldige service.

"Zoutwatersysteem na 1 jaar defect."

Ons zoutwatersysteem vertoonde kuren. Uiteindelijk reageerde het ding nergens meer op.
Na een melding gemaakt te hebben duurde het een aantal dagen voor de eerste respons, waarin we extra informatie moesten toevoegen. Weer 2 dagen verder en reactie daarop ontvangen dat ze de een andere unit zouden sturen.
De dag erop in huis en alles werkt weer.

Initieel contact duurde even, maar uiteindelijk binnen 1 week opgelost, dus al met al zeer tevreden!

"This customer service is AWFUL!!!"

This customer service is AWFUL!!!! Edward, who I spoke to today was not helpful. Their return policy is a joke. Doesn’t start the day or even week when you received part. Nope!! When they made the order. So I do not recommend dealing with customer service. Just save yourself the headache and heart palpitations and just not buy from them.