"4 month wait for co-enzyme q10... still waiting....not impressed"

I ordered supplements in early oct 2020 to support my next cycle of IVF. I waited 6 weeks before I chased as I understand the global pressures during pandemic.... after a few emails I was sent a credit note to reorder some that would likely arrive sooner while I waited for my order. I was able to order a Very limited amount of co enzyme q10 which did arrive but I'm am still waiting for my order which was the right dose and right amount that I needed for my 3 month pre cycle plan. Now i am running out and they will not reply to my email
This product was £80+ so not cheap and not something I can get from super market.
I feel very let down and upset with this company

"Health Monthly is not good for your health!"

Same as previous reviews. Ordered Nov 7th. Paid £65. Contacted them numerous times. Got a load of baloney from Joshua in customer services. This company represents itself as a .co.uk domain & the goods in stock, but is shipping from abroad. Now going to have to waste my time raising a PayPal complaint. Don’t touch this company. No goods & terrible customer service. Edited - see they’ve gone bust...

"I still have not received the products…"

I still have not received the products I ordered in november 2020 for 93,75 £. I contacted health monthly uk several times without getting a response, goods or money back. Very disappointed!

"Company ceased Trading 21/1/21"

Order made in November still not received. After several email requests for a full refund, still no response. I now see that the company ceased trading 21/1/21 - advice is to contact PayPal/ bank to arrange refund.

"What ever you dont order from this…"

What ever you dont order from this company. Ordered never received and wont respond to my emails. Might as we just put your money in the bin.

"This company is a joke"

This company is a joke. I've ordered some supplements in October, it is February now and I still didn't get anything. Wrote an email to them and obviously responce was to wait because of covid lol. How is it that Royal Mail, Hermes and others operate as normal and all orders from ebay arrive as estimated, like in 2-3 days. So this is totally bullsh*t. Avoid them if you want to get your order.

"Avoid this company"

Avoid this company. My order was placed Oct 19th 2020 today is Jan 30 2021...still no product. Contacted repeatedly with the same excuse...it’s on its way so they can’t credit me. It’s never been received and when you call the company it has a recording that they’re too busy to answer. Total scam... avoid. Worst service ever.

"This company has gone downhill FAST."

Sad to say, what was once a good company with a huge range of products, has gone downhill fast in the past couple of years. I will restrict my comments to my last order on 1st November, (allegedly dispatched eventually on 21st November) which has still not been delivered. I have been in communication with Customer Services on several occasions, and initially got fed a variety of excuses, which included Christmas delays, Covid-19 delays, and that the items were sourced from the USA. Those excuses were made over a month ago. (In the meantime I ordered some supplements from another Health Supplements company that dispatches from the USA and the items arrived within about a fortnight). My two subsequent emails reporting that there has still been no delivery 3 months after order date, and requesting a refund have been ignored - no response.

"Still waiting for my order from…"

Still waiting for my order from 5/10/2020 reading all the reviews I have gave up hope of ever receiving it
AVOID this company

"Additional review... Now in administration"

They are now in administration and anyone with an outstanding refund should have received an email from Grant Thornton, contact them on Authentic.Produce @ gt-ci .com
There is a creditors meeting next week. You are still advised to open a chargeback case with your credit or debit card company or PayPal.