"sebright property management "

Sebright Property Management, excellent company,always very efficient, we have been working with them now for many years,always a fast response and always happy staff,10/10.

"Extremely helpful"

Extremely helpful. Sebright Property Management company is great. I had a smooth experience working with them. Mani helped me with finance related things, she was kind enough to explain everything to me in the simplest of language and had a great share of knowledge. She was extremely professional and all the other members were kind as well. I would highly recommend their services.

"Excellent service "

I am extremely pleased with the service provided by Sebright Property Management. Their associate, Mani Gujral, has been exceptionally helpful in addressing finance-related queries, particularly those concerning budgets and accounts. She is proactive, professional, and ensures timely responses. Sebright as a company delivers excellent property management services, efficiently handling issues such as boiler breakdowns and lift malfunctions. The management team is responsive and ensures that problems are resolved promptly, which is especially important for the elderly residents in the building.
Block name - Heath lodge

"Great Local Property Management Company"

We have worked with Sebright PM for many years now and always found them to be honest, proactive and professional. We would have no hesitation in recommending them.

"A disgusting company"

A disgusting company, bad manners and tried to get money out of residents when they charging them over what was a council issue. Now demanding a service charge for 6 months when the property was vacated after 2 of these months, so new owners should pay the remaining 4.

"Terrible! Would give negative points if that was an option"

Such an unprofessional and poor customer service, absolutely no respect for clients time or money.. Unfortunately Sebright has taken over managing our block of flats since 3 years ago and during all this time everything even the most basic things have gone wrong. They dont attend to any of residents requests and all they seem to care is collecting service charge but choose to ignore your email when residents ask for something.. I have lost count of emails and calls I have made regarding issues like cleaning, carpark, safety etc… but not even a basic acknowledgement let alone to any action… Tom make things even worse they even charge you for services that were never provided!! And ofcourse ignore your email that provides evidence that proves that… Im shocked that companies like them can continue to operate and are not held accountable!

"Terrible company"

Terrible company. They have been making false claims against me, and threatening legal action with no evidence. They use threatening behaviour and are completely unprofessional when dealing with tenants. I spoke to you yesterday, the man was very rude, accused me of something I haven’t done. When I presented my case and said I had the evidence they just accused me again. When I asked to record the call at the beginning they hung up on me and refused the recording, which I find astonishing for what is suppose to be a professional company, what are they hiding from? Completely unprofessional team.

"Sebright Property Management are highly…"

Sebright Property Management are highly experienced, knowledgeable and responsive having effectively managed our 13 flats for many years

"Great property management company"

Great property management company. Always very responsive and quick to deal with any issues at the block that I live in. I would happily recommend them. Thank you for all your hard work.

"Avoid like the plague"

Review originally posted on 02/07/2024. Was removed after reported to Trustpilot. Names of individuals removed in accordance with Trustpilot policy.

Unfortunately my landlord has decided on appointing this company as the company to collect service charges. I sent an email requesting summary of service charges and asked if the email had been forwarded to the landlord.

I had the displeasure of speaking with person A and person B who apparently is a senior property manager at this outfit.

Person A had no clue and waffled on about ground rent which had no relevance to my email. After being hanged up on by Person A I called back to be met by an obnoxious Person B who gave the response to my query as "How long is a piece of string" and by telling me he has emails waiting which haven't been responded to in months.

If that's not professionalism for you then I don't know what is. I hope for their sake they do get around to my email as it is a legal requirement and the timeline on responding to it isn't dictated by them but the law.

Response to reply Sebright Property Management:

Yes I did send the letter on Sunday. My call wasn't to get an instant response for it, I know the email containing the letter had to be forwarded onto the landlord and that is why I called to check if it had or when it will be. I was not rude in any way or made any demands.

I'm sorry for upsetting Person A for calling her out on the nonsense she was telling me, I'd rather not be asked irrelevant questions which had nothing to do with my email such as why didn't I ask the previous management company for a summary of the service charges when there never has been a previous company prior to you with the property being a new build, or the reason I never received one is because I pay ground rent? Again, nonsensical. I don't pay ground rent and never have. Or have I asked the management company for a summary when you sent me the service charge demand. She clearly had absolutely no idea what my query was and proceeded to ask me unrelated questions. She didn't take too kindly to me pointing this out and telling her she was speaking nonsense and hanged up.

Yes I called back to speak to a manager, Person B seemed to appoint himself as one and when I queried if the email had been forwarded onto the landlord or when it will be, he replied with "how long is a piece of string". I think he mistook me for his mate Dave at the pub. The service charge demand was sent by you and that is why I wrote to you to forward on my letter for a summary of it to the landlord, the fact that you do not manage the building is irrelevant, is it not? Did he not know that a service charge demand was made to me from you, Sebright Property Management? He also proceeded to tell me he has emails which haven't been responded to in months which was meant to make me accept waiting for months?

To respond to my query with "how long is a piece of string" speaks volumes about your company. You have the audacity to send me a service charge demand and when I make a simple query with you, you feel you can respond to me in this manner. Utter disgrace.