"Fake Sale Price"

Rang them about bike advertised in sale and this resulted in full purchase.

Arranged to have invisiframe wrap which shop arranged to do.

A week later, had a call from the shop hoping it was good news and that they were going to despatch the bike. However, sales person advised that they'd made a mistake with the offer price and I'd have to pay an additional £1200.

They would not honour the price that I had paid in full a week ago and no negotiation on the price, despite it being their mistake. An offer of free invisiframe if I paid additional £1200 which is worth £150, is not really satisfactory.

Warning if anyone is purchasing in their sale to be aware of changing price.

I will never use this company again.

To add insult to injury I have now been told that I can't have my refund until 5 working days!

This means I cannot order another bike elsewhere until a few weeks taking into account xmas shutdown.

"Personal service at online prices"

Cycle Evolution at Colchester are local to me so I could see bikes I was interested in. Their prices were competitive with online prices. Dano spent several hours with me allowing me to try sizes and I narrowed down my choices to two bikes. One was in a box in the warehouse so Dano offered to get it down and do a soft build while I had a coffee. It was great to see the bike complete and helped me make my decision which took a couple of days, it was an expensive bike. Viewing the bikes also helped in choice of gear systems. Once decision and payment made the bike was soon prepared and collected on a dry weekend so I could try it out immediately. Communication with Dano via both email and phone was excellent. I have only ridden once, as it is very much a best summer road bike, but it appeared well set up.

"Chritmas bike for Daughter age 8"

I was searching for a bike for my daughter for Christmas. I tried Halfords and cycle king nearby. Just didn't quite have what I was looking for in the size and within the budget. The 2 gentlemen were more than helpful, suggested a cracker of a bike at an amazing price. They were kind enough to insure the bike on the spot, fit the accessories I purchased and helped load the bike into my car. sometimes you have to give credit where its due !! Keep up the great work. Jay

"Trustworthy advice from people who know their stuff"

Big thanks to Tom and John at Cycle Revolution, Colchester. Great advice on bike choice for my 11 year old, now got something that rises well for him now and will see him through several years of growth ahead. Got is spot on. Great product range. This is the fourth bike we’ve had from the shop for our family and they’ve never let us down. Great aftersales too.

"Had a great experience. Can only recommend."

Had a great experience with Cycle Revolution. Arranged and bought a road bike through the phone (not even been at the shop). Colleague D was super helpful and professional over the phone. Helped me a great deal to get the most suitable bike for my needs, in the right size, for the money I had. Super helpful and great customer service.

"Matt & Anton at Giant Cambridge were…"

Matt & Anton at Giant Cambridge were top class. Great customer service & very knowledgeable. Third bike we’ve got here & we’ll be back. I highly recommend.

"John was fantastic in helping me…"

John was fantastic in helping me purchase three bikes last week. A tremendous service and John showed great patience. My children are very pleased with their new bikes!!

"1st class customer service by Dano on…"

1st class customer service by Dano on purchase of CAAD13. Great comms and advice along the way. No request was any trouble. Super happy with product.
and delivered as described. Would highly recommend!

"Efficient service"

I ordered some chain lubricant but unfortunately when it arrived it had leaked in the packaging. I sent photographs and a replacement was sent that very same day. Couldn't ask for more. Great service

"Awful experience"

Awful experience. Got told to buy and source my own parts and accessories as the store couldn’t provide them despite the store being the franchise for my bike brand!! Was informed of items which I needed however these were incorrect and I had to send them back!! Eventually got bike repaired and serviced. Overall a bad experience.