"DO NOT USE FLY SHARP EVER AGAIN !"

Please don't ever book with this company again.

Please make mental notes never to use Fly Sharp, Travel Trolley or Southall Travel (They all share the same ABTA number)

I have had such a bad time trying to reclaim money from them (could take 8 months so they say)

No 2 employees will give you the same story.

Please take my advice and raise a complaint with ABTA 020 3117 0599, they inform me that they have received so many complaints already about the above companies and they have told me on a recorded line that these companies are NOT allowed to charge you an admin fee !

Another bit of advice is to contact your bank and ask for a chargeback (your bank will get the money back and then the agent will have 60 days to give evidence to your bank as to why it should be returned)

PLEASE FIGHT THESE COMPANIES AND DON'T JUST LIE DOWN AND ACCEPT WHAT THEY SAY.

GOOD LUCK GUYS

"Visit 'Travel Trolley Southall Flysharp Refunds' Facebook group for further info..."

FLYSHARP, IN RESPONSE TO YOUR GENERIC REPLY TO MY REVIEW, PLEASE EXPLAIN THE FOLLOWING:

- Your response says you will 'pass on to me any refund you receive from the airline within 14 days of having received it.'
- There is no mention of any deduction to the refund received here. Yet I have now been emailed to say I will have 90% credited back to my account. Supposedly due to reach me in the next 5-7 days.
- If your response says you will pass on to me any refund you receive from the airline, why then have you only processed a credit for 90%??

GulfAir have confirmed they issued you a 100% refund. I was told by a member of staff on 15 March on the telephone that I would receive a full cash refund if that was what was obtained from GulfAir. I was assured that Southall/FlySharp would not keep any of this money for themselves if they did recieve a full refund from GulfAir.

Why was I told this, but now am being told I can only get 90% back?!

-------

I booked 1 flight ticket to Philippines from London (booking ref 4470171). I was due to fly out on 15th March. Following the advice from the Foreign and Commonwealth Office issued on 14th March advising against all but essential travel to the Phillipines and also the Philippines stopping entry of UK nationals into the country, I had no option but to cancel. I tried on numerous occasions to call FlySharp but I gave up eventually and called their sister company - Southall Travel. They advised me if I wished to cancel then there would be a fee of £260. The flight cost £505. It is totally unjustifiable for such a steep charge for following FCO advice not to travel. In addition, the CMA have responded to my enquiries regarding the situation I am in and have said they would expect a FULL refund to be issued where a consumer cancels, or is prevented from recieving any services, because the lockdown restrictions mean they are not allowed to use services. This is exactly the situation in my case. I am still awaiting a FULL cash refund (have received no refund as yet). I have asked for multiple manager call backs in the past 2 months and no-one has called back. I am extremely disappointed and let down.

"Ruined our honeymoon more than it should"

Ruined our honeymoon even more than it should have by sticking n admin fee to get our money back. Great moralistic company. I think not.

"Won't be booking again"

Awful company, I simply cannot describe how bad the service has been. I can honestly say I will never use this company or any affiliated with Flysharp again.

Our honeymoon was cancelled and we endured the most stressful refund service ever. We were promised a callback that never happened, given wrong information twice. When we finally got through the third time (customer advisor on this occasion was very helpful) I was shocked they had applied a £57 per a person refund fee for the privilege of this awful experience.


I have still had no response from the complaint email I sent either

"Flight Satisfaction"

they where perfectly good in customer service thanks flysharp hopefully i can book again to you in future thank you more power

"Cancelled flight due to FCO advice"

I booked 2 flight tickets to Thailand from London Heathrow Airport. I was due to fly out to Thailand near the end of March for just over 3 weeks. Following the advice from the Foreign and Commonwealth Office only essential travel worldwide and the restrictions in the UK and abroad I had no option but to cancel our flights. I tried on numerous occasions to call Flysharp but I gave up eventually. The phone would constantly ring and nobody would answer my calls. I sent about 6 emails to them and eventually I got a response from them. They advised me if I wished to cancel then there would be a fee of £210 per passenger! Each flight cost £450 per passenger which means I would be at a loss of £420, nearly half my money. It is totally unjustifiable with such a steep charge for following FCO advice not to travel. I was asked to email Flysharp back after 8 weeks to chase up my refund. It has now been 8 weeks so I have contacted them with no response or no refund. Extremely disappointed and let down.

"Avoid using this company at all costs."

Avoid using this company at all costs.

We were due to fly to Dubai via Gulfair at the end of May. The flight was cancelled and we only found out by checking the Gulfair website, Flysharp did not inform us themselves.

I called Flysharp to find out how to obtain our refund for the flights and was told that Gulfair are not issuing cash refunds and that I must accept a credit note. I politely declined and have asked my bank to assist in getting our refund.

