"Customer service was excellent"

Customer service was excellent. I was kept updated on my purchase and the e-gift card of £250 was a surprising bonus. Will definitely return as a customer.

"Easy ordering process"

Easy ordering process, prompt service and watch was delivered well packaged

"Whitby Jet Ring"

Beautiful ring great communication delivered quickly plus a free gift

"We hate lying!"

Ordered a Laco Aachen on 26th Dec 2023, cancelled order on 15th Feb 2024. CWS didn't have in stock, fair enough.
Ordered a strap from Laco, the manufacturer in Germany on the same day, which I received within 5 working days. CWS consistently lied and made excuses until it just said they don't know. Kept blaming the manufacturer. So, I contacted Laco, it turns out that CWS has uncleared accounts with Laco hence none delivery of products.
Even on the refund CWS informs it could take 3-5 days but after enquiring why, it was done straight away.
Solution: Stop lying and dragging things!

"Superb service from start to finish!"

Superb service from start to finish!

"Just a good company to deal with."

The company was very professional and helpful.

"Missing additional strap"

Missing additional strap, outer box , no follow up .

"Prompt easily tracked delivery and…"

Prompt easily tracked delivery and perfectly packaged.

"Item exactly as described"

Item exactly as described, arrived promptly.

"Lovely ring"

Lovely ring. Excellent value. Love the website, easy to engage. Thank you