"Scammers that will bully you into accepting a credit note instead of the refund you are legally entitled to"

I have a flight booked from London to India, and although the flight has been cancelled (as per communicated by Air India one week ago), they refuse to give me a full refund (only credit note, which is ilegal taking in consideration that the flight operator has agreed to provide a full refund on the cancelled flight). I have called several times and their versions vary from "you can get a refund in 6 months, but you need to call back in two weeks" to "sorry cash refunds not an option", depending on who picks up the phone. Disgraceful. If you are having issues with this scammers, join the facebook group "Southall Travel, Travel Trolley, FlySharp and AlwayHolidays COVID-19 refunds" where hundreds of people affected by these thieves are sharing their experiences and helping others.

"DON'T BOOK WITH FLYSHARP TRAVEL"

Airline cancelled return flight due to COVID-19 and Flysharp confirmed via email that we would have to pay more money to cover the change of date as the airline was charging this.

There was no airline advisory or charges by the airline as I had confirmed this with the airline. Thankfully we have an email from Flysharp advising the airline is charging and an email from the airline pointing out they're not.

Will never be booking tickets through them ever again. Would rather pay the extra and book via the airline next time.

"the worst Fly agency service"

I will never book with a flight Sharpe again. I had a flight in February who was canceled due to the Coronavirus and sends an email in March. They never come back to me. I call them two weeks ago and they told me I will receive a credit voucher in two weeks. it is been two weeks I call them today and they told me the same thing I will receive a credit voucher in two weeks. When I ask the person if I will receive a confirmation by email. The person say they will send me an email. I ask If they had my email. The person told me NO. The people who work for this agency are unprofessional. I understand with this situation it is difficult however I booked another flight with another agency and they already came back to resolve the cancellation. I will consult a consumer right solicitors if nothing is done in the next month. I advise people to do the same.

"!!!Despicable Customer Service - Do Not Use!!!"

I purchased tickets to fly business class to Shanghai, China, in Jan 2020 for departure in April 2020. The airline was Air France.
I kept in touch with Fly Sharp re the COVID19 outbreak. I was told that there was no problem and the flights were still going ahead.
I received notification from Air France 3/3/20 to say my flights had been cancelled. I was informed to contact my travel agent (FlySharp) for a refund - NOT A VOUCHER.
I contacted FlySharp numerous times, by phone and by email. I received confirmation from FlySharp that I would be receiving a FULL REFUND. They then changed their minds. On 10/4/20 they told me I can only get a voucher for travel.
I spoke with Vipin from FlySharp on 5/5/20 to find out where my money was. He told me that I was only entitled to a voucher and that the original email stating that I would get a refund was wrong!
I asked him why they had changed their minds. He said it was down to the airline. I said that I purchased through FlySharp and not the airline and my business was with them and not the airline and that they should honour the first email that they sent to me.
Vipin was rude, he wouldn't let me speak, when I tried he constantly spoke over me. He kept telling me to read the COVID19 policy! I asked to speak with his manager - he told me he was not logged on! I asked what that meant? He was not logged on to speak with people like me and that he was busy getting people home that were stuck in other countries. Of course I understand that, however, I still don't have my money (nor a voucher!). I asked again to have the manager at least call me! This is scheduled for 12 days time!!
This is totally unacceptable. If I were to take the voucher I can use it for up to a year. I asked until what date - the answer from Vipin was JAN 2021. So, my maths makes that less than a year!
He laughed at me. I am not happy. Why should FlySharp keep my money from me for a flight that was cancelled by the Airline. Surely they should be refunding their customers as a priority. FlySharp say they are ATOL protected. What does that even mean when I have nothing to show for a booking I made with FlySharp!
Terrible customer service, despicable behaviour by staff. I will never use this company again. I have given them a 1 star rating, I would like to give them a minus!
Do Not Use FlySharp!!!

"Ignoring e-mails and still no refund!"

We booked flights with Flysharp but had to cancel our flight due to our daughter getting ill 2 days before we were meant to fly. We contacted them and got told we couldn’t (understandably) get a full refund, however, we would be entitled to a partial refund (tax).
I then received the following email:

Greetings from Fly Sharp,

We write in reference to your online query.