"Absolutely disgraceful service"

Absolutely disgraceful service. We have booked return flights for 3 passengers to visit South Korea in March with Finnair through FlySharp (Southall Travel). We asked for a full refund as soon as we found out our flights had been cancelled (5th March). I spoke with Eva who gave us a written confirmation on email that our refund will be in our bank account in 6-8 weeks time. On the 8th week, we hadn't received our refund so I called up Southall and spoke to Jordan. He first asked whether we wanted coupons instead of a full refund then told me that Southall charges a refund fee (£75). I explained to him that this had NEVER been mentioned before in my previous correspondence and he apologised and confirmed that we will receive a FULL refund (without any added fee) as promised within 7-10 working days.

It has been past 10 working days since I spoke with Jordan and we STILL do not have the full refund in our account. We have now spoken with Finnair who have given us written confirmation that all 3 passengers' tickets have been FULLY REFUNDED to FlySharp (Southall) but Southall is blatantly being dishonest and telling us they have NOT received a full refund from Finnair. We have spoken with Satchin, Robin and Manav. We were told yesterday that it may even take months for our refund to be in our account. How can it possibly take months when Finnair have given us written confirmation that all 3 passengers' flight tickets have been FULLY REFUNDED to Southall?!

We have been recording all of the conversations with FlySharp/Southall and have written confirmation from Eva and Jordan that we should have our full refund by now. We have been very patient and tolerant but we can no longer wait and feel completely let down by this company. We are prepared to take legal action and file a claim through CCJ if we do not receive our refund within 72 working hours. We have waited long enough and it is an absolute disgrace to treat your customers so poorly.

Act on this now before you have to deal with a court case.

P.S. give us a helpful answer rather than your automated responses that are meaningless like you have given to all the reviewers below.

"I have had a terrible experience with…"

I have had a terrible experience with Flysharp. Firstly they didn't inform me that my flight had been cancelled - I only found out as I called them for a flight update. I asked for written confirmation but they said that their office which deals with emails is closed due to Coronavirus.
When I asked for a refund and refused the admin fee, I was told that this was fine but would take 8 months. I asked for this in writing but they refused.

When I then sent them an email I was told that I wouldn't be allowed a full refund, I would have to pay an admin fee unless I contact British Airways under the EU regulation 261. British Airways said that as I paid via Flysharp they have to refund me. I have been given such miscommunication and it is very confusing.

Under section 22 of their terms and conditions, Flysharp should be giving me a refund in correlation with the airline's guidelines but they are refusing due to the process being time-consuming for them. In spite of British Airways informing me that they would still have my money as they do not pay for British Airways for the flights until after they have taken place.

I know this is a terrible time for a lot of people but I, like many others, just want to receive clear confirmation that I will be receiving a full refund and how long this will take. I do not want to have to continue going back and forth with various companies as it is very stressful.

This has really dented my view of Flysharp and so I would unfortunately never recommend them to anyone due to the poor customer service I have received.

"Avoid this company at all costs!!"

Avoid this company at all costs!

As with all the other reviews posted here over the last few weeks, I completely agree with what they have stated. I had booked a flight several months ago to go to Kenya in a few weeks. I called Qatar Airways to discover that they have cancelled this flight due to covid19 and that they will be refunding the total amount back to flysharp.

I then called flysharp today and was shouted at and spoken over by a call handler named Jacob. He initially told me that he was unable to refund my money and that I had to take a credit note instead, then he tried to tell me that it was me cancelling the flight rather than the airline; it took a few attempts to explain that it is in fact the airline cancelling and they will be refunding all the money back.

I was then told that I would not be entitled to a full refund but only 90% and that I would need to call back in 2-3 months time. The initial terms and conditions of the booking did not include any "refund administration fee" and it is illegal for companies to start making money out of cancellations when the cancellation is not from the customer, but instead the airline, who will be refunding the total amount back to the agency. I explained that I will be taking this up with my credit card company, who I have been in touch with and are happy to support this. I have also sought some legal advice and they have advised that companies are not allowed to make up an admin fee to process refunds because of cancellations due to covid19 (that are not in a customers control).

I was then called back by Jacob a few hours later and shouted at again on the phone, with him trying to tell me that I don't know my rights, and that the best thing he could offer is 90% of the fare and the rest I would have to chase in the future.

Completely appauled by the customer service - will never use this company nor its parent company southall travel again. Rude customer service, scammers and thieves trying to make money out of customers due to covid19.

As with all the other reviews on this page, I expect a generic response to this post from flysharp without any relevant information to my booking or acknowledgement that they are completely in the wrong.

Do not accept a partial refund/admin fee/credit note!

Addendum: In response to flysharps reply to my post, I do not see it as “reasonable and fair in the circumstances” to be charging a 10% admin fee to process a refund. Processing a refund is a simple procedure and most agents are refunding fully as appropriate. My credit card company will be in touch, as your company are money hungry to take 10% of all refunds for profits.

Credit card company Halifax managed to recover all my costs from flysharp :)