"Stay Away!"

We rented 2 storage units for 2 months for a renovation and kept them on site. One unit was fine, the other must have had a hole in the roof in the back away from the door. Mold and mildew all over and the roof had started to bow and was covered with green mold. Many items now ruined. I called the company and they said since it was on our property they will not compensate us in any way. Stay far, far away from this company, they do not stand behind their storage units.

"Call before booking, they DO NOT offer door to door delivery everywhere."

My husband and I are planning an across country move and they came in cheaper than every other place. However when I called to finalize our quote that was when we started running into problems.

They do not deliver units to our area. The best they could do was we would have to go to a local warehouse and load our items there. So I asked them if they could deliver it to my in-laws. I am there almost daily and dropping our packed boxes there and loading it up there would not be a huge issue. Even though their facility is in the EXACT same city as my in-law's house, they would not deliver it to their house. Our quote included door to door delivery and they would not reduce our initial quote on a service they could/would not provide.

I thanked them for their time and booked with a different company.

"STaY AWAY --save your money and time with a real company."

They are giving my sister hell. The crate was damages with over 2000 dollars with of things destroyed. They will not be reimbursing her & are giving her weeks of paper work to try to get basically nothing back. She also has to take time off of her new job to try and solve the problem. They are also making her drive to a far location to do this I her new area she is obviously not familiar with. Um... Pictures of everything..Paperwork...This company will not save you time or money. Very rude. Unacceptable. More work than necessary. ABSOLUTELY STaY AWAY.!!!!!

"Never use these guys-especially military"

Despite claims to the contrary, Smartbox is unfamiliar with the paperwork required for military moves. (They actually forged one of the required documents I needed to receive reimbursement.) On top of that, they completely destroyed one of my crates and everything in it. I was still required to pay the entire cost of the move.

"Bad customer service + not warned of extra fees"

DO NOT CHOOSE THESE PEOPLE. I have been constantly messed around. Their staff could not spell my name correctly after SEVERAL calls from myself and my partner. Meaning they could not email me the contract I needed to sign and deliver by a certain date to receive same day pick. Once they finally sent the contract (2 days later) they said I had to deliver it before a certain time on the same day, mind you I am at work so unable to stop work to review their contract. I simply had to sign the contract and send it as I had 5mins before the deadline.
On the phone they NEVER mentioned a re-delivery fee otherwise I would have chosen another company like Taxi-Box. I called them for re-delivery with the assurance they would call me back for confirmation. I didn't receive a call. I had to call them back!! And they said the exact same thing! So 2 days later I finally received a call back. Now they are charging me a $100+ delivery fee on top of the $200+ I already paid for 14 days storage!!!!!! Like I said. DO NOT CHOOSE THESE PEOPLE!!!!

"Horrible Experience"

The pros -- the boxes in great shape and easy to use. Once you're able to get through, the customer service reps were generally polite and helpful.

The cons -- getting through is a nightmare. I just waited on the line for over ten minutes before I could get service. If I was not trying to get my boxes back, I would have gone somewhere else.

The initial drop off was a disaster. First, they did not show up as scheduled, which caused us issues because it delayed our project. And when they did show up, they damaged my electric gate by running into it with either a box or the forklift. They did not leave a note and denied that they caused the issues.

I just ordered my boxes back. I will be glad to close out this relationship.

"Self storage"

Found an unbelievable storage facility and the process and getting to see it and everything involved as been amazing ~ truly a great resource and welf of knowledge. Can't wait to use it again for something else👍🏻❣

"Excellent so far."

I have not returned my smartbox, however the delivery and customer service has been great. I expect pick-up and return to go as smoothly.

"Didn't inform me of indoor and outdoor storage units. Just sent the indoor type."

We rented 2 boxes about 2 months ago on behalf of our elderly mother after she broke a hip, and we had to put her house up for sale. Ayiesha was my contact and after distinctly telling her we just didn't know if we'd have the units moved to their storage location, she told me we could keep them in the driveway, or store with them, same monthly cost. For our convenience, we opted to keep them in the driveway so we could move items in as we needed to.

We needed these the next day and she sent over 2 boxes that were placed where we asked. All is good.

Today, I get a call from Ayiesha asking when we were going to have them moved to indoor storage because we "don't have the right boxes to be sitting outside." WTH? When I told her "you didn't mention a difference" she said "well they are weather-resistant, but not really meant to be out in the weather full time" I remembered I have this survey I could fill out.

Question --- when someone is uncertain about where they may keep the units (driveway or indoor facility) why wouldn't you make sure they have the ones that can take bad weather? Give them something that will protect their items.

For that negligence, and worry that we will now have to repack items, I give them 2 stars.

"Easy to work with"

Nice and easy to work with