"Kind of the same thing everyone else is…"

Kind of the same thing everyone else is saying....I have to pay return shipping for something they sent broke but the worse part is it took me forever to get a representative on the line and when I finally did, it was a terrible language barrier. I was on the phone for over an hour to start a refund claim. Needless to say by that time my patience was gone!!

"Bad Customer Service and Quality"

All the reviews on INTEX being a bad company with horrible customer service is true. For me, their quality control is awful, they are requiring me to mail back to them a tub that will not hold air at my cost to get a replacement. This second tub I have received and the first one started ripping in the bubbles area and even then I had to cut up the tub pay for shipping of the cutup pieces back to INTEX, When asked if I cut up the sections and send back as before they said no, I had to send the whole tub back at my expense and refused to provide a prepaid shipping label.

Also good luck getting someone in customer service number provided who can actually understand the english language and have a true conversation about the issues.

"No system to find replacement parts by model number"

We love our pure spa, have had it for two years now. Filter motor broke and we needed a replacement. Ive now been researching and going back and forth with them for two weeks on what part I need. First they're telling me its not under warranty... Im aware. I just need clarification on the part number. Then when I give them both the model numbers on my pump as well as the old filter motor they can't tell me what replacement part to purchase!? They literally 'find' the product you need by the color of your spa and the year your bought it. Im blown away that a large company like this wouldn't have a more efficient numbered system to easily put in your model number and find replacement parts. Mind is blown. Upset were losing weeks of use because I can't figure out what part to purchase. ugh.

"They removed my review"

They removed my review, this company advertise goods, you pay then they send a product. Cheap sunglasses and pocketed 48 pounds I gbp

"Power problems gave us 10 uses!"

We purchased a 6-person spa in May of 2020. We’ve managed to get enough power to it for about 10 uses without it tripping. Initially we thought it was our electrical unit lacking power but turns out it was the power base on the spa. We didn’t even unpack it for this year, and Intex have used the one-year warranty as a get-out, despite the fact that the power base we had with our spa has since been discontinued (coincidence?). That means we would have to buy a power base and add-ons to make sure it fitted our unit. We ought to have addressed sooner but had hoped the company would recognize the limited use we had was worthy of at least meeting us half way. The power was tripping out from day one, BTW.

"Bad company, bad warranty policy"

Bad company! bad warranty policy return, they don't trust their clients, The customer service doesn't know or doesn't analyze the problem and the solution. Their call center cannot transfer calls to a supervisor or a manager.

"Bad company!The customer service…"

Bad company!The customer service doesn't help if you have a problem, they don't solve any problem and try to give a excuse all the time blaming the the customers.
I had issue with the mattress and I tried to return it, they are not paying for the return and I had to do it twice because the Canada post tried to deliver it two times which is not my fault, the company didn't help and are not giving my mattress and I need to send the package back in order to get a new mattress that I paid for and the company doesn't help with that.

"I would give then a star Do not buy…"

I would give then a star Do not buy anything from this company there product is junk and they turn there backs on you and are very rude to people.I bought a hot tub and less then one year heater failed of course they game me the run around and I had to pay 285.00 for a new heater that the know is there fault that it goes bad.On the internet u can Google it and thousands of people have the same problem. What us people need to do is put a lawsuit on this company and put them out of buisness. There ripping people off don't not buy anything from them.

"Filter pump quit working on my hottub…"

Filter pump quit working on my hottub Over a month ago.Call Entex they say parts is stuck out of port someplace.They don't seem care to care about customers.My suggestion is don't buy from Entex.

"Worst service I have ever seen"

Worst service I have ever seen! Paid for a replacement part of my clapped out hot tub.
Never received it, never returned any emails phone lack of service was abysmal.
Dont wait your money or time on this bad joke.