"good service as always"

have been a customer of CWSellors for a few years - the online orders are dispatched quickly in good packaging. Customer service is always polite and helpful

"Disappointing"

I am from Ashbourne and always thought Sellors had a good reputation. I took my engagement ring in to have a wedding ring made to go with it, along with a few pictures of designs I liked, the ring was needed by the beginning of June. They said no problem with the time to get it done and they’d get back to me with CAD designs in 2 weeks and they would definitely be able to get the ring done before the wedding.
5 weeks after I’d taken it in, I’d still not heard from them. Response to an email was slow, but they eventually sent the designs which were not like the pictures taken in (also I have since found out the quote was too high). They said I could go in to discuss designs but by then there was no time as the email also said the ring would take approx a further 8 weeks to be made which meant it wouldn’t be ready for the wedding! They tried to reassure me by saying they could MAYBE get it done. Useful. I then read other people’s reviews on here and thought of better go somewhere else!
I ended up going to the jewellery quarter in Birmingham, where service and prices are much better, it’s worth the trip.

"Fantastic service"

Fantastic service

"Poor communication"

Poor communication. Reached out multiple times to ask for a timeline of when I might expect the item but always receive the same message ‘we will follow up next week with more information’, but of course they never do.

Wouldn’t bother buying from here unless it’s significant cheaper than other competitors, not worth the hassle.

"New IWC watch - No warranty card"

Purchased a new IWC Pilot watch in early March. 7 weeks later I am yet to receive a warranty card. Customer services emails go unanswered for long periods of time and when a response is forthcoming it is not helpful. There should be more effort made in terms of listening to customers and not just typing out standard terms & conditions. Having purchased multiple watches from multiple UK AD's in recent years I would advise customers to spend their hard earned money elsewhere. You will get a better service.

"So bad I suspected Fraud"

So bad that I suspected it was a fraud.
I paid in mid December 2023 and finally received the item late April 2024. It took complaints to the payment provider and threats of legal proceedings to get the goods.
More to it than that, but absolutely never bother with this over promising, under delivering, poor communicating company. Your hard earned money deserves better.

"Terrible Workshop Customer Service …"

The guarantee is not worth the paper it’s written on! A friend bought me a blue John ring for my special birthday in Oct 23 on receipt, I realised the bridge of the ring was incomplete but not wishing to upset my friend, I didn’t say anything. Then at the beginning of April, the blue John stone just Fell Off , it hit the floor which slightly chipped the stone I was with my friend at the time. I sent photos & return form and they asked me to send them the ring after a week of not hearing I phoned them to see what was happening Tom stated he would call back that day after waiting several days I called him back, he stated I would have to pay £35 to have it fixed I was not happy. it’s under guarantee I said, but he said according to the workshop the ring had been bashed Funny I don’t remember the workshop being there when the stone fell off. it’s a shame I cannot upload the photos here that showed no impact damage on or near the stone setting. I explained again that it just fell off and it’s a faulty ring with a bit missing and now the stone has fell off too. He said he would call back and he didn’t ! I called again and was told I had to pay I now have the broken ring back as I’m not paying to have a faulty ring under guarantee fixed! Where’s the initial quality control or customer service ! I have bought from you for years but never again ! You should be ashamed of yourselves

"Best place for watches "

First class service as always. And a very nice discount too.

" Breitling watch is superb to look at…"

My Breitling watch is superb to look at and to wear and the diamond and amethyst ear studs that I purchased for my wife with my free coupon (plus extra) were extremely well received and looked better than I had hoped and she loved the large butterfly clips

"Fast online service"

Fast online service. Arrived 2 days later