"It was a pleasure to talk to Karan…"

It was a pleasure to talk to Karan Bali. He was extermely polite and very professional in assisting me in booking my flight to Amritsar

"Excellent service"

Excellent service

"We were looking for flights to…"

We were looking for flights to Amritsar, we got through to Karan Bali, he was very helpful in finding good flights for us, thank you Karan.

"Nice taking to him but good service"

Nice taking to him but good service

"Used FS multiple times before without…"

Used FS multiple times before without problems.

This time booking MAN-KWI BC ticket. It was more than 200gbp cheaper than the airlines own website. In fact in the 5 years of flying on GF its the cheapest BC ticket ive ever found - because the airline are also running discounted BC fares from MAN.

Anyways. Because i couldnt fully utilise payment via their website ( id already entered all my data) I got an email and call direct from an agent advising that the ticket was on hold for me at that price. At first i thought it a little "cheeky" to have scraped and recorded my data on a failed transaction. However i was more interested in getting the ticket at that price.

The agent held the seat reservation,sent me the payment link and I paid.

I recieved the ticket and was able to manage my booking on the airlines website in under 2 hours.

Again im very satisfied with this OTA and would use again.

Oh and just as a side note, all the first timer reviews - fake.

"Happy and satisfied Customer"

Great customer service. The team members are helpful and prompt in adjusting to our needs and requirements and help in all possible ways. Made my reservations and any changes simple and straightforward. Thank you!

"Cancellation request and refund"

Booking reference no: - 54Z3ZH // Invoice no: 5031346
I booked return tickets to India and then had to cancel it due to a family emergency.
Booking process was fine, no hassle online but the cancellation process and refund process have been a nightmare. I was told 3 different processes by 3 different representatives for cancellation. Anyways, I waited for the refund to get credited in my account within 4 weeks of cancellation as advised in the cancellation email. When I didn't receive the refund with a month of cancellation, I got back to the team only to be assured that it will be refunded within 2-3 days. Then again I called the customer service team today and the rep informed me to wait for another 7 days. I expressed my frustration and the rep was unsympathetic and least bothered that I was not happy and will share my experience with others. These guys need some serious training on customer service and their own processes.
Anyways, I am.still waiting for the refund. Let's see! Don't think I will use their service again after this experience.

"Its interesting seeing the reviews…"

Its interesting seeing the reviews either 5 or 1 star, it did get me concerned after I booked.

However my experience was 5 star, flights over £100 cheaper than anywhere else, etickets received within 2 hours and the confirmation numbers registered with the airline themselves. Perfect

"Hassle free booking"

Good service. Thank You Kartik for quick booking.
Too good a price to miss.
Within 2 hours I received my e-ticket.
I hope journey will also be hassle free and convenient.

"It was good and easy nice guy kartik…"

It was good and easy nice guy kartik tank uu