"l will definitely order again"

l will definitely order again. Took a star off because they charge 10 dollars for insulated packaging which is a Styrofoam cooler inside a cardboard box. Shouldn't that be included? Oh yeah there was some slight leakage due to the lid on cooler not being taped down. Now the pros. Lobster Tails,Scallops and Kate's butter were absolutely delicious. And gotta say received my order 19 hours after I placed it. You can't get no better than that!!! If I could I would give it 4.5 stars.

"Damaged not delivered too bad for you"

I order seafood often from as far away as Alaska and never Have I had an issue or am I expected to buy insurance - my Oder was supposed to be free Next day shipping. I buy from this semi local company 2 states away and it’s not delivered for 2 days and then Ups claims package damaged and product was scrapped - shipper responsibility but Maine Lobster Now refuse to replace the $233 Order and instead they offer a discount for me to repurchase again what I never received! Stay away from this company!

"Best lobster I have ever had"

I live in a small town, Bay City, Texas. I gave my friend a gift certificate for Christmas. She ordered the lobster to serve at a gathering on their ranch here in Bay City. and had the lobster delivered to my house. The lobster was promptly delivered by FedEx. It was packed with ice packs and seaweed. All 10 lobster made the trip. They boiled the lobster that evening, and I can tell you... it is the best I have ever eaten. Fresh and delicious! I am re-ordering today... for my son in law's birthday in Ohio. I will, no doubt, order again.

"Terrible Customer Service - Do not buy from here, even if you love lobsters!"

Terrible service. Don't order from this company.

My first order was great - arrived late in the day, but in time for dinner, and everything was fresh. So I ordered again for the holiday weekend.

The order NEVER showed up. The only notice I received was a cryptic note from UPS that "delivery would be rescheduled". This was TWO WEEKS AGO!
Phone call unanswered as they were "closed over the weekend". (After pushing a holiday promotion and advertising Saturday deliveries). My first email went unanswered.

I waited a day for reply to my second email to company - "wait for the box to show up and then call us." NEVER showed up.

But, I got a survey a few days later. (Not a smart idea to send a survey when you have a customer inquiry open).

Still, no response, and no box.

I have checked my credit card and no refund.

Today, I sent third email, and they finally replied, offering to send a "free" replacement. For something I already paid for, plus insurance! Unbelievable!

Just terrible customer service. I don't know how they stay in business.

"A very positive experience."

I live in Texas and this company was on meals and deals with the Good Morning America show back in April 2020. It was introduced as Pauli's Lobster rolls and was half price. The company ran out of rolls before Michael Strayhand
could get his CC to order. I had to look on Good Morning America to get the name and found them under MLN. I also paid $175.00 with the $6.50 Insurance included and let MLN ship to me with their free shipping. I placed my order 6/3/2020 around 11am in the morning and at 8am on 6/4/2020 FedEx delivered my order. The shipping package alone was worth $15-$20.00. I am very satisfied with my experience with MLN and will order again.

"Lobster was ordered for a birthday"

Lobster was ordered for a birthday. It was shipped overnight, June 2 and never got here until 7:55 the next night , June 3, and all of them were dead. If ordering from FL think again. Box said perishable but UPS did not get it here until 7:55 at night. Save your money, eat something else!

"First time buyer"

I barely post a review for any online purchases, whether happy or unsatisfied. But the order was arrived 1 day late ( 3pm on Wednesday, order placed on late Sunday and shipped out on Monday )but they are arrived in excellent condition, they are still frozen. And all are enormous in size.
I and very happy on their products and packaging, will place another order for my sister birthday right after finishing this review.

"Lobster Meat Order"

After receiving and posting about an unsatisfactory order of lobster meat, Maine Lobster Now reached and sent me a replacement order. The lobster meat was great -- fresher, better tasting and better texture. We enjoyed it very much. It is worth it for the added convenience of being able to receive, open and eat before the package reaches the kitchen. Ordering a live lobster and cooking still remains the ideal, and MLN can do that....hmmm...Thank you MLN.

"First time buyer"

First time buyer

"Great seafood"

Great seafood! Excellent value for the money spent. We did have one issue with some clams so I contacted Customer Service. I was blown away how quickly I received a response...a matter of minutes, to be exact. Other companies give you the "Due to Coronavirus, you may receive a delayed response" type of email and then you have to follow up with them for a month before you get someone to help. NOT TRUE for Maine Lobster Now. We have ordered twice and will continue to order. Hoping to get something special for Father's Day. I would highly recommend.