"Beware "

Airport Narita counter closes much earlier than the other companies. Says in its documentation that after hours you can get their pocket router from another company's counter . Went there and they refused to serve me because they had never heard of the arrangement with japan wireless. JW at least accepted to cancel the contract as I had to rent from another company, but they had the gal to charge me 1100 yens service fee. They should have paid me as this thing created undue stress and delays at my arrival in japan, especially since I did not have a cell phone to call their number to clear things out.

"Great experience for first time visitors to Tokyo "

I had booked the pocket wifi for the 3 of us, for collection at Haneda. The desk was easy to find and setting us all up was a breeze via a QR code. I made sure this was done by the desk in case there were issues (learned from a time back in Seoul!) We only stayed in Tokyo so I can’t comment on the usage further afield, but we had no issues. Returning was easy via the packaging they enclosed and the postbox as T3. Many thanks!

"Poor Internet Connection for eSIM and MiFi"

eSIM connection is very poor (below 1Mbps). Always get ping time out. Navigate Google Maps takes forever.

MiFi connection, barely 9Mbps for Tokyo area (my hotel was right next to Tokyo Station).

Pre-Covid, the connection was much much better. At least above 50 Mbps even for areas outside Tokyo (basically in the middle of nowhere).

"Flawless experience"

I recently used the premium japan wireless for 2 weeks around Japan and it was excellent in all areas. From Tokyo to the mountains of Hida, Kanazawa, Kyoto and Osaka, it had signal everywhere and was superfast. The battery lasted all day and we only needed to use the supplied power bank if we had forgotten to charge in the evening. I opted for the insurance just because there is a lot of risk when travelling around and you will be carrying this with you everywhere. Setup was super easy. I had arranged for my device to be delivered to my hotel when I arrived there and it was. There was great communication throughout. I even got the date wrong and they were really quick at changing the date and refunding the difference once I realised my error. I would 100% reccomend.

"Too slow"

I used them many times pre Covid and the service was great and reliably fast but now in 2023…..
I paid for the fastest option but only get between 2 and 7 mbps.
If more than one device is connected it slows to even less speed
Pretty much unuseable

"nothing but problems"

When we arrived at the airport the wifi box were not shipped. The workers at the post office were very confused and could not help me and even said that 'wireless japn' is a scam and they always have problems with it. It was so much stress for me, arriving after a long flight, looking for new wlan to borrow through my trip. Nobody would help me and i didnt even have wifi to get help. Real awgul people

"The Instructions that indicate the…"

The Instructions that indicate the pickup location at Narita Terminal 1 are completely incorrect. After a 12hr flight, Japan Wireless had me walking from one end of the airport to the other. Then when my complaint brought this to their attention, then all of a sudden BOTH units that we had rented mysteriously stopped functioning. This is literally the most amateur business I’ve ever worked with.

"Avoid them like the plague (or Covid)"

Device worked for a few days then continually disconnected and kicked us off, no response whatsoever from multiple emails to customer support. Rip off artists - don’t waste your money! I still have the device and a week left on my rental, but can’t use the device. Disgusting.

"e-sim didn't work and customer…"

e-sim didn't work and customer service/support didn't help at all, they just keep sending the instructions for first time installation

"THIS IS THE THIRD TIME I HAVE ORDERED A…"

THIS IS THE THIRD TIME I HAVE ORDERED A POCKET WIFI FROM JW AND EACH TIME I HAVE BEEN EXTREMELY SATISFIED WITH THE COVERAGE, DELIVERY ETC. IN MAY 2023 I HAD TO CONTACT THE CUSTOMER SERVICE FOR THE FIRST TIME BECAUSE THE CHARGER BROKE. I FILLED OUT THE CONTACT FORM ON SATURDAY EVENING, AND ONE DAY LATER ON SUNDAY THE REPLACEMENT DEVICE WAS ALREADY DELIVERED TO MY HOTEL. GREAT!