"Rent My Dress/The Volte dont do it!!!!!!!So disappointing my daughters formal is…"

So disappointing my daughters formal is tonight i was still hoping to get her dress yesterday but had to get one last night with little stock left. I ordered this dress weeks ago and the lender even emailed and said that they wouldnt have the small but would have the xs since then no response from the lender at all and limited from The Volte, these lenders need to be better vetted and made to pay a security bond to lend. I think this service needs to be investigated by consumed affairs.

"Gros coup de cœur sur la marque dans le…"

Gros coup de cœur sur la marque dans le salon !

"Super accueil"

Super accueil, beau stand

"Produit français"

Très beau et bon produit. Fabrication française. Je recommande les yeux fermés. Je suis cliente depuis plusieurs années.

"Je recommande cette marque éthique et magnifique"

Une très belle expérience au salon du cheval à Equitalyon, je suivais déjà la marque sur instagram et les produits sont un plaisir pour les yeux ! Une très belle qualité et en plus française... Cela fait plaisir de contribué à une marque éthique, bravo ! Le Havre de Galahia

"Parfait"

Très professionnel

"C’était impeccable !!!"

C’était impeccable !!!

"I had a very disappointing first…"

I had a very disappointing first experience with The Volte.

I rented a dress that was listed as “ Condition New (With Tags)”. When I tried on the dress I noticed extensive and obvious damage on the dress. I reached out to the lender (out of good faith it was an accident) within 15 mins of receiving the dress - she denied there was any damage but eventually said there was loose appliqué and I could sew this down to secure it.

I then reached out to The Volte customer service, who said they could offer me a full refund if I sent back the dress the following morning. Once I did that and sent proof of postage, they revoked the refund offer and said they are talking to the lender as this could fall under “normal wear and tear”. I’m not sure how loose appliqué that needs securing is normal wear and tear. Nor should a customer have to do this.

I feel extremely misled that I’ve sent back the dress under the guise I would get a refund, but now have potentially paid for a dress that was damaged and had it for less than 12 hours.

What a dodgy business.

"Une collection magnifique"

Une collection magnifique, made in France

"Parfait de A à Z"

Commande parfaite en tout point, c'est toujours un plaisir de commander. Livraison rapide, commande soignée, je recommande +++