"So Convenient!"

The storage units were delivered as promised. Delivery and pick up charges are very reasonable and all our items are accessible in our yard if we need anything. A great service!

"iN THE RIGHT PLACE AT THE RIGHT TIME!"

EXTREMELY SATISFIED! DELIVERED PROMPTLY WITH A PHONE CALL BEFORE THEY CAME! I LEFT THEM DETAILED PLACEMENT INSTRUCTIONS THAT WERE FOLLOWED EXACTLY! AND THEN PICKED UP FOR STORAGE ONE DAY AFTER I CALLED IN FOR PICK UP. AGAIN, THEY CALLED TO ADVISE ME THEY WERE ON THEIR WAY, SO OUR TWO SMART BOXES ARE SMARTLY BEING STORED TIL WE CALL AGAIN!

"Wonderful company to work with, good customer service."

I contacted Smartbox after I saw their boxes at my apartment parking lot. I had contacted other vendors that were very expensive for a local project. Ned, the owner, was great to contact me and explain prices and process. James, his driver who delivered and picked up, was the greatest. Nice and customer friendly. Now I'm eager to get into my new place in two weeks.

"THE SMARTEST IDEA EVER!"

I LOVE THE SMARTBOX. THE UNIT IS NICE, THE PRICE IS GREAT. IT'S ACTUALLY CHEAPER THAN RENTING SPACE AT LOCAL STORAGE BUILDINGS IN MY AREA. I WOULD RECOMMEND EVERYONE CHECK THEM OUT.

"Great job, good product, good service - I would use them again."

Great! Thanks a lot.

"I will use Smartbox AGAIN, and AGAIN, and AGAIN... THE BEST!"

From the first phone call to the head office, Gwen was SO helpful. Then... the local guys in the LA branch, Peter, Ed, Roman... all were AWESOME!!! We moved out of state and everything arrived on time and in the condition I packed it.

Super cool and total pros! I WILL use them again myself AND recommend them to any of my friends.

"Good price and great service."

Smartbox was exactly what we needed when we removed many items from our house for a contractor before he started his project for us.

"Not great for long distance move"

I was moving long distance and Smartbox said they would move my things from my old place to my new place. That was true, but what they didn't tell me until after I signed a contract is that they don't actually have a location in my new city so they have to contract with local movers. This wouldn't have been a problem, except that by the time I realized this the local moving company was totally booked up and couldn't deliver the storage unit to my house for a full week after it arrived. So all of my belongings sat in a warehouse about 10 minutes from my new place for a week. If I wanted to get it myself, I would have had to pay a fee to the warehouse as well as rent a truck and move everything from the storage unit to the truck, and then empty it out again at my house and return it to the warehouse. Smartbox did absolutely nothing to help me get my things in a timely manner, despite my many suggestions. They made the most stressful situation of my life even worse. However, I got all my stuff in the end and nothing was broken so I guess that's all that really matters.

"Expectations exceeded by each associate I can in contact with!"

From my first contact with Smartbox I knew I was in good hands. Not only were the prices very competitive, each employee I encountered was personable and seemed genuinely happy to be speaking with me and wanted my experience to be a positive one.

Most companies can only meet one or the other (price vs. service), but Smartbox has succeeded in both categories. As a consumer, i very much appreciated each individual encounter, be it the sales/customer service agents over the phone to the gents dropping off and picking up the boxes. Each person I dealt with made me stop and say, "wow, that person was really helpful", or "wow, that guy was really friendly for someone picking/dropping off boxes".

Well done Smartbox, your company has the right culture, hiring practices, and employees!

"Fast easy set up and delivery"

From the time of the call until my items were delivered was very quick.