"Service Issues/Packing Issues and Poor Customer Service"

So, I’ll be honest. Spent $270 and when the package arrived and I opened it I was extremely disappointed. All the items were supposed to be in portioned vacuum sealed bags. I got a Ziplock bag with everything SLOPPED inside. The packaging of the whole order was despicable. I called customer service who basically said sorry... Offered no compensation and said I should have gotten a picture. When you Pay top $$ and you don’t get what you ordered you should automatically be offered a refund of some sort. Ohh, and they forgot to ship one item. Crazy, Sad Customer Service and really didn’t care.

"Got a wonderful box of live lobsters"

Got a wonderful box of live lobsters, scallops, lobster bisque, awesome maine corn and a butter warmer - all for $112.00. Unbelievable. I've been having and treating friends to amazing seafood for several days, and I still have more. Definitely recommend and will order from you again. Thank you!

"Order arrived by date requested"

Order arrived by date requested. Lobster was alive and everything else was still frozen.

"Excellent Seafood! Fast Delivery!"

I recently ordered Live Lobster, Large Scallops, and Marshall Cove Maine Mussels. This was the best seafood dinner I have had in many years. I wish I would have found MLN a long time ago. Very fresh seafood, very fast shipping, nicely packed, and all Lobster alive and happy, and all at the best price online. Arrived all the way to Utah in less than 24 hrs after shipped.
Thank you MLN for a great product and fast service!

"Very Helpful Customer Service"

At first I was very upset because my package never came and it was for my daughter’s birthday. However Taylor reached out to me and offered to reship my full order! Even though I had a bad first experience I would still recommend MLN because their customer service worked with me until I was satisfied.

"Maine Lobster no refund, no investifgation"

I ordered three lobster to be delivered prior to first week of May. They were not delivered. I called UPS, was referred to back to MLN, MaineLobsterNow.
I spoke to a representative, Slade. He told me unless UPS called him then he could do nothing.
A week of phone calls and back to Slade. Sorry, no investigation as UPS has not called us.
More phone calls, back to Slade. Okay, I'll start an investigation.
UPS, emails. to me, your package is missing. Your package is damaged. Your package is empty. We notified the sender is attached to each email.
No refund.
Called back today and Slade again answered the line. He did not seem happy to speak to me, a bit hard of hearing today also. He had me repeat the 5 digit order number three times, five minutes apart. He then said well, what do you want? I want a refund. All previous calls he kept trying to get me to reorder. Sorry, my wife's birthday was a month ago.
We will see if we do get a refund.
I think Slade should change his name to Surly, more fitting to his attitude toward customers.

"My Virgin Experience!!!"

Ordered a few Lobster Tail, Crab Meat, Bacon wrapped scallops and Lobster Mac.
First That Lobster Mack Hit the Target 100% *****
Tails were Perfect!
Great First time experience and I will be ordering again in the NEAR Future!!!

Thanks for Speedy Delivery

"I purchased 10 pounds of fiddleheads to…"

I purchased 10 pounds of fiddleheads to be shipped to Florida after receiving a rotten bunch from another vendor. These came next day and they are beautiful, green and crisp! The ice packs were still frozen! Very pleased!

"Not sure why all the negative reviews…"

Not sure why all the negative reviews for their customer service. We placed an order and it arrived as expected. We were, however one soup short. When I contacted C\S, they quickly rectified the problem via a refund. No hassles, no problems. The food itself was wonderful. There were no cooking instructions in the box but they are on-line so that was not an issue. The filets were fork tender and the lobster was good as well. We will be ordering again.

"Ordered yesterday and arrived just…"

Ordered yesterday and arrived just before noon next day. Lobsters look delicious, thank you Maine Lobster Now! You guys are the best!