"Terrible customer service"

Terrible customer service, bought an item on line at the sale price, £13 off, they sent me an invoice and took payment, 3 days later get an email saying they can't honour the sale price and can either refund me or charge me the extra £13.

"Awesome store."

I have been using these guys since 1996 and I wouldn’t go anywhere else. Always professional and at great prices. From my constant demands for asap repairs to full builds and S Works race bikes, the Rev and associated shops have always come up trumps in record time. Thanks again as always. Shout out to Ian for my last two builds.😁👍🏼

"Great from start to finish"

Great from start to finish, kept me in touch with what was going on with my order via e mail and phone call. Had a small issue with putting it together, my fault not the bikes, called the Norwich branch and they walked me through the issue, overall highly recommended.

"Prompt help"

I got a puncture on the rear wheel of my e-bike. As this made it complicated to repair I went straight to Giant on Hall Road who were super-helpful and had me back on the road n a little over an hour.

"70-year old's experience of buying an E-bike "

I bought an E-bike at this Specialized store and needed a lot of guidance on how to use it (being an older cyclist, not very comfortable with using a computer/ smart phone to manage all the features of the bike. Biagio was very patient! And very good at explaining everything. Previous assistants were also very helpful and respectful of my needs too. It took 2 hours of explaining but I feel fairly confident now and know that I can ring in with any problems I have any time

"Great service and fantastic choice of e-bikes"

John talked me through the features of each e-bike. He really knows his stuff and couldn’t have been more helpful.
This is the fourth bike we have purchased from Cycle Revolution and wouldn’t go anywhere else.

"Kind, generous, and informed team!"

The staff at Giant Norwich (a branch of cycle revolution) have been so kind, helpful, and knowledgeable in the purchase of my new bike. A great service! Thank you

"Despite the website saying my bike was…"

Despite the website saying my bike was in stock before purchase, I was then told there was a delay in the supply and I would be contacted when the bike was ready.
My free 20 day bike insurance has come and gone and I still have no idea when I will receive my bike. It’s all a bit disappointing
Company have been in touch and clarified situation and I am now very happy with the order and expect my bike soon

"The bike I wanted was out of stock…"

The bike I wanted was out of stock everywhere I tried until I got an email from the Colchester shop confirming they had one left and transferred it to Norwich who kept me updated..definitely great experience and will use again

"Thank you to the heroes who mended my…"

Thank you to the heroes who mended my electric bike; an unfamiliar make, needing an obscure part which had to be ordered from China. I’m so grateful for the trouble you took and delighted to have my bike back.