"Excellent service throughout "

I had to change a watch order “ mid-stream” and the staff at Sellors could not have been more helpful. Special thanks to Leah and Harriet who made this happen with great efficiency at every stage

"Will never ever deal with C W Sellors…"

Will never ever deal with C W Sellors Jewellers
Worst customer service I every dealt with

"Shockingly poor customer service that could be easily fixed"

Initially I thought I was going to have a decent experience with CW Sellors. Sadly this hasn’t turned out to be the case. I bought a Nomos watch, however within 24hrs I was told it wasn’t in stock and that it would be 6 months (minimum) to be delivered. The website isn’t clear as to what watches are on hand and what watches need ordering. This watch had “call us” next to the buy button, it was 2230hrs at night, I am comfortable buying online and didn’t feel the need to call an automated/closed phoneline.

This wasn’t what I needed so I rang up and cancelled the watch. I was told the cancellation would be done immediately but the processing would take up to 10 working days. This is annoying but if a company wishes to have such poor refund policies, then there is not a lot I can do after the fact. As it turns out the cancellation wasn’t processed, the Sales team held the cancellation whilst emailing me with alternatives that were in stock. All these alternatives whilst lovely weren’t what I wanted and as such I ignored the email and assumed the cancellation had been processed.

Roll forward 12 days and I checked where the refund was to be told it hadn’t been cancelled. Annoyed I requested a cancellation again and was told it would be 10 working days to process. I argued that this was now ridiculous and maybe they should expedite the refund which I was informed they would try. I was also told I would receive an email offering some form of discount on any future purchase as way of an apology. This did not happen.

It is now a further 9 days (21 days in total since I requested a cancellation) and I still have not been refunded. I again phoned customer service and requested where my refund was, to be informed that it hasn’t been expedited and they are still on target for the 10 working days to refund. Having expressed my disdain for this shocking customer service, I was informed that I was being dramatic, and the phone was put down on me. APPALLING.

You can judge most about a company when things don’t go smoothly, it’s in these instances that you want fantastic customer service. Sadly CW Sellors and their customer service team are not equipped to treat the general public fairly. No empathy, no understanding. And I still don’t have my refund.

TLDR:DO NOT TRUST CW SELLORS/JURA WATCHES, they offer terrible customer service and clearly do not care for their customers. I will never buy from them again and to be honest, I’m shocked a prestigious company like NOMOS would have them represent their brand.

"Slight delay with my order but when I…"

Slight delay with my order but when I rang the customer service they were incredibly helpful and had the issue resolved within 24hrs.

"Went into the Matlock branch to look…"

Went into the Matlock branch to look for a watch for my son’s 18th. Was served by Chrissie who was extremely helpful and patient. Ended up ordering one into the branch which was perfect. Son very happy with his present.

"I am really grateful for the extra care…"

I am really grateful for the extra care and attention given by Harriet and the team at C W Sellors. Quick response and great service.
Thank you

"Very superb service and commendable…"

Very superb service and commendable staff! This was my fourth order for this year and no issues encountered. All items in excellent condition, delivered the next day. Thank you!

"Ordered a watch online- very disappointing experience"

Ordered a watch on the 3rd of April, received an update on the 11th that they will receive the item I ordered on the 29th of April. I don’t know why it’s that long. It’s now the 30th and I haven’t received any more updates. Was supposed to use that watch for running and training. So very disappointed. I reached out through email and WhatsApp, hoping for their reply.

"Very happy from the company.they…"

Very happy from the company.they deliver me my rado watch nest day
Prices are so so good.strongly recommend

"Easy sight to navigate "

Easy sight to navigate
Great choice