"I have never seen some things like that…"

I have never seen some things like that it's really 5 starts

"good overall"

good overall, but I know a place that is outstanding

"Dropoff was fast and easy"

Dropoff was fast and easy. Ride to the terminal was fast and courteous. Used the text reply to request pickup when we arrived back to jfk and waited for over half an hour for pickup. Called the phone number on the slip and was told that they never recieved the pickup request. They sent the van in about 10 minutes and my car was there waiting for me. Would suggest calling on arrival and not relying on the messaging process.

"very slow service"

very slow service

"I use Jiffy all the timt"

I use Jiffy all the time. Never had an issue. But now they’re closing.

"Awesome experience"

Awesome experience.
Quick in and out. No wait for Shuttle

"Experience was excellent"

Experience was excellent. Got us straight to the airport with no issues. When we returned, waited maybe 10 min for shuttle, but when we arrived at the lot, the car was ready right out front. Would definitely recommend

"Van needs to be replaced"

Van needs to be replaced. Too much clattering/clanking when going over rough roads. Driver not very friendly. Location is great. Used to be the Parking Spot service but not the same. No free bottle of cold water. Clerk did not explain that I had to use bar code on receipt to be able to exit gate.

"Answer your phone."

Rating I give is good. Don't agree with number of stars going from average to great. However I would have rated them excellent except that they often don't answer phone and when they do they want you to work online. For instance, when retrieving the car. They kept telling me to scan the ticket. If you call them and give them the ticket number it should get done. It took multiple phone calls to get through. The same was true when I attempted to call them to make reservation. They need to be able to process you over the phone. Once I reached,a person the shuttle service and wait time were excellent. Very courteous driver. Would use them again.

"Jiffy really came through for me thanks…"

Jiffy really came through for me thanks so much good service