"No communication, No bike but taken my money"

Ordered a bike in May 2020. Still haven't received it. Mango bikes are uncontactable. A few generic emails sent out but each time suggesting further delays without any clear idea about when I will receive the bike. Completely understand the demand and the various issues that C-19 has caused. All that would be required would be some good communication. However personal communication has been non existent and they are uncontactable. Furthermore I am paying for the bike via cycle scheme each month. Failure to provide goods you have paid for in a timely fashion is a breech is a breach under the Consumer Rights Act 2015. As I say I completely understand the current situation and realise that everyone ordering a bike from most suppliers have had delays. Speaking to colleagues though companies such as Brompton Bikes; Halfords have been very good communication and also prioritised key workers (Doctor) such as myself

"I don't to be negative given the…"

I don't to be negative given the pandemic, but I placed my order on the 12th May at which time full payment was taken. We are now in August and apart from a few emails I really have no idea when i will receive my bike. Good communication is key. Mango Bikes have failed massively on that front

"ABSOLUTE SCAMMERS"

ABSOLUTE SCAMMERS. DONT USE. Ordered a bike. Kept delaying the delivery dates. Several months later they said it would be another 2 months so I cancelled and bought a bikeFrom someone else. They refused to give a full refund specifying ridiculous charges such as “restocking” and admin fees!!! They must be raking it in for doing absolutely nothing but letting people down.

"Awful."

First time ever writing a review, as I consider myself easy going and don't let bad experiences as a consumer frustrate me.

I ordered a bike mid May for my girlfriend's birthday in early June after mango's website said 2-3 weeks delivery. No reply after several emails. Only way I found to get them to respond is on twitter, even then they couldn't give any information on when the bike will arrive.

It's nearly the start of August and still no bike. I know the world will keep spinning without the bike I ordered, but it was purchased with the intention of using it this summer, especially for our two holidays in the UK camping.

To add insult to the many annoyed customers who can't get any communication, Andrew the MD occasionally tweets a quirky heartfelt blog post.

Many companies have struggled during covid, so delays are of course expected. But it really isn't hard to communicate with customers.

Avoid avoid avoid avoid on principle.

"Customer Service?"

At time of ordering 27th May i was advised 3-4weeks till delivery.
Mid June I received a generic email saying there was a delay and my order would be fulfilled mid July.
Now over two months since ordering and I've had no specific feed back on my order. No response to any form of communication, email, twitter, phone-call.
Now July 29th my order tracking page still says my bike will be dispatched mid July. Does this mean 2021? Who knows.

"DO NOT PURCHASE THEIR BIKES!!!"

Do not buy from this company... Had the same experience as everybody else, it is unbelievably shocking customer service. Ordered my bike almost 2 months ago and next to no updates... I have contacted your customer support once again, more than a week ago to cancel the order and no response given at all. For Christ sake don't buy their bikes.

"AVOID"

Terrible, 2 months later and still no bike. Poor communication with them from start to finish, originally bike was going to take 3 weeks, then 5, then 8, then 10 before I cancelled.

Then when cancelling they had the audacity to try sending only a partial refund (charging £30 plus a their payment fee of around £5) claiming because "work had already started" - yet they told me they were still waiting for the parts?

They downright refused to provide a full refund so I had to escalate the claim through PayPal who awarded it in my favour.

Update** got an email from them saying my bike was ready after 13 weeks, 10 more than what they originally said, what a joke!

Customer service is absolutely terrible, would give them 0 stars if I could.

Avoid at all costs.

"Don't order from them"

I ordered a bike in May being told they'd build it in two weeks. Over two weeks later, in June, they said they'd have parts in by end of the month. By July I asked for a refund. Ultimately I was given a part refund. They still have £35 of my money for not fulfilling an order of 8 weeks.
They also edit the reviews on their website - my negative review was removed. Don't trust that site.

"Non-existent customer service"

Ordered some camo grips and a pair of bullhorn handlebars on the 1st of July (both showing as in stock and would be dispatched same or next day). Received a package on the 8th of July containing only the grips and no handlebars. I have since emailed, rang, instant messaged their website and contacted them via Facebook. I have received no reply as to where my handlebars are from any of the above. I understand that this is a very busy time for them but the lack of communication is ridiculous. I have no idea where to contact now as they are clearly not replying via any form of communication. I will not be buying anything from Mango bikes again

"I ordered flange grips on the 21st June…"

I ordered flange grips on the 21st June and I still haven't received it, even though I was told it would be sent the next day. They have charged me for the item and Can't get though to anyone as they don't answer their phone, or reply to emails to find out why I didn't receive my item or sort out a refund. Absolutely horrible scam of a company. Stay clear.