"Customer service is excellent"

Customer service is excellent, very good.

"Never again"

It is such a shame what Fly Sharp are doing at this moment.
Waiting for refund as promised the email on 15/02/2020 and it said that it will take 4 to 6 weeks and absolute nothing from them. Now it has been 13 weeks and still nothing. They terminated all contact - not responding to emails I sent three times, not answering phone calls, no sending any regular updates. I am very disappointed with Fly Sharp.
Their competition online travel agency, TraveUp, at least they sent me regular updates three times which make me feel less frustrated. To be honest, I am not surprised as TravelUp has much better reviews in various independent sites.
So I had to involved my bank to solved the problem with Fly Sharp.
I would not use Fly Sharp never again even if tickets are slightly cheaper than other online shops.

"No contact regarding flight cancellations."

I have tried to contact Flysharp regarding cancelled flights and a refund since April and none of my emails or calls have been returned. Booking reference EXDUDM.

"Refund took 13 weeks of complaining due to medical unfit to fly"

An absolutely awful company who I will not use again! Do not purchase your flights through this company. I had to cancel flights a week before flying due to a stroke, I was promised a refund of a third of the flight cost Within 4 weeks. I thought great at least I get some money back, 12 weeks later after 8 emails chasing a numerous calls that went to voicemail I was promised I would be then paid within 6-8 days. After 8 days I was only paid half the amount. This is still ongoing

"communication and full refund…"

Great communication and full refund after my flight was cancelled due to coronavirus

"APPALLING CUSTOMER SERVICE...FLYSHARP PLEASE ISSUE MY REFUND!"

Both myself and the other passenger on my booking phoned today about obtaining a refund for our trip due to the Covid-19 circumstances. And I am extremely dissatisfied.

Our outward journey has now been changed 3 times and I was not notified of this, neither was I notified that our return flight had been cancelled (a trip that was meant for in 2 weeks time)! I spoke to the airline directly and was told it is responsibility of the travel agent to notify me of any changes or cancellations, yet the FlySharp customer service advisors we spoke to persisted to shift the blame to the airline.

The adviser I spoke to was incredibly rude and unprofessional, telling me I had no right to a refund and refused to let me issue a formal complaint. His words being “there’s a global pandemic we don’t have any supervisors in office to deal with complaints”.

When the other passenger rang and spoke to a different adviser, he was told a refund would be issued (after some dispute) however, was told not to expect this for at least 4-6 months?! From the FlySharp replies I am reading on here, refunds are being issued within 7-10 days, so not only have I received bad customer service I also feel discriminated against as a customer that I’m expected to wait longer for a refund yet others aren’t.

I’m also not confident that the adviser claiming he has issued a refund has actually done so because I am yet to receive any confirmation of this.

Unhappy to say the least! If FlySharp are reading this, can I ask that you provide the same service to me as other customers posting on here are receiving and issue my refund promptly.

"We booked our flights via Flysharp"

We booked our flights via Flysharp. The price we received was very competitive and the documentation for the flights arrived promptly.
Due to COVID-19 flight disruptions, our flight operator had to cancel the flights and Flysharp managed the refund from the operator.
Flysharp has also waived the service fees of the refund which is typically 10% of the total ticket cost.

"And Still Waiting! Be careful what you are told!!"

Further to the below review i have subsequently discovered the airline has already refunded the cancelled flight to Flysharp and confirmation of this is also posted on the airlines booking reference page. One therefore asks why Flysharp are not passing on this refund to me and keeping for themselves!!!! Do not believe what you are told over the phone, investigate further and you will discover the real type of company you are dealing with.

After being left stranded overseas on March 18th when our return flight was cancelled by airline/flysharp and no reasonable alternative offered, here we are 2 months later still having not received any offer/procedure/refund whatsoever. (We had to find alternative arrangements ourselves and at our own expense to return).Communication with this company is awful whether by email or telephone. No solutions are ever given. Do not believe what their CEO writes on their website, we haven't felt once that we are ‘of paramount importance’! We never even got a sorry when the flight was cancelled in the first place ! QSWTNP

"I hate shaming companies, BUT"

I hate shaming companies and have never done so before. However, enough is enough. People need to know who they are paying for.
It has been 12 weeks since I cancelled my flight. Way way before the Coronavirus erupted in many countries. I should be way high on the refunds queue. However, after calling and emailing the Fly Sharp team I'm still waiting for a refund, although I was promised a few weeks ago refund is imminent. When they write on the cancellation confirmation that a refund for invoice 4366194 should take 6-8 weeks it sounds so easy and pleasant process, I was so happy. However, it's not. Still waiting, without really a proper answer or solutuon. Awful service, awful experience.

And, in case you wonder, the duty manager didn't get back to me yet, although the standard reply below promised I'll get a call. No idea why someone should contact me as I only have an email saying I qualify for a refund, and all I really want is just a refund and not a discussion with the duty manager, but I'll keep you all posted.

"WORST. EXPERIENCE. EVER."

I have had THE worst experience with Flysharp that I've ever recieved from a company. If I could have given a 0, or a minus, I would have without doubt.

I've been waiting 12 weeks for a refund, even though I was originally told it would take a maximum of 6 weeks.

I've contacted customer services dozens of times and get told lied to (we are waiting for the refund, I'll issue the refund now, I'll email the airline etc etc). Nobody cares about resolving my issue and every "Advisor" is rude, abrupt and unsympathetic.

I've already raised complaints through Resolver and the ABTA as I've given FlySharp several chances to resolve my complaint, without resolution.

I EMPLORE YOU, DO NOT BOOK WITH FLYSHARP.

My invoice number is 4441713. FlySharp, if you are reading this, you should be ashamed of yourselves with how you treat your customers and operate as a company. Issue my refund now!!

*EDIT*
Regarding the below reply... I've been promised this about 6 times, so I'll believe it when it actually happens.