"CHEAP SCAM INDIAN COMPANY"

First and last time dealing with Vayama. They don't answer the phone, and they don't respond to the emails. They offer the lowest fare but when you enter the payment information you will be charged more than they offer. This is a cheap Indian Scam Comany. Stay away

"Creo que me cancelaron mi reserva"

Parece que cancelaron mi reservacion porque ni siquiera aparecen en la seccion de mis reservaciones
mi numero de reserva es VCO-1644780

"FRAUD"

My flight was canceled due to coronavirus. I requested a refund, but phone lines are shut down, there is no response to my email. It has been over a week and still no response. THAT'S $800 DOWN THE DRAIN!! Please save yourself and avoid this website at all costs!!

"Vayama belongs in the trash!!!!!"

Vayama is by far the worst company one can deal with. I have sent several emails and they just replied to my first one 9 days later. They should not state they are available 24/7 because that is a complete lie. Honestly it's just not worth dealing with them. Airlines are willing to change ticket dates but you can't do the change because your ticket was purchased through Vayama. It would be great if they can reply in time to make the changes but unfortunately it won't happen. You are warned!!!!

"My flight got cancelled"

My flight got cancelled, due to the Corona Virus outbreak. I was in Bangkok at the time, and lost my wallet. I had to ask my ex wife to purchase a return flight to LAX for me. She maxed out her card, in doing so.
3 hours later, Vayama cancelled my booking, with no actual reason given. I was left high and dry in Bangkok, with no way to get home and barely enough cash for a hotel room for the night.
I sent Vayama 10 or 11 messages, begging them for another flight, instead of a refund, which they said takes a week to get. They kept sending the same automated response with no solution.
AVOID THIS SCAM COMPANY AT ALL COST!!

"Unable to login"

Unable to login. Telephone service is unabled. How are we going to change the date or cancel. Unable to cancel.

"it is the worst service I ever…"

it is the worst service I ever encountered.
We booked the flight from New York via Istanbul to Astana, but our flight from Istanbul to Astana was canceled and we were automatically rebooked on the next day flight.
When I wanted to cancel or change my flight, the service was turned off. No calls answered, no responses on emails.
Nothing. It is the worst air agency I ever met.
Never use it! it is an incredibly awful service.

"Still haven’t received my refund for my…"

Still haven’t received my refund for my flights you canceled

"WORST CUSTOMER SERVICE"

WORST CUSTOMER SERVICE. I wanted to cancel my tickets to Dubai due to one of my flights got cancelled by Lufthansa without saying the reasons. I have been trying to contact Vayama for the last 3 days via phone and email but they seem to be non-existent. My departure date is tomorrow and I don't know what to do. Next step will be using my credit card to dispute these charges. DON'T BOOK WITH VAYAMA.

"Vayama will take your money and not refund it, nor reply to your requests."

Will take your money and not refund it, then disappear.
I had booked a ticket in end March to UAE and booked the extra fee to have a free cancellation possibility.

With Coronavirus a hard reality, and the business that I was travelling for getting cancelled, I decided to cancel my travel and play it safe. I wrote to the airline whom confirmed that they are offering free cancellations on bookings due to the corona virus situation, however, I have to claim the refund through Vayama as they are the issuing party for my e-ticket.
When I emailed Vayama customer service, I got a vague reply after 3 days stating that I have no refund entitlement whatsoever. They then completely disappeared when I wrote back requesting their legal terms and conditions so that I can know on what basis are they refusing to honor their commitment.
It's been 2 weeks and 5 emails following up without any success. This is the sign of a scam business that has no customer service or intention to respond to a customer that has bought a ticket and a cancellation protection from supposedly a reputable online travel agency.
Avoid this company if you would like to deal with a legit business.