"Its almost impossible to reach Vayama…"

Its almost impossible to reach Vayama customer service these days. I had to cancel a reservation and was on hold for more than 4 hours!!! Each time, the call would get disconnected after one hour and I had to dial back again. It was urgent and hence I had to keep calling back - the flight was scheduled for departure within the next 3 days. I understand the customer service personnel is busy due to travel challenges because of Corona virus but there should be an option for the customers to retain their position in the queue. They shouldn't have to wait indefinitely trying to talk to customer service.

I have done many bookings through Vayama in recent months for my friends but the recent experience have made me rethink about going through Vayama for my next booking.

"STAY AWAY"

Horrible customer service. Vayama seems like disappeared no one replies to emails. What kind of business is this? Their call center is closed...even though its suppose to be open 24/7. The airline said I can get a voucher or freeze my ticket, but I need to do it thru Vayama. Why is the call center is closed? On the website it says that im suppose to get an email...I got nothing! Its frustrating enough to deal with pandemic.

"Great prices and great extra coverage…"

Great prices and great extra coverage with trip insurance. Additionally, we were able to import our itineraries to the British Airways app. Nothing to complain about at all so far.

"Easy to book!!!"

Easy to book!!!

"Dishonest company."

Dishonest company.
They say 24/7 customer service, but when you call, you realize that they do close.
Not worth the headache. Try Skiplagged website, you can’t find cheap ticket anywhere.
I regret have used Vayama.