"Easy pick up and drop off"

Easy pick up and drop off. Worked perfectly the entire trip with all our devices. Highly recommend.

"Fantastic pocket WiFi service in Japan"

Hired the pocket WiFi for 2 weeks in Japan for 2 people who are heavy internet users
Very easy collection and set up. The device worked perfectly and only needed charging once per day. The battery lasted for a very busy day. Great internet connectivity everywhere we went. Definitely a must have device when in Japan. Had no issues and was a very easy return process.
Cannot highly recommend enough

"Japan Wireless portable wifi"

Japan Wireless portable wifi - 2 people / 2 weeks hire review.
Maybe it wasn't perfect but I'm still giving it a 5 out of 5 :)
Judging from my local network connection drops in the UK (city, seaside, field, wrong side of the building, etc.) Japan Wireless was only unreliable in caves, tunnels, or some really remote gorges in the mountains. Other than that it was covering all areas so that I never really needed to log into free wifi in the hotel or seek additional wifi in any public places.
The money the two of us spent for the two weeks (around £75 at the time) is well worth it and if the wifi box power goes down you have a back up in the form of the power bank (not top shelf but working nonetheless).
The box itself was holding the charge up between 8 a.m. to 7 p.m. max - only once or twice in that fortnight, probably with extreme use of WhatsApp, did we realise at 5 p.m. that there's only 5% power left...
Pick up in the departure lounge was meant to be easy but a dazed and confused traveller struggles finding the place, but someone will point you to the right place.
The drop off: (also in departure lounge) the post box is placed in the main area near the lifts and escalators, but when you put it all back into the envelope, make sure it is flat as mine was tangled up with the cable and I spent a bit of time shaking it up bit before it could fit in the large post box.
We had a fantastic trip, which was greatly helped by a reliable connection to wifi!!! And split between the two of us it's even cheaper per head and the use was not slowed down by games, uploads and searches.
If I ever manage to go back to Japan I'm gonna use it again :) THANK YOU Japan Wireless

"Recommend pocket WiFi in Tokyo Kyoto and Osaka"

Rented pocket WiFi in Narita Airport Tokyo. Pick up was easy. Returned from Osaka Airport at postbox. 3 or 4 people used it for Google maps and Travel advice and WhatsApp phone calls and messages for 10 days. Back up power bank was required on 2 or 3 days of 12 hour use. Very Happy with instructions and use. Economical for 2 or more persons. Definitely Recommended.

"Ottimo servizio"

Ho noleggiato un wifi tascabile per 3 settimane in Giappone.
1. Ottima comunicazione in fase di acquisto e anche prima di ritirare il wifi tascabile in aeroporto a Tokyo
2. Wifi tascabile molto efficiente ovunque sono stato in Giappone.
3. Restituzione del prodotto molto semplice: basta rimettere il tutto nella busta ricevuta a questo scopo e di depositarla in qualsiasi cassetta postale (c'è ne sono tantissime in Giappone).
4. 48 ore dopo aver restituito il router, ho ricevuto conferma che tuto era in ordine.

"Pocket WIFI kan varmt anbefales"

Ville helt klart bruge Pocket WIFI fra Japan Wireless igen, som vi brugte til 4 decices under vores 3 ugers rundrejse uden problemer.
Afhentning i terminal 3 var hurtigt og effektiv.
Opsætningen var nem og problemfrit - blev klaret på 5 minutter, mens vi var i lufthavnen.
Drop off i postkasse i Terminal 3 er muligt - bliver ikke lettere.
Fungerede upåklagelig med stabilt internetadgang - ofte bedre hastighed end på hotellerne.

"Scammers"

I bought two eSIM’s as they say that if you have any problem with the set up they are 24/7 available and it took them 48 hours to answer me. At that moment I had bought another eSIM that worked perfectly without any set up need.
They didn’t want to refund the eSIM.
Please avoid this company.

"Definitely a good experience for us!"

When deciding which Pocket WiFi to book, we thought Japan Wireless was the best deal for us, but we were a little bit worried by the negative reviews here. After using it for more than two weeks, the possible explanation we gave ourself is that probably it's more likely for people to review if they had a bad experience than if they had a positive one.

Honestly, the device worked well all the time and we had a good coverage even in pretty remote areas. The only time we were offline was for a couple of hours on a train passing through the mountains in Wakayama Prefecture. No battery problems at all, the device worked easily till night while staying connected all day long, with a normal usage (maps, watching some videos and reading the news); just in a couple of days of 'heavy' usage, we had to charge it in the afternoon, but it granted us at least 10-12 hours even in that occasion with 4 devices connected the whole time.

We don't give 5 Stars because:

1) we subscribed the flat data plan and probably we never reached the 3GB daily threshold (that most providers set for the 'fair use policy') so we don't know if it's "really unlimited"

2) as counterintuitive it can be, we never had any need to contact the Costumer Service, so we don't know how responsive it is (and lot of reviews complained about that). But from our side, we can say that we received constantly automatic follow-ups via email on how to use the service, how to pick up and return the device and even about the return having been successful.

So, overall we were pretty happy with Japan Wireless and we felt that sharing our experience was the right thing to do!

"SIM consegnata in ritardo"

SIM fisica acquistata prima della partenza dall'Italia con consegna in hotel, consegnata con un giorno di ritardo. Niente scuse da parte loro e nessun rimborso parziale per un servizio di cui non ho potuto usufruire ma solo uno scarico di responsabilità verso il corriere (scelto da loro). La SIM funzionava regolarmente quasi ovunque, ma non averla avuta a disposizione per un giorno è stato un grosso danno (provate a girare per una città giapponese senza navigatore e ditemi se non è un problema).

"Rented Pocket Wifi from Ninja"

Rented Pocket Wifi from Ninja. Picked up at Haneda at arrival and returnposted when we left after 7 days.

Worked flawlessly all the time. Was 3 of us connected at all times and we used it 10-12 hours each day. When we returned to the hotel it usually had 15-20% left. Never had to use the powerbank that followed with.