"Hassle free, professional and very budget friendly"

I looked at a lot of storage options for my entire apartment worth of goods while I am away on extended travel. I liked the ease of the process and being able to speak to someone on the phone. The local representative was very helpful as was the driver who picked up and delivered and everything was on time. Best of all it was a great option for me being cost conscious.

"Excellent online experience, lackluster local interaction"

Both the person I chatted with online to setup my order and the delivery guy were great. However, when I emailed the local office to inquire about missing moving blankets, I never received a response.

Update: Shortly after posting this review, the local office called to apologize for missing my email. I was pleasantly surprised to receive a personal phone call. Turns out it was my mistake anyway!

"outstanding"

excellent service always helpful

"So far has worked out great!"

Not done yet with my SMARTBOX experience but so far has met my storage needs at a much better price than it's competitors.

"Outstanding customer service!!!"

From the first call to Smartbox we knew they were a superior company. The prices fair and reasonable. Delivery was the best, the driver called before his arrival, was extremely personable. Once at our home he took his time and worked diligently to place the Smartboxes exactly where we wanted them. We definitely would use this company again.

"lots of bumps"

My delivery showed up very late and then blocked the garage. When I called to get it moved, it took an extended period of time to get someone back over to move the boxes. I had to call back to get an update as to when the issue would be resolved.

The good news, someone answered the call off hours, was very nice and did eventually fix the issue. So, not great but not even close to being horrible.

"How much better can storage get?"

I reserve 5 star ratings. In fact, I almost have a hard time clicking the 5th in general. The team in Chatsworth took my reservation over the phone, got me set up with packing materials, showed up on time, called when they needed to, and did everything right. I know they'll do their best to keep the box safe and move it carefully because of they way they work intelligently and efficiently. It's a great deal too.

Thanks again,

"SMARTBOX delivered optimal customer service, support, and quality from the initial call to delivery of my box through pickup."

I am very pleased with my experience with SMARTBOX. From the initial phone call to delivery of my box through to the pickup of the box, each employee I interacted with provided optimal customer service. Having worked as a Customer Service Program Manager for a Fortune 100 company that won awards for its outstanding consumer customer service, I know customer service. I rarely experience the level of service that SMARTBOX DELIVERED. And THAT lightened the stress of my move. Thank you!

"I can't believe how easy this was!"

I would definitely use this service again! I was able to get smartboxes delivered to me even at the last minute! I wasn't sure that they would fit in my parking area through the alley but the driver was able to make it work and he was very professional. I'm glad I didn't have to rent a truck and pack that just to have to do it again when I was done with the remodel. Smartbox really made this whole process very easy for me, and I appreciate that!

"excellent service"

set up and delivery went smoothly.