"Worts airline, avoid at all cost!"

Same as all the other reviews. Eastern Airways simply does not pay their compensation fee's for delayed flights. Their e-mail says they will pay out between 10 and 12 weeks. They don't and then every time you phone them they add another 6 weeks onto that time. Worst thing is they keep getting away with it and they run a monopoly being the only airway fly's from Newquay to London.

"Cannot fault eastern airways who flew…"

Cannot fault eastern airways who flew us to Amsterdam on behalf of KLM. Plane departed on time, polite cabin crew, smooth take off and landing. I had to write a positive review as normally people will only write bad reviews and will rarely give credit where its due because it’s expected. We will use again. Thank you eastern airways for the pleasant and speedy journey.

"Useless airline"

Useless airline. Terrible service. Find any alternative.

"The worst customer service I have ever…"

The worst customer service I have ever experienced. Our long weekend away was ruined by a flight delay (caused by technical fault). I have spent months trying to get the compensation owed and no joy. I have sent many many emails that go unanswered. I’m now pursuing through the small claims process.

"Avoid"

Avoid. Do not book flights on the Newquay/Gatwick route. It's pure lottery if the flight does occur.. My son was left stranded at Gatwick and had to get a train to Newquay. So many cancellations and the lack of communication and transparency from this rubbish company is unacceptable.

"Do not use this airline!"

After checking-in online, I arrived at the departure gates at Gatwick Airport for my flight to Newquay and my boarding pass didn't work. I was instructed to go to the check-in desk, which was empty - only a phone. No-one answered my call, and I heard that the flight had been cancelled from another passenger. I have still not received any communication from Eastern Airways confirming the cancellation, or any response for my request for a refund. It has now been 7 days. This airline is awful - do not book!

"This company are a nightmare"

This company are a nightmare, they keep moving the goalposts. Our flight was delayed by four hours in late August. I contacted Eastern Airways for a refund we were due , £220 for each of us. I did this by email and post giving them 14 days to respond. They denied having received either. After three weeks they sent me an email saying we would both have to submit their claim form and they would respond within 14 days. After 16 days they responded, on 8th October accepting our claim, and asking us to submit our bank details and they would pay up with 10-12 weeks! Today, 31st December, is 12 weeks and surprise surprise no compensation has been paid!
We will never use Eastern Airways again and will keep on until they pay up.

"Still waiting for refund, 6 months on"

Our flight was cancelled in June, so due a refund. 12 weeks after, I emailed asking where it is, as they said I’ll be paid in 12 weeks. They came back saying it’ll be another 6-10 weeks. It’s now another 11 weeks later. 23 weeks so far, almost 6 months. Embarrassing, how can they expect people to use them again?

"Absolutely disgraceful, 0 stars if I could!"

We can all accept that it is understandable that adverse weather can disrupt flights, On this occasion, after passengers were sat on the plane today (NQY-LGW) for around 1 hour after boarding, it was decided the flight was to be diverted to Southend rather than cancelled. The flight did not take off for another hour after this decision was made and there was a promise that coaches would be provided to transport passengers back to Gatwick.

This was a LIE, there were NO coaches and the passengers were abandoned! Airport staff told the passengers they had to make their own way back!!

I'll bet the crew on this flight were provided with the promised transport though!!

The irony is that if my 77 year old mother had been allowed off the tiny plane whilst they were debating either cancelling the flight or diverting it, she would have been home in less than half the time it is now taking her!

You have breached Clause 9.2 in your Terms & Conditions which clearly states
"In the event of a diversion we will arrange for you to be carried (at our expense) to the Agreed Stopping Place or place of destination to which the flight was intended to be bound"

Utter disregard for customers and Eastern Airways you should be thoroughly ashamed of yourselves.

"IF I COULD GIVE A MINUS REVIEW"

IF I COULD GIVE A MINUS REVIEW, I WOULD.

My 77 year old mother, having spent Christmas in Cornwall with family, has just been the victim of the fog disruption at Gatwick, flying from Newquay. While everyone understands and accepts that weather delays happen and safety has to come first, Eastern Airways have acted terribly to all passengers on board flight T3453 today.

It wasn't until they had boarded everyone, sat on the runway for almost an hour, they informed the passengers they were having to land at Southend. My mother, if you allowed, would have disembarked and I could have driven her halfway to meet another family member, who would pick her up, to take her directly home but Eastern Airways said, they were laying on coaches for onward travel to Gatwick, as 'their contract was to get them to Gatwick'. Newquay is a tiny airport without the same pressures as the busier airports, so would not have caused much disruption to do this, and still didn't take off until an hour after informing passengers of the diversion.

She has now arrived at Gatwick, where there are no buses. She is now in a taxi with 5 others, so can't even get a taxi to her door.

Eastern Airways, you should be appalled for not letting people decide if they wanted to do it 'your' way. Surely the customer has the right not to accept the contract if it changes to that extent?? But you wouldn't let them.

Having left family in Cornwall at 09.30, she should have been in her own home by 3.pm. And if you let her disembark to make her own way, she'd be home sooner. As it is, she is still in the taxi on her way to Gatwick, where she then has to travel home. So won't get in the door until around 8.30pm - if traffic etc is OK.

Interesting that you haven't replied to any of the many negative reviews you have received here EA. Your silence says more than you saying everything.

So well done for leaving a vulnerable older person, in a situation like that, when all you had to do was allow those who wanted to, to disembark, and then you could have gone on your merry way to Southend. Disgraceful. Shame on you.