"We used Allen and Harris in Wells"

We used Allen and Harris in Wells.
Brilliant team always responded and very clear in email and phone calls. We highly recommend using Allen and harris. We had Ollie Jones he was amazing !!

"I have rented through Allen and Harris…"

I have rented through Allen and Harris for a while now and I must say I am very impressed with the service I'm provided when reporting issues. Ash had been very efficient, very personable yet professional. Ash offers solutions and support throughout our email conversations along with regular updates when needed. Keep up this fab work. x

"Dealt with Allen & Harris"

Dealt with Allen & Harris, Massive thanks to Sophie & Poppy who were amazing & went above and beyond.
I’m so happy in my New Home.

"Excellent experience ,staff liz ,Leanne…gd team work guys "

Excellent experience ,staff liz ,Leanne and Peter plus many more ! Kept regular contact to keep me updated with information of viewings ,feedback on house ,answered questions professionally, giving me options as I was feeling unsure at this difficult time ! Then smashed it with a fab offer ! Which has helped me amazingly financially! Highly recommend team 🙏 x

" Highly Recommend Ash Rooke! "

My husband and I have had the pleasure of dealing with Ash Rooke, and I can’t recommend him enough. Since joining A&H, as Senior Lettings Coordinator in 2023, Ash has proven himself to be professional, approachable, and exceptionally skilled at managing our landlord and tenant relationships.

Ash brings a customer-first approach to his work, ensuring every interaction is positive and solutions-focused. He’s dedicated, detail-oriented, and always goes the extra mile to ensure our properties are managed efficiently and to a high standard.

Ash combines excellent customer service skills with a deep commitment to building strong relationships.

Ash really is a top guy!

"AVOID at all costs "

Absolutely shocking service from Senior Letting Negotiator and team, incompetent and useless.

Avoid the hassle and headache and choose another agent.

Could do better myself with no experience in this sector.

"Avoid Allen & Harris at All Costs"

If I could give zero stars, I would. My experience with Allen & Harris has been nothing short of a nightmare. They have proven themselves to be disorganised, unresponsive, and utterly devoid of empathy or professionalism. Here's why:

1. Horrendous Communication

From the outset, communication has been abysmal. They failed to inform us of critical changes in tenancy terms (such as extending a 6-month contract to 12 months) and took months to respond to emails about important tenancy changes. When they finally responded, they often appeared confused or uninformed, adding unnecessary stress to an already challenging situation.

2. Delays and Mismanagement

Essential repairs took months to address. A broken window, reported in March 2022, wasn’t repaired until July after multiple visits where contractors only measured the frame without progress. Scheduled property visits were frequently missed, wasting my time and causing disruption with no apology or explanation.

3. Uncompromising and Rigid Approach

When I went through a personal breakup and sought to amend the tenancy arrangement, their inflexible, punitive approach compounded my stress. Rather than offering support or solutions, they imposed excessive fees and unreasonable demands.

4. Unfair Treatment of Tenants

Allen & Harris treats tenants like afterthoughts, despite the fact we are paying clients. Their disregard for tenant wellbeing became glaringly obvious when my former partner, who met affordability requirements, was still subjected to unfair guarantor demands. This lack of decency and respect is inexcusable.

5. Profit Over People

It’s clear that Allen & Harris prioritises profit above all else. The landlord's interests seem to be their only concern, with no consideration for the tenants who make their business possible. The handling of our tenancy transition felt like a thinly veiled attempt to push us out and raise the rent to a more lucrative amount.

Allen & Harris epitomises everything wrong with estate agents today: exploitative, unempathetic, and incompetent. If you value your time, money, and mental health, avoid this agency at all costs. They have caused me and my former partner immense stress and anxiety, and I wouldn’t wish this experience on anyone else.

"Didcot: confused and complacent"

When your estate agent says the buyer doesn't have a deposit ... on the day you're hoping to exchange!

We were advised by a former employee not to sign up with Allen & Harris on the grounds that they soon lose interest in their clients once they have the contract in place. We ignored the advice because the branch manager seemed energetic and made strong claims for their marketing strategy. We made a bad choice.

Once we had a buyer Allen & Harris failed to update us on a weekly basis as promised. We pressed them for information but they palmed us off and treated us like an inconvenience. We were even told that their only role was to ‘find us a buyer’ even though the Code of Practice obliges them to monitor and update clients on the financial arrangements.

Then, at the point of exchange, we discovered that the summary they had given us about how our buyer was paying for the purchase was wrong – even though our buyers were using the in-house mortgage advisor. There was no excuse for not having the correct information. Our chain nearly fell apart because of it. We incurred significant extra costs as the solicitors in the chain had to take on unexpected work at the last minute.

When we lodged an official complaint we were told the Allen & Harris team had been confused and had misunderstood the situation. Yet the company, part of a vast national network called 'Sequence' with loads of other agencies like Fox and Sons, Barnard Marcus and William H Brown, accepted no responsibility and offered no compensation.

We will be taking our complaint to the Ombudsman as we were let down by Allen & Harris’s incompetence and complacency, and the complaints process (handled by another part of the Sequence group) was defensive and contradictory. They agreed staff were uninformed about financial arrangements related to selling properties, but refused to accept responsibility or offer compensation.

This is not about personalities in any way. The staff at the Didcot branch are polite and pleasant - but appear not to know some of the fundamentals of estate agency.

"Penarth very poor service"

Awful communication in branch, had to email several members of staff individually, high staff turnover lousy photographs minimal negotiation skills, staff didn't know a roof slate from a paving slab. 'top and drop' valuation and "buyer" did not have sufficient mortgage approval. Sale later fell through.

"Andy at Allen and Harris Cirencester…"

Andy at Allen and Harris Cirencester helped me with the sale of my 1 bed maisonette. Ultimately I decided against the sale as my circumstances changed, but I found Andy straightforward, knowledgeable and helpful.