"No contact for 2 months regarding refund"

If I could I’d give them and it’s sister companies 0 stars!

My flight was cancelled in January by fly sharp. It's been 5 months!!!

My flight was cancelled over 5 months ago now and I’m still waiting for my refund. They always gave me the same excuses along the way such as come back to me and check in on the refund status a few weeks later or someone will get in touch with you in the next few days.

However to date I’ve had NO response from flysharp since mid-March with regards to a refund even though I have sent numerous emails- they have all been ignored.

But I have heard from the airline that the refund has gone through so they have it now.

please respond about my refund!!! Reference number: FJYVXN. Invoice number: 4396859

"Reply to response"

Reply to response. We are WAITING on a manager call us back. We have been waiting almost a week for a call that was promised within 24 hours. You will find the booking under Cosby. Please do not reply with generic nonsense. All we want is a phone call. When we phone nobody will let us speak to a manager.

"I've had a horrible and upsetting…"

I've had a horrible and upsetting experience trying to get my refund back from FlySharp. As others have said, I have various members of staff try to get rid of me on the phone with conflicting stories. I have had barely any replies through email. I am owed money through my booking reference NFYUZD as well as booking reference SSVEFN. It has now been 8 weeks !!!! since March 22nd that I have been trying to get my refunds - horrible! I have been deliberately kept in the dark about what is happening.

"No contact for a month regarding refund"

I was in contact with Flysharp to organise my refund for a flight that was cancelled due to COVID 19 and FCO guidelines to not travel. They have stopped emailing me all together now and the last correspondence I had was on April 16th and it was an automated message rather than a considered reply. They have stated that they are waiting for the airline to give them the refund before they could give me one, but I have heard from the airline that the refund has gone through so they have it now. I have sent multiple emails with no response for a month, can someone please respond about my refund going through now the airline has completed it? Reference number KEZD3S.

UPDATE: I have now received my refund in full, however my experience still remains the same in that I was not contacted for months and was initially told I could not receive a refund. I am glad that the company saw reason and have given everyone the refunds they were entitled to for cancelled flights due to the global pandemic. Personally, the experience has left a bad taste in my mouth so I will not be using them again or any of their sister companies (Southall Travel, Travel Trolley).

"Terrible service"

My friend (Abi) and myself (Ana) were due to fly to NYC early April, obviously the flights were cancelled- however to date I’ve had NO response from flysharp with regards to a refund even though I have sent numerous emails- they have all been ignored.
Extremely terrible customer services, I appreciate there must be a lot of emails/ refunds to go through however it has been long enough- someone should have at least had the decency to acknowledge one of my emails.
If this doesn’t get resolved soon it will be escalated.

"I would like a response off someone…"

I would like a response off someone with clear information on when my refund will go into my bank account, I emailed back at the start of April regarding my cancelled flight to Hanoi on the 29th of March, I rang last week to be told the case will be escalated and will receive a call back in 24 hours, low and behold no contact whatsoever.... I rang on Friday the 15th, 2 days ago to be told the refund has been processed and they are just waiting for the payment system to update..... It just seems as though everyone I speak to is reading off a hymn sheet, if this isn't resolved with a proper response soon this will be esculated to ABTA, my booking reference is MRHOOQ and the passengers were David Foster (myself) and James Jones.

"Still waiting for my refund since March!"

My flight was cancelled in March and I am still trying to chase a refund. I have emailed and contacted several times but the answer is always that I had to wait. I had confirmation I would receive a refund 8 weeks ago and, despite chasing them, i'm getting noting back. When I will get my refund? This is unacceptable. Because of this I will never recommend flysharp or use it again based on the service I have received since cancelling!

"0 stars"

If I could I’d give them and it’s sister companies 0 stars!

My flight was cancelled over a month ago now and I’m still waiting for my refund. They have made up excuses along the way such as responsibilities lies with the airline and they can’t refund me etc.

They are now trying to charge me fees for my refund and they have changed their T&Cs which don’t apply to us when I bought my tickets!

"Flysharp, travel trolley and Southall travel, steer clear."

Flysharp have been most unhelpful and unfair. Have had to chase them for a refund from 18th March until 15th May for a refund of two flights. They then took £74 as an admin fee. Now having to complain through ABTA my MP, my credit card and ultimately the county court. Will never use them again and suggest anyone else steers clear as I believe they are trying to profit from the situation. The flight was cancelled due to the corona virus and was not my choice. I along with other dissatisfied customers have referred the matter to our MPs, ABTA and BBCs Watchdog.
After 2 months Flysharp refunded the admin fee and are apparently refunding all admin charges, obviously because they were wrong to do it in the first place. A shortsighted position to take but they have now finally decided to do the right thing.

"Flight cancelled and no refund!"

My flight was cancelled in March and i am still trying to chase a refund. I have tried emailing and contacting several times but am getting no response. I had confirmation that the flight had been cancelled and i would receive a refund 8 weeks ago and, despite chasing them, i'm getting noting back. I understand the situation but i think the service is extremely poor and i'm very worried that i will not get my refund. Before this, i would have highly recommended Fly Sharp but based on the service i have received since cancelling, i would avoid!