"Ruined our New Year's Eve - but Maine Lobster Now offered a free make-up."

ONE STAR: Not sure what happened with our order, but we got a refund because it was too late to ship for New-Years Eve. Needless to say we were upset. Maine Lobster Now said they could not fulfill the order because the name was missing. How can the name disappear, it is a required field to place the order! Furthermore they had our email address and phone number and could have called or emailed asking for the name!
Our New Year's Eve was ruined.

01-18-2010 - THREE STARS: Maine Lobster Now said they had problems they are correcting and offered to send us free lobsters for a day we could specify. We will take them up on their offer for Valentine's Day and will report back. It was encouraging that Maine Lobster Now bothered to respond. We will let you know how it goes with the Valentine's Day lobsters.

"I would Have like u to Have included or had an option for a pic and cracker at an additional charge."

I would Have like two in

"Didn’t think for $288 I will only…"

Didn’t think for $288 I will only receive about four legs.

"You get what you pay for 😐"

I received my order for lobster rolls and lobster tails as expected on 12-31-19....as I open the box I find my lobster roll bread is not fresh & Is smashed as well as 2 of the whoopie pies were smashed because whoever packed the box was not careful in doing so. The jar of mayonnaise that i received has a best by date of 12-31-19 (the same date that i received it on) and my lobster tails are in a freezer bag that is zipped closed on one end and totally slit open on the opposite end so when I picked up the bag from the sealed end the tails fell to the floor. Needless to say I am Thoroughly disappointed with my purchase..In contacting Maine Lobster they gave me a $16 credit for my troubles and offered no real apology.Happy New Year to me 🙁. I usually order Lobster Rolls from Bayleys Lobster Pound which has always been perfect but I opted for Maine Lobster for no other reason than price. This was a bad decision i made...I guess you get what you pay for HAPPY NEW YEAR TO ME 🙁

"Some good, some bad"

Lobster was great, delivery was on time. Half of the steamer clams were crushed, clam chowder was missing. Customer support promised refund for steamers and chowder. I received refund for steamers in a timely manor. Still waiting for chowder refund (10 days later).

"Fantastic"

Very alive, very delicious, delivered as promised.
My second purchase, definitely not my last.

"We have always been given excellent…"

We have always been given excellent service

"Very pleased with the Lobster tails"

Very pleased with the Lobster tails, lobster Bisque and the Lobster Stew.

Three days after eating the Lobster Tails we went out to dinner and had fresh whole lobster and we ranked the Maine Lobster Now as a lot sweeter and better by far. From now on we will be placing our orders for Lobster from Maine Lobster now.

"Legit and quality seller"

Legit and quality seller. Have been their customer for few years. Shipments always on time and in expected condition. Would recommend and do business in the future.

"Was a gift"

Was a gift. Recipient was very pleased with quality and shipment handling.