"Bad service + illegal practice + confused staff"

Very poor service and staff who seem to have no clue about what is required of them.

Like many here, after BA cancelled my May flights due to Covid 19, so as per my legal rights I called up to get a refund (which already bothered me, because I had no proactive communications from Flysharp at all).

I spoke to the airline first who confirmed the refund had been processed, but was being sent to Flysharp so to contact them to confirm.

I contacted FlySharp who gave some garbled offer about being able to get credit or a refund less an admin fee. When I stated this was not acceptable or legally compliant... Eventually the advisor admitted that I could get the refund in full but I would have to wait "6 or 7 months" for it and they could not confirm any of that in writing.

I asked to speak to a manager/supervisor which was not possible, so at that point I decided to call back and speak to someone else who then said my FULL refund (with no admin fee) had already been processed and should be with me within 3 weeks but again could not confirm this on email.

Very confusing messages, absolutely not legally compliant with regulations and I am left with a very bad impression of Flysharp.

The other people on my trip booked their flights through a range of other websites, and have all received refund confirmations on email, and money back within weeks. FlySharp seems very bad in comparison to their competitors and desperate to hold on to people's money illegally.

I will be reporting to the ATOL, ABTA and trading standards if they are not able to resolve this satisfactorily.

"Wilson is the man you need!"

I appreciate there have been a lot of bad reviews from Flysharp. It gave me a lot of concern when I tried to get my money back. My experience actaully tunred out great. I spoke to Wilson and he sorted me out in less than 10 minutes. I was offered a variety of days to fly and was given a new ticket at no extra cost to me.

Thanks Wilson!

"I wish I could give it 0 stars"

My flight was cancelled in March.
Despite hundreds of phone calls I have still not received a refund. I get various time scales such as 6 months, 4 months, 14 days etc. Every time I speak to someone I get a different response. I have even reactivated my credit card to enable me to get a refund as they told me a cheque wouldn't happen due to lockdown.
I can appreciate the difficulties for companies during this time, however, Flysharp have made everything more difficult by changing their story every time you speak to someone. Don't give them your hard earned money. Go direct to airline in future
Booking ref J943LN

"Very poor!"

Seems like this company just make it up as they go along. Our BA flights to Tampa on 28th June have been cancelled so I phoned for a refund. The first agent just cut me off after about 7 mins. Called back and this time got a female agent who advised me I have the option of a credit note or a refund minus £150! Why has the admin fee gone up from £75 to £150?! Told her I would wait for a full refund but she advised it might be 8 months or more before I receive it and I have to phone them back to ask for it!
How are they allowed to steal my money like this?! I will be contacted ABTA and ATOL to raise a complaint about this company!

"Extremely upsetting experience"

Called on the 22nd April about my cancelled (due to Covid) flight on the 29th, was told there would be a £35 admin fee if I wanted a refund or I could take a voucher. Said I would call back after discussing options with the other person I was travelling with.

Called back on the 23rd April and was told that I was advised wrong and there would be a £75 admin charge per person. Begrudgingly accepted as we thought part refund would be better then none with the risk of businesses going into administration.

After reading reports and speaking with others I was told that if the flight is cancelled by the carrier the company have to offer a full refund. So I called back to get the rest of my refund and was advised she could put a hold on my refund and apply for the full refund but this would take 3 weeks and to call back - they didn’t offer this option because they have too many to process and it takes too long. I said I would wait.

On the 13th May I realised I had received a refund but -minus the admin fee so I called up and asked if the rest was to follow as I thought it was put on hold. I spoke to the rudest person which is very unnecessary and upsetting in these times,
I was very understanding and said I appreciate they would be getting lots of these types of calls but I was told that my refund was put on hold until the rest could be applied for. He told me this was not possible and I wouldn’t be getting a refund...he spoke over me and then hung up.

I called back to get someone else who said they would get the person who I spoke to previously who advised they would apply for the whole refund to call back as they where in management - I did not get a callback.

I have found the whole process very distressing and unprofessional. These people must be stressed but they worked in customer service and there is no excuse for the way I have been spoken to, in a time like this I shouldn’t have had to deal with this extra stress.

"I have requested a full refund for…"

I have requested a full refund for ticket booked in June as the airline cancelled. .. The staff advised that they can issue a credit note. or £150 charge for cash refund. why customers have to pay the cancellation charges as it is not their fault. it is the airline cancelled. They shouldn't be charging any fees. Agents should contact the airline for the charges not take it from the customers. Unacceptable.

"Bad Service and Irresponsible!"

I purchased my Turkish Airlines flight ticket through Flysharp online.
Due to the pandemic, I have sent them a flight changes request in March regarding my flight on early May but they never reply me.

Flysharp did not inform me as well by email or any form of communication despite my flight has canceled by Turkish Airlines.

According to Turkish Airlines website, my flight is entitled to a full refund or a travel voucher which valid 15% more value. I called Flysharp to request for the voucher or refund for my Turkish Airlines. Flysharp informs me that Turkish Airlines only offering a refund in the form of a credit note for the same amount and they don't know about the validity.
When I try to ask about the status of my voucher from the Flysharp Customer Service agent, he spoke rudely to me and told me that they will not send out an email regarding my voucher and if I want to know any details about the voucher details I need to call Turkish Airlines, not Flysharp.

Try to contact them by email never reply!

To be honest, this is so irresponsible, and I am so disappointed with the service of Flysharp!!

"Anmol"

Anmol, you were superb and fixed our issue with 30 mins. However ‘spencer’ and ‘Ahmed’ you were both incompetent, inept, extremely unprofessional and rude. I would urge any customers to ask the name of the call handler, and if you have any of the two above names mentioned (the negative two), hang up and try again or simply ask to be transferred to another handler.

"Con company - money grabbing thieves"

Con company
changed its terms and conditions after my purchase meaning I have to pay an admin charge on a flight that has been canceled by the airline. before this would only have been in place if I had requested a refund. not impressed at all! A change in clause must be notified


Edit: the clause has been added under the covid-19 policy. This was confirmed by the person on the phone

"Had flights booked for april with…"

Had flights booked for april with etihad. Contacted flysharp via email they informed me that they have requested a refund and to wait 3- 4 weeks ... contacted them via email after 3 weeks and was told etihad was only offering credit. Rang last friday demanded why I was denied a refund to be told I could get a refund and had two options if I wanted all of the money back would have to wait 4-6 months but if I wanted it sooner 2-3 weeks than I would get my refund with £150 deducted for admin fee.... as my refund was over £4000 I gave into the admin fee and within 5 days (including weekend) recieved my refund.