"Wifi was very slow"

Wifi was very slow, even with premium package, same as many other recent complaints. Did what it had to but certainly not the speeds promised. The battery pack provided only could hold 3mins of charge, no biggie, just planned ahead.
What was so rude, I got a threatening email saying I would be charged the full amount for the router 6 days BEFORE my rental contract period even ended. Was a mistake on their behalf but no sincere apology for sending the wrong email. Crap customer service for threatening an innocent customer then shrugging it off. Used other Wifi companies in Japan for many years and find them faster and also politer. Won't be a customer here again.

"Reliable, Fast and Highly Recommended"

Have used Japan Wireless multiple times in the last few years for my trips to Tokyo.

Without fail the device is always ready to collect from Narita Airport. Never had any connectivity or charging issues and process for returning the item before you fly home is quick and easy to understand.

Super fast speeds on the WiFi router and has helped me out of multiple incidents of getting lost or needing to find a train time table.

Would highly recommend and will use again in the future when we can travel again!

"Japan Wireless"

WiFi device delivered to hotel as requested. Unfortunately it wouldn’t charge but a replacement was sent out as soon as I contacted Japan Wireless who also refunded me for lost days.

Replacement device worked very well with good coverage. Return was easy with pre-paid envelop.

Good responsive company.

"Have used their service multiple times"

Have used their service on my last three trips to Japan. Has worked extremely well and have had no problems. Would recommend to others.

"Extremely useful tool to have in a…"

Extremely useful tool to have in a country where you don't speak or read the language. We could not have done without it. Pickup and drop-off (in a mailbox at the airport) couldn't have been easier. Two slight niggles: 1. the back-up battery was fairly useless 2. the service conked out one day early so we had to rely on train and local Wi-Fi. Still: very impressed and good value!

"worked perfect!"

We rented the premium wi-fi. Pickup end return was very easy and the router with all the items (bag, battery etc.) worked excellent and was modern and of good quality.

"During our vacation in Japan the…"

During our vacation in Japan the Premium Wi-Fi (187Mbps) from japan-wireless worked perfect all other the country - in Tokyo, in the metro, On the beach, in the Japan Alpes, in Kyoto and more places. I can highly recommend this service. The Wi-Fi unit was delivered to the reception at our hotel in Tokyo and we handed it in to the reception in hotel in Osaka the morning we left Japan.