"Intex Warranty is the Best! You can count on Intex!!"

INTEX Warranty is the Best! No issues receiving my replacement. ⭐⭐⭐⭐⭐ Thanks INTEX

"I would give them zero if I could"

I would give them zero if I could. After 10 years of fighting their bad designs and products I will be replacing my pool and it definitely won’t be a new intex product. Their hoses are crap, their sand filters have major flaws, and all their products are designed for a short life so that you’re constantly buying replacement parts.

"I do not recommend buying an intex…"

I do not recommend buying an intex pool. We bought and set up our pool only to have small pin holes in the liner. Customer service is the worst i have ever dealt with. They wanted me to take the pool down and mail several parts before they would replace the liner. If i could give a lower star rating i would

"No Warranty Coverage!!"

If I could give this company less then one star, I would. We purchase an Intek spa last year, used it all summer and stored it in a climate controlled environment. Took it out this spring, and the heater/filter unit keeps give us an error code. We contacted Intek customer service and was the woman we spoke to couldn't have been more rude and abrasive. After much back and forth, we received an email saying that our warranty claim was denied, and that my product may not have come with a warranty at all!! I will never, ever do business with Intek again. And I will tell anyone that will listen what a horrible company they are, and how terrible their customer service is.

"I have never delt with a company like…"

I have never delt with a company like this before. We did everything that we were told to do. 900.00 you now have and I got three months of use out of my pool. It’s a year old and we’ll taken care of. It was stored properly in the intex pool bag in a climent controlled room. Tried to put it up May 28th 2022 it’s dry rotted. The I have now called 11 times got one call back to saw it not intex problem. Are you kidding me. Thank you for taking my money for a pool that had to go to the trash!!!!!!!!

"what the heck...."

WORST SERVICE EVER I GIVE YOU -FFFF MY POOL CAME WITH A LARGE HOLE IN THE LINER AND I GOT NO WHERE WHEN CALLING ASKED TO HAVE A MANAGER CALL ME BACK THATS A JOKE BEEN PUT ON HOLD FOR OVER AN HOUR WHEN I THOUGHT THEY WAS HELPING ME OUT BUT INSTEAD OF HELPING GOT HUNG UP ON. I JUST WANT TO TALK TO SOMEONE WHO SPEAKS ENGLISH ABOUT THIS LINER ISSUE INSTEAD OF GETTING B S. ULTRA XLR 18 X 52 SUPPOST TO BE GREAT AND NEW AND INPROVED LOLO

"Horrible customer service they won’t…"

Horrible customer service they won’t stand by there product and they sell brand new pools with spring holes in it and they can care less about the water you wasted to fill it up. There solutions is let me send you a new liner that might have a hole in it as well. Who helps set it back up and who pays to have it filled again???? Oh they don’t care!!!!!

"I wish I had read the reviews before…"

I wish I had read the reviews before purchasing,bought a 24ft above ground pool online from home depot, arrived in good time and all packaged nicely

Fast forward to setup and running of the sand filter pump, 2 times in the space of a week the hose between the filter and the pump blew off!! First time I thought it was my mistake,I hadn't tightened it up enough,so I made sure (as per instructions) to make sure it was hand tight. Ran the pump and again it blew off,unfortunately the second time it did it in the middle of the night and then pumped around 2 feet or water out of the pool. So reconnected and refilled and set the pump running again, again it happened.

Thought I would reach out to the technical/product support phone number, was greeted by customer service and they couldn't understand what I was trying to explain and what the issue could have been, they said there is no number for the tech support and I would have to email.

Done this and was greeted with a prompt reply after 48 hours asking for a picture of the filter with the pipe off and they can send a replacement, when I questioned about what might be causing this, I had to wait another 48 hours for a reply stating they need a picture to send a replacement, of which part I have no idea as they can't seem to diagnose the issue.

After many back and fourth with 48 hours between replies, they said I would need to call the tech support number (turns out this is the original number to call customer service, they have zero clue about their products) when I questioned this I just get a stock email stating were sorry you're having issues with our product please send a picture of the issue.

By this time im getting more and more frustrated, now I can't trust the pump to stay plumbed correctly and now they are washing their hands with the situation rather than trying help, the pool and pump are less than 2 months old

"Ordered replacement Part from Site Got Wrong Item"

I ordered a replacement liner for my pool using Intel's online site putting in the specifications to my pool. They sent the wrong liner. I didn't realize it until we went to set up the pool but the liner they sent will not fit with our pool frame. When calling to get a replacement they sited that my return window was over (by 3 days) and that they did not have any liners for my pool in stock. It was a mistake generated by their website and they would not help or refund my money. At this point I've spent countless money replacing parts such as pool pumps etc. over the years and have no functioning pool due to the poor flimsy design of these pools. Would not recommend.

"INTEX? Niet aan beginnen."

2019 INTEX zwembad met toebehoren gekocht. Bij elkaar bijna 2.000 euro. Eerst gaat de warmtepomp stuk. 3 weken geen gebruik van zwembad kunnen maken. Jaar later de zandfilter pomp en defect. Weer weken geen zwemplezier. 2021 de diodes stuk. Nieuwe gekregen. Nu weer een jaar later de zoutwaterpomp defect. Antwoord? Case closed u valt buiten de garantie. Mensen KOOP NOOIT INTEX.