"Don’t buy the six spoke painted wheels"

Terrible customer service from these guys. A real arrogance about them that left a bitter taste. Nice looking bikes, but the freewheel doesn’t stop ticking and after numerous exchanges on the painted rims and lack of breaking surface causing excruciatingly painful screeching and a refusal from them to change over but instead just sending me some cheaper brakes and an insistence that they would work, I have given up with mango. They also failed to honour a 40% discount on a new saddle when the preferred one wasn’t available at the time of the order. I had heard that they had a name for poor customer service but had thought this had improved. Clearly not.

"Bike was great"

Bike was great, friendly service. Slight delay on delivery due to global covid meltdown but cant blame mango for that. Will use again

"Very happy with my Mango bike"

Very happy with my Mango bike! I waited about 4 weeks for mine but Mango let me know this would be the case from the start. Information from any correspondence was accurate and friendly. The bike is really good quality and it was easy to assemble. I love the look of it too. Thanks Mango!

"Fantastic Mango's folks ..."

Have had my Mango single speed now for over a year and I can only say great things about it. The customisation available from the outset sets it apart from other so called 'bigger' bike brands and I was pleasantly surprised at the high quality of the parts used in the build. The team at Mango also deserve a mention as they couldn't do more to help and provide assistance when deciding on wheels, gearing, bars or anything for that matter. I haven't had an issue yet with this bike and am probably going to order a geared Mango in the near future. Top class.

"poor bike"

poor bike, very cheap components and they don't take feedback seriously if the bikes didn't look good I'm not sure Mango would still exist.

To be clear I did not discard the components before using them, I discarded them shortly after establishing they aren’t any good.

The reply from mango below is indicative of their approach, I’m the problem not the bike…. Avoid at all costs!

"Custom goodness! Superb service from Scott. Recommend."

Bought a custom OG 1x8 in mid April and recieved a little over 3 weeks later.
Clocked a good few miles now between the showers, and absolutely love it. Paint finish (custom blue!) is perfect and parts are great. Glad I went for the wider Vee tyres, super comfy on the road.
Wasn't sure on what size to go for, but Scott in customer service kept me right and kept me informed throughout. Very grateful.
Highly recommended!

"Great Bikes, great team"

Love these guys. Great bikes, great team. Had my Mango AR for nearly 2 years now and it hasn't let me down once.

"Fantastic experience"

Fantastic experience with my custom bike. Ordered exactly what I wanted and received various email updates to let me know when I could expect my new bike. Bike arrived exactly how I had designed it and I've been out on it daily for the past few months and haven't had a single issue. Highly recommend this company if you're looking for a quality commuter bike for reasonable price.

"Poor quality parts."

Poor quality parts.

I really hate to complain and write a bad review, I really do. However, I feel like I need to. I have had nothing but problems with this bike.

I bought a customised single speed bike, loved the whole idea of it and the look of it.

No issues with assembling it whatsoever.

First few rides, the handle bars kept coming loose from the stem & my bars kept sliding from side to side. I thought I had installed in wrong. I had checked over at a cycled shop and he said it's not installed wrong it's just cheap parts. I had the whole biked inspected while I was there. Everything was installed proper, just cheap parts he said.

I dealt with it, just carried an alan key with me to tighten it when it started to become loose.

Then a week later my right peddle snapped clean off while I was riding at a good speed. I fell into the road and nearly got my head squashed.

I did pay for the upgraded peddles too. So who knows what the standard ones would be like.

I did send a complaint about this. I heard nothing back. So I bought some metal ones which are really good!

All the bolts and fittings went rusty within a few weeks, especially the spoke nipples and the springs on the brake pads.

I keep my bike in the garage. I have been caught out in the rain a handful of times and I did leave it out one night at a friends house.

However, the amount of parts that have gone rusty is unbelievable. Looks like I've kept it outside for a year.

All this happend with in a couple of weeks of owning it.

I did send a few emails. They did send out a new updated handle bar stem (thank you) but they blatantly brushed aside the rust and peddle issues and said it was down to me.

I've tried to love it. I really have and I've held back from this complaint but it's just not fair.

The only good thing is the frame.

I would never buy from the company again.

I'm sorry to leave a bad review but I feel like I've lost out.

"Really terrible company"

Really terrible company. Bikes full of faults and communication extremely patronising. I cannot be bothered going into the difficult experience I’ve had with this company as it’s completely exhausting.

Avoid at all costs and listen to all the other shocking reviews they have. Like most I would leave 0 stars if I could.

**On the back of the response received in this post I must add that the bikes came with these faults which were not damaged by myself therefore Mango should have either been responsible for the repairs or should have allowed me to return the bikes. I had trusted mango to fix these issues as the bikes were a gift, which is why initially I did not return them - to this day the issues have not been resolved.

I continue to receive “Happy Cycling!” In all my correspondence which I take offence to and find almost antagonistic- given that the bikes have only been used twice and are unrideable. This is not acceptable behaviour and the other poor online reviews would evidence that you are indeed at fault and there is a real issue with how you operate as a business.

I must also add that the investigation from V12 is not over so this is another a falsehood.

*** I’d also like to add - the bikes were advertised as “ex demo bikes with some cosmetic damaged but mechanically sound in fully working order”. Both bikes were covered in scratches/scrapes and were both broken and still are so not mechanically sound or in fully working order as advertised. Both bikes are old, damaged and well used and I sense you guys just wanted rid of them.
My thoughts are that the bikes had been used by every Tom, Dick and Harry for shop runs, cycling home from work, doing daft wee tricks etc.

I have well and truly had my pants pulled down by Mango and would rather you guys were just honest about it, rather than keep repeating the same “moving parts so not covered by warranty” line in your correspondence. I’m struggling to understand which part of a bike is not considered a moving part given that moving is generally the purpose of a bike. 😂

*** Also like to add that I now finally have a response to the independent review from V12 who have found Mango at fault and given me a part refund. I feel this is an important piece of information given your previous response says the opposite.