"purchased pool cover that was never…"

purchased pool cover that was never recieved. They did not want to give me a full refund. Customer service was horrendous as well. Will never purchase an intex product again.

"2019 purchased a 15 ×48 above ground…"

2019 purchased a 15 ×48 above ground pool came with intex filter pump model# 58390e and it should have more than enough for that pool, worked good for 2months or so. Then the thing started getting very loud after 15 minutes of use before the just stopped working, so couldn't get another pump on the fly so I just closed the pool.... middle of April 2020 I ordered the recommended pump for that size pool or whatever they based it on, paid $245.00 plus shipping, showed up the 3rd week in july...
Sooooo it was the same model #58390e.....worked great for about 8 or 9 weeks closed the pool! This year Opened pool weekend after memorial day.
Pump worked for about 20 freaking minutes and made loud noise and AND THE PLASTIC PIECES OR WHATEVER BROKE....
WARRANTY RAN OUT YESR FROM DATE OF PURCHASE!!!!!
I WILL TELL EVERYONE AND ANYONE WHAT PIECES OF CRAP PRODUCTS INTEX IS......
HAVED A BLESSED DAY!

"STAY AWAY FROM INTEX PRODUCTS!!!!!"

I purchased a small 10 foot round Intex pool. The instructions were difficult so I called the 800 number supplied for customer service. After being on hold for over 30 minutes I was answered by someone whom I could not understand. When I politely requested to be transferred to someone who spoke English she hung up on me. I called back waited about 20 minutes and was told to watch the You Tube installation video and again disconnected. I finally found a local number for the company in Southern California (310)549-8235 who told me not to worry he was going to immediately transfer me to a person who could help me. He transferred me back to the same phone number that is actually in China. The retailer where I purchased this piece of garbage was kind enough to return it. They also told me I was one of many who had similar issues with the company's so called customer service.

"No compren nada en Intex"

No compren nada en Intex, hice un pedido online a las 16.00 horas del sábado y lo cancelé a las 16.30. Dentro de su política de devoluciones dice que si es posible se haga antes de una hora. Me envían el pedido el martes despues de hablar con ellos el lunes a primera hora para asegurarme que lo habian cancelado y me dicen que ya había salido. Eso si en todo el fin de semana no cogen ningun telefono porque no trabajan. Según llega lo devuelvo y ahora me dicen que tengo que pagar los portes porque no he cancelado a tiempo. Esto es impresentable y lamentable, esta empresa no tiene ninguna seriedad y esto roza en la estafa. No compren nada aquí-

"Zero star rating"

Zero star rating . Customer service is very bad . Purchased a reclining pool float and it split at the seam . Purchased the same float again and the same thing happened. I bought it through Doheny’s and they advised me to contact Intex . I did that and they claimed there was nothing they could do . Stay away from Intex ! My item number is 56803. Each float cost $ 54.99

"Thieves"

Thieves! Went against my better judgement and bought from amazon (just new this was a mistake) bought 3 inflatable kayaks and all 3 failed with first four uses. One actually failed while using, and only because i was in a canal just feet from the bank, i managed to get out just inside before it deflated with me in the kayak. So this product can seriously danger lives. Tried in vain to contact Intex, but they ignored all correspondences, whether from amazon or direct from their website. I also tried to complain to amazon, but no response from these crooks either. Also found out that the company is a chinese based company, who house a certain amount of products in a warehouse in my country. So not a company based in my country, like they make you believe. Stay away guys, Would not be surprised if i heard there had been a death or two with this product. And shame on you amazon as you know this is a dangerous product !

"Customer Service does not exist"

I purchased a kayak from Intex that came broken. I filed a warranty claim with them on 5/11. On 5/30 I called customer service for a status update on the claim and was told the replacement part would come within a week. That did not happen. On 6/30 I called customer service again and was told the exact same thing. Again, no replacement part.
I am now trying to receive a refund on my purchase; however, due to waiting on my warranty part, I have missed the 30 day return window through the retailer.
I have contacted Intex in 3 different forms multiple times, but have yet to speak to a person about my request for a refund. I am now preparing to contact the Better Business Bureau.

Do not trust the warranty process or customer service. If you purchase from this company, pay close attention to the return window if anything goes wrong.

"Horrible customer service"

Horrible customer service

"Terrible, do not buy!!! Worst quality"

I want to give -5 (negative 5). Poor quality, Poor customer service. I bought a twin-size inflatable mattress for my son. After two months its seem got opened at two places and it was of no use to me. I started a warranty claim process. It's been two months now I haven't received my replacement mattress yet. Every time when I call their customer service they do not have any updates. They just ask me to wait and call again after two weeks.
It seems like a recurring process with a cycle time of two weeks.
Worst customer service. Worst warranty claim process.
Do not buy from them.

"Bought a pool brand new 2017…"

Bought a pool brand new 2017 ultraframe....they don't even carry liners for it anymore after the liner split. Spent almost 1000 dollars on it and don't even use it and they won't respond as to how I'm to replace the liner or if there is a replacement for the Ultra frames. God awful company. Def a zero I have been hassling them since I bought the pool.