"HFH Refuting Brad Kibel review"

HFH Refuting Brad Kibel review -

Brad Kibel is not a customer of Home from Home. We have no record of him enquring or making a booking with us. Furthermore, we do not send or accept vouchers for payment. We bank in London and have no dealings with 1532 Craddock Avenue. There is no such address in the U.K or anywhere outside of Texas, U.S.A, which means that Mr. Kibel is referring to another company. Safes are not provided in our properties. If they were, we would certainly not advise a guest to store 120000+ worth of jewelery. Our customers will typically come to London to sightsee for between 7 to 10 days and would not carry such items with them. HFH would never access properties without guest consent, even our owners will always ask for permission. We would now appreciate that Mr. Brad Kibel removes his disturbing review of our company of 30 years, as he has no business writing reviews about a company he quite clearly knows nothing about. Thank you. Team Home from Home -

"Complete Crooks- Stole My Money"

Four days before a booking I contacted them to confirm it was going ahead and they confirmed it was. However, one day before the booking they told me the booking was cancelled. Under my T& Cs, I should have recived the full booking fee due to the late cancellation. When I tried to contact them to have the funds paid out, I recieved no reply whatsoever. I have been swindled out of over £1K from them which I know they kept and did not refund the customer or myself. The worst part, they completely stone- walled me to avoid paying paying me.Please, please avoid!!

****Update on 7th March 2024*** So 4 years after my review, this company has the audacity to suggest I have the wrong company after they have tried to reinvent themselves as a vacation company. Unlucky for them, I have emails and statements from them which I will readily provide to Trustpilot as proof that I was scammed by this company. Additionally, I know it's the same company as the phone number on your emails signatures is the same as the `different' company you are claiming to be.

"Fraudulent dishonest bunch of criminals"

Home from home is a fraudulent enterprise let me explain what happened I paid via instant money I sent the guy the voucher who works for the company, we then confirmed with absa the money was taken at1532 at craddock Avenue absa the same day he said he never got the money further to that the safe was locked they say please place valuables in safe but the safe was locked and could not place it in I left to go to work and my jewelery worth 120 000 plus was stolen, they have multiple keys and go into your units without your permission, they criminals 100 percent no two ways about it we going to destroy this company online,they are so dishonest and unethical absolute criminals and we must alert people that your goods will be stolen if you stay with them their staff goes into your unit without permission criminal enterprise which must be brought to book it's as simple as that.the most disgustingly dishonest company I have ever stayed af, they are out an out thieves criminal enterprise

"After multiple attempts to contact Home…"

After multiple attempts to contact Home from Home no one answered

"We have had nothing but wonderful…"

We have had nothing but wonderful service and flats that have been exactly as described for over six years in renting places in London. They have arranged for travel to and from the Heathrow Express which has been particularly useful.

"poor customer service"

we sent an email on 24 March cancelling our booking for 1-8 August for the Newton Street, Covent Gardens property explaining that we were unable to travel from New Zealand due to Covid 19 restrictions. In the circumstances we expected that some consideration would be given to a portion of the deposit being refunded.
We were advised that if the property was subsequently re-let during that period a refund would be made. However, no attempt was made by Home from Home to remove our booking on the website so it was impossible for the property to be re-let!!

"Seeing that the company is in…"

Seeing that the company is in liquidation this request for a review is an insult.

"Would give 0 stars if possible"

Would give 0 stars if possible. Cancelled due to owner deciding cottage not available. Converted my payment to a voucher with no option of refund. Couldn’t get through by email or phone to discuss (on hold for 40 mins at one point!)
Ended up seeking refund via credit card.
A very unpleasant experience.

"Home From Home in liquidation w/o telling clients!"

We have deposits with Home From Home for two upcoming trips to London. For the last five weeks I have tried to contact them by phone, email and via their own website messaging No response. Now I have received a letter from a UK Liquidation Advisory firm stating that HFH are in liquidation and there are no funds remaining. No refund. Consider how incredibly negligent and immoral it is for HFH to not inform their clients, who may very well travel & find out upon arrival that they have no rental?

"Haven´t received my purchase"

I bought one item in January and I still don{t have an explanation when they deliver it to me.