"I absolutely love the smell"

I absolutely love the smell, it relaxes me so much. I have the hand and cuticle balm and also the hand soap and cream. Just for guest to the house and at work The soap with its tiny beads its the best soap EVER.
Yes they are pricey but i don't care.
The only negative is the website. Give a little more context to products. I would have bought more products if i knew more details. (sale lost)
I don't want to have to call when there is a website.
On the point of customer service - wrong product sent out, but no quibble it was replaced and was received within a few days no hassle. Cant complain.

"Great products with the most amazing…"

Great products with the most amazing smells. Lovely items for personal or salon use. Packaged with care and lovely products/service from a local company too thank you 😘

"Would not buy again"

Based on other review bought a set as present. It was expensive comparing to alternative products and was bought as the present. Unfortunately wrong items were sent. Disappointing especially that person who received the present can’t use it now. For the price which one pays it is disappointing

"Champion"

Having discovered Navy nail balm at Rudding Park spa. I ordered from Navy website, the first response was hello lovely, apart from their balm being Champion, what a lovely personal way to greet your customers.

"Navy is BRILLIANT "

I can’t even begin to explain the amazing service that’s provided by Navy. I order all the way from Australia, so for me it was abit of a gamble starting up my nail business with products from the UK. But I wanted something really high quality and for me Navy had it down.
Iv now ordered twice from them and from the products, to packaging, to communication, to fixing any issues that arise, it’s nothing short of amazing.
If you’re questioning purchasing from Navy, you can rest at ease. The company and service are outstanding.

"Absolutely cannot be without my Navy…"

Absolutely cannot be without my Navy tools. My clients always compliment how pretty they look. Not only do they look amazing, they’re also so sharp and precise. My cuticle prep would not be the same without them. Also a massive fan of their hand masks, makes for a gorgeous treat and leaves the hands super hydrated.

"Navy tools have revolutionized my work"

Navy tools have revolutionized my work, and I honestly couldn't imagine being without them. My loyal clients keep coming back, often saying they've never had their cuticles done so thoroughly. It's all thanks to Navy for transforming the nail industry and helping us achieve the perfect manicure.

"Favourite brand to use"

Absolutely love the products (the body oil is a must have!) as do my clients and the customer service is top tier.
Had a few questions and the team answered quickly and we’re so helpful.

"Signature navy body oil"

The navy signature body oil is an absolute must have in my skin care routine. It leaves me with healthy, soft and glowing skin and can be used multiple ways. I love using the oil as an alternative to shaving cream as it easily softens the skin making it easier for hair removal while protecting the skin from drying. I also love popping a few drops in my bath for the ultimate luxury pamper session.

"Once they have your money, they don't care!"

I’ve been a loyal customer of Navy Professional, spending hundreds of pounds on their products. However, my recent experience has been incredibly disappointing and has completely changed my opinion of the company. I cannot express DO NOT USE THIS COMPANY. If you have a problem with their products, they don't want to know.

I purchased the pedicure bowl (don't buy it its better used as a fruit bowl if anything) that turned out to be unfit for its intended purpose. It was from the outlet, and it states on the website the only reason they are in the outlet is because it might have minor scratches on the finish etc which I didn't care about. However, the bowl arrived unfit for purpose. It is unstable, rocks on the ground and tips, making it impossible to use for pedicures.

Despite clearly explaining these issues, sending videos of the unstable bowl, and asking if could return the bowl for a refund (a very reasonable request as it was unused and in original packaging) Navy Professional refused to let me RETURN IT. Their resolution was suggesting I sell the BRAND NEW item on their PreLoved page, even though it's faulty. How awful! Sums up their customer service level.

My concerns were downplayed, and eventually, I was ignored altogether. They refused to let me return the item and seemed completely uninterested in resolving the issue in a fair and reasonable manner. After a week of emails, their final offer was store credit as a "gesture of goodwill."

This entire experience has left me extremely disappointed. I have never ever written a bad review for a company before. I expected better from a company I’ve supported for so long and spent so much money with in the past. I will not be purchasing from Navy Professional again, and I strongly advise others to think twice before doing so.