Please be advised that if you wish to cancel this reservation then there will be a tax refund of £112.00 per passenger and for the child 34.00gbp for fully un-utilised ticket – as the reservation is non-refundable. Also, no cancellations are permitted within 24 hours of departure.

Hence, if you wish to make a change of travel dates than kindly advise us and we will arrange a call from our sales team, you may also contact us at 0208-843-4400.

In case you wish to proceed with the same then kindly revert to this email and stating that you wish to cancel your booking under Invoice number 4220776 and that you agree and are aware of the refund policy advised.

Kindly note that the refund process may take up to 3-4 weeks from the date of submission and we would request you to contact us after 3 weeks once the refund is filed to check the refund status.

Should you require any immediate assistance then kindly contact us at 0208 705 1030.

Kind regards,

Alex

Customer Care Team

We then confirmed our cancellation and accepted the terms. I then contacted them for a cancellation invoice which I received showing the total refund we are owed. After the requested 3 weeks we contacted them again and got a reply asking to wait for another 3 weeks before contacting them. This all happened in February and still we have not received our refund. I have emailed them several times and initially got replies saying we will get back to you in 3 weeks, then 2 weeks, however, they now have decided to completely ignore us!! So frustrating! Will have to see how I can take this further :(.

"Unprofessional"

Spoken with Flysharp today and asked for confirmation of a request for a refund in writing, after a month of having no reply via email to our original requests. I was told on the phone we would need to wait 10-12 weeks, after having already waited a month. I asked them to confirm in writing that they had requested a refund. I then got a generic email which didn't say anything I'd requested it to, just the following -

"During these unprecedented and challenging times, we are working tirelessly to support our customer (SIC), our employees and our travel partners as best as we possibly can. Our COVID 19 policy is on our website and there is a phone number on it if need to discuss further. Please note our phone lines are open from 8 am to 8 pm. Our average call wait time is less than 2 minutes.

As an online travel agency, Fly Sharp acts as agent for its airline partners. This means that when a customer purchases a ‘flight only’ product, Fly Sharp issues an e-ticket on behalf of the airline, and the responsibility for carriage, cancellations or refunds lies with the airline."

Scroll down a little further and you'll see that this is also the reply you'll get for posting a negative review on trust pilot, as Godly is no doubt aware.

So what they're saying is they're doing everything they possibly can, whilst not treating their customers as individuals and actually emailing to confirm that they have contacted the airline to request this refund. We're entitled to a refund under EU regulations for the airline cancelling the flight. It's that simple. Refund. Now.

It looks like the only positive reviews on this page refer to a certain someone called 'David'. Hmm.... perhaps he could give me a call to resolve this.

I have since had contact from Flysharp and am waiting for the issue to be resolved ASAP. It's good to see that writing a review has attracted their attention, and I will keep this review updated as and when I know more.

"During covid 19"

Travel agent are answering phone calls during these unprecedented times. I found David to be very helpful in rescheduling a cancelled flight for a later date. He was very prompt at replying to emails.

"Absolutely and untolerabe customer…"

Absolutely and untolerabe customer service.

I am on week 8 now and couldn't fly due to COVID-19. They offered me £79 refund for a £450+ flight to Koh Samui!!!!! However, still not even a response to my copious amounts of emails.

Norris and Cherry, both emailed me to give me dates, one 4-6 weeks, the other 6-8... Neither have replied since.

I will be contacting my family and business solicitor. This is appalling practice by any business, being a business owner myself - flying internationally often, I'll be taking my business elsewhere unless resolved immediately.

"Awful service"

I will never book with flysharp again. A flight booked for 13th May to JFK which has understandably been cancelled. Called Flysharp to be told they could refund and the money would be with me without 14 days minus a £26 ‘cancellation’ fee. I argued that I hadn’t cancelled, but agreed that this was possibly the easiest option. After agreeing, I was then told that this in fact was not possible & I would need to wait 4-5 months for the refund.... why was I told one thing & then told another? I then asked for it to be escalated... told I would receive a call from someone senior within 24 hours.... 24 hours later of course no call. Call again... got told it was going to be 24-48 hours. I think they need to make their decisions on their rules & policies before just saying what they think. I then did eventually receive a call from a ‘manager’ who had to call me back 5 times because his signal was awful & I couldn’t hear him. I’m still no further along with my issue & utterly frustrated with the poor customer service provided by the company!!!