"Like everyone else"

Like everyone else - I just can’t understand how 50% of reviews are 5*.
Refused to refund my cancelled flight in June, luckily I had ‘cancel for any reason’ insurance so claimed it but but Vayama didn’t return any emails. For over a month there was no response until I asked them for a cancellation voiding them of any reimbursement costs which I needed for insurance. They got back to me very quickly after that. The airline had already refunded the cancelled flight to them- they’re the only company making money and it’s through stolen funds!! Oh I also bought Vayama insurance to cancel for any reason and they took that option off the website. Never again using this website to book.

"tarjeta rechazada"

tarjeta rechazada, me hicieron dos descuentos POS TRAVIX CO 29082021-5451 Y CO 29082022-0910 el dia domingo 30 de agosto y a la fecha no me han hecho el reembolso.

"They are scammers"

They are scammers! DO NOT USE!

"Estafadores"

No tienen información para contactarse con ellos, necesito que hagan la gestión con Latam para la devolución de mi tiquete y no ha sido posible.
Estafadores.

"I can be able to give 0 or negative I…"

I can be able to give 0 or negative I would terrible company terrible costumer service. Just took my 1000 and didn’t answer my calls and keep hanging up on me for asking for refund.

"This company is a horrible fraud"

This company is a horrible fraud! I cancelled my flight PRE flight. The airline has also confirmed that they have refunded VAYAMA the money as the flight was never taken. They are still charging me and emailing me delays in refund. Absolute fraud, do not book with this company

"Opino que hay que hacer una demanda…"

Opino que hay que hacer una demanda colectiva, o algo para que no siga cayendo más gente. Ya es obvio que son una estafa.

"Vayama no compassion!!!"

Vayama, an airline travel agency... NO Compassion, only care for making money!!! Never again. Don’t buy tickets from them (Vayama website)
Here’s my story...
My family planned of going on vacation. We purchased our tickets, excited to be with our relatives for my son’s 5th, my 50th, and my mom’s 75th birthday. A week before our flight my son got sick. The doctor advised for him not to travel. Hoping that he gets better, and per Vayama’s advise (cancel 24 hours before the flight), we hold up a little bit. Three days before our trip, he was still very sick. The doctor told us that he can’t go on a trip. We called Vayama, but they say they can’t do anything about it. We sent them 2 emails with documentation which includes the doctors notes and the cancellation about the flight, but to no avail. With the fear that something my happened to our son during the trip we ended up losing about $1400 for my son and my husband’s tickets since we decided that it’s better for my husband to stay with him. We were not asking for a full refund of the tickets. We were hoping that that they consider at least a partial credit for future travel. Really really disappointed!!! My son was sick! They never care. I encourage everyone reading this not to buy from this travel agency. 👎 👎 👎 I’d rather pay more than deal with them.

"Absolute GARBAGE"

And by Garbage, I mean the trash site.

Basically got ignored by these people in Vayama. After the change of date by Belavia, the airline company cancelled the flight for sep.1 but these dudes decided that iTs oKaY tO nOt TeLL tHe cUsToMeR, bEcAuSe wHo cArEs??? I had to contact Belavia directly to learn about that cancellation and change my flight date but these f**kers only replied to my emails with template answers.

Stay away from these guys, cheap price but HORRIBLE service.

"Never book through them!!"

Never book through them!!! They turned off their customer service number, can't get my refund !!